I redeemed 5000 amex points for a $50 dell certificate and bought a tv tuner with it. TV tuner ends up being a piece of crap, so I ask for a refund and assume that I'll get to re-use my $50 certificate. Dell says the gift certificate is non-refundable and won't budge. I feel like I got screwed and it's basically a bullshit policy.
*Update 10/10*
I filed a complaint with the BBB, and a Dell rep left a message telling me to call him back because my issue is important to them. I call back, and he proceeds to tell me the same thing that I was told before. Said thanks and hung up. Next step?
*Update 10/10*
I filed a complaint with the BBB, and a Dell rep left a message telling me to call him back because my issue is important to them. I call back, and he proceeds to tell me the same thing that I was told before. Said thanks and hung up. Next step?