Okay, kiddies, here's the low-down. The registration servers in regions 1-4 went down today or last night some time (that's pretty much all of the U.S. that ATTBI serivces not including the northern MidWest and NewEngland). Region 6 went down yesterday. They are all up and running again, in case you're curious. If you know what region you're in, more power to you. If you have no idea what I'm talking about, don't worry about it. The registration servers are back up and running again. The only problems we're seeing now are being taken care of.
If you don't have a connection, and you're in one of the five regions that went down, you obviously won't be able to connect when you go back home until you go through one of the two following steps (if you don't just feel like calling me anyway )
You'll need to do these when you're at home, in front of your computer. If you're at work, print out this post and take it with you for reference.
1)
DNS ISSUE - in which case you'll need to get a ticket made for your account and have it assigned to the UberTechs above Tier2 known as Provisioning or TASC. They are the
only group who has authority to work over the SAS (registration) servers and the
only group who can fix it. You'll need a flag attached to your account in order for Provisioning to include your account in the fix, which comes in the form of a lovely call to tech support who will make a ticket for you after going through the standard trouble-shooting steps.
2)
REGISTRATION ISSUE - in which case our servers have mixed up many accounts, exchanging MAC addresses on one account for MAC addresses on other accounts, randomly generating MAC addresses for some accounts, etc. In this case, the tech will see two computers in the registration quarry software that we use. Whether you use one computer or two or whatever, they'll see two. What you need to do is go to
https://sas.rX.attbi.com where the "X" is the region number you're in. Below is a list of what region you're in, per state. I'm not going to publicly trouble shoot not being able to browse to this site. Just
go to the site and click the "replace" button, if you have already registered, etc. Then, the next page will say something about restarting the computer or power cycling the modem.
Here is where we change the rules... Shutdown the computer. Make sure it does NOT start up until I say (haha ). Unplug the power cord to the
modem and leave it unplugged for about 30 seconds or so. Plug it in and make sure you get a sync with the network before starting the computer. Your modem lights should either be
-power lit, cable lit, pc link lit
-or-
-power lit, receive lit, send lit, online lit
We don't care about activity, email, etc. When those are solid green (not blinking), power on the PC.
If you know how, see if you can release/renew your IP address. It should start with 12 (i.e. 12.245.132.68 or 12.90.72.251 or something). Open IE and browse away.
If you need any more help, feel free to shoot me a PM.
Registration Regions
Region 1:
-Oregon
-Washington
Region 2:
-California (not including Sacramento and the surrounding suburbs)
Region 3:
-Texas
Region 4:
-Montana
-Wyoming
-Colorado
-Utah
Region 6:
-Mass
-Connecticut
-Pennsylvania
-Ohio
-West Virginia