Originally posted by: godfathercj69
Well i hate to break everyones hearts with this post, But i just got off the phone with Dell customer care demanding the $50.00 difference be applied back to my method of payment and here is the answer the supervisor gave me. If the system price drop is $50 or more, the amount of the price drop will be refunded back to you according to the original payment method (Credit card, payment terms, etc.).
NOTE: This is out of Dell's price protection policy email they sent me. The keyword I missed out on was SYSTEM. The price protection policy DOES NOT apply to accessories, only to system purchases.
But i whined and complained on the phone long enough that it is a deceptive practice that they gave me a $35.00 Coupon off the next purchase i made. And the only way i could be eligible for the $50.00 price difference is if i returned the monitor and got it at the 749.00 original price. But then of course the 25% off coupon i used would be null and void...not to mention expired now. So the best anyone can hope for is to whine and complain and get them to offer you a coupon. Hope this helps!!
You just have to be persistant with your calls to customer care. They are located in India which as you already guesed, do not speak or understand casual english very well. You just have to stay reasonable and adamant at the same time. Do not give in if they offer you a dell concession credit. Just simply state that you do not have anything thing to purchase and do not like the fact that you are being forced to purchase a product from dell before the coupon expiration date. which is only 6 months.
i bought 2 2001fp's at seperate dates and have received $100 credit back to my credit card.
you will get your money back. just be patient.
Dell has processed your credit, and the credit has been sent to your financial institution. Please be aware that there may be up to a 5 business day delay before this credit becomes visible to representatives at your financial institution.
Please contact your financial institution with any questions about the posting of this credit to your account.
The details of the credit are as follows:
Account Type: AMERICAN EXPRESS (account number ending in ****)
Amount of Credit: $100.00
Date the credit was closed by Dell: 2005-01-09
Time the credit was closed by Dell (Central Time): 04:35:56
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