Originally posted by: kokemon23
i have no idea. the computer was working fine, now it doesnt. when i tried the parts in this computer, neither the mobo or the hd worked. no installs, no power surges, nothing.
so i guess more than anything this becomes a warning to people, dont buy dell.
Originally posted by: dnuggett
so i guess more than anything this becomes a warning to people, dont buy dell.
Or don't wait to long to take care of problems...
wow, you really dont have anything better to do?
Originally posted by: Murphyrulez
If your computer was too low on the list to worry about, then why are you complaining? You could have gotten it taken care of, and you chose not to. You made a decision, now you want Dell to pay for your poor choice?
Ummm ok.
What an ass! They use Intel motherboards and Western Digital HDDs. What do you use that's superior?Originally posted by: shuttleteam
I'd like to know how both a motherboard AND HDD died at the same time. Talk about very suspect!
No suspect at all. Look at the name on the box. That says it all. Cheap junk assembled from floor sweepings. Profit margins so thin they take their support overseas. When will people learn?
Cheers!
Originally posted by: kokemon23
I just got off the phone with Dell, and there business practices are very suspect. I have a Dimension 4550, and the invoice date on it is 10/17/02. The hard drive and motherboard both seem to have died on me, and I called them on 9/27/03, a Saturday. After getting through initially, I waited on hold for 1 hour and 45 minutes until I gave up. I left the country on 10/2/03 for 3 weeks, getting back yesterday. Called today, they told me that since it was undocumented, I was out of luck and they wouldnt replace the parts. Now, my warranty is expired by 4 days!! After much talking, was told I could call the warranty people, they would extend the warranty, then I could have them replaced. Lo and behold, the warranty people tell me to go f myself, have a nice day. :| Is there any other recourse? Am I totally wrong to be upset? Policy is policy, but this is horrible customer service.
Cliff notes:
Mobo and hd die
call dell, wait forever, hang up
leave country
come back, call, warranty expired by 4 days
told i'm fuct
DELL SUCKS!!!!!!
Originally posted by: kokemon23
to those who say i was lazy, you are simply wrong. getting my affairs straight was exactly what i was doing, it just so happens that fixing my computer was extremely low on my priority list. my computer isnt my life as it may be for some people here. if you dont have any constructive opinions, no need to hate, just dont reply.
thanks to those who had useful suggestions. i did talk to a supervisor actually, he told me that i had to call the warranty people, and they would extend my warranty so that the tech people could send me a new mobo. when i called the warranty people, they told me that it was impossible, because i have an outstanding technical issue. the guy i talked to was an absolute dick, even though i was very polite (until the end where i got fed up with his attitude) the irony: they probably would have extended it if i hadnt called about the problem, but because i have a problem documented, no luck. at this point i called the customer service people again and told them very politely the situation, they said there was nothing they could do. so i guess more than anything this becomes a warning to people, dont buy dell.
Originally posted by: Tiles2Tech
Agreed. I would have persisted to get the case documented before the warranty expired. Plus, there are usually "opportune" times of the day to call to avoid long phone wait times.OTOH, you could have emailed while out of the country, or called back on 9/29, 9/30, or 10/1 for support before you left.
However, I do feel that this is a very bad situation. Dell should take care of you - even though you are 4 days out of warranty.
Originally posted by: Ornery
I'd like to know how both a motherboard AND HDD died at the same time. Talk about very suspect!
was not stop spreading liesOriginally posted by: AnyMal
Originally posted by: kokemon23
i have no idea. the computer was working fine, now it doesnt. when i tried the parts in this computer, neither the mobo or the hd worked. no installs, no power surges, nothing.
Are you saying you opened that case and swapped parts? If so, you're SOL regarldess, warranty was void as soon as you cracked open the case.