What I never understood was the protection plan. Correct me if I'm wrong here but you don't actually own any of the hardware. It needs to be returned after you disconnect service. So why am I paying to fix YOUR hardware?
DirectTV are thiefs.
My ex-wife had a bill she received AFTER the divorce. I went to get service and Prepaid for installation. They never showed up.
I called and they said they wouldn't come out and hook me up. fine i will go with dish (wich i did) but send me back my money. they refused.
I had to file a complaint with BBB to get my money back.
DirecTV is awesome. I pay $60/mo for their second highest tier + HD + 5 tuner DVR + an extra receiver. My girlfriend is stuck with Comcast and pays ~$130 for lowest tier + no HD + no DVR (but includes slowest internet and phone). I don't know who would choose them if they had any other option (she's in an apartment).
RESOLUTION!
I called the 310 number mentioned here: http://snappyliving.com/how-to-get-your-cancellation-fees-back-from-directv/
, spoke to a friendly guy, explained my situation to him and he agreed immediately that a receiver repair should not reset the 24 months. That is in fact entirely consistent with the agreement I had forwarded to me today that says "If you ordered a replacement for your defective receiver, your programming agreement does not change".
So the lady on the phone just didn't give a damn, really, and her job is to keep me on there or punish me with cancellation.
Anyway, not only did this guy sort me out but he also waived the legitimate 3-4 months I have left, thus cancelling me out free and clear.
20 minutes on hold, 5 minute phone call: $260 saved.
RESOLUTION!
I called the 310 number mentioned here: http://snappyliving.com/how-to-get-your-cancellation-fees-back-from-directv/
, spoke to a friendly guy, explained my situation to him and he agreed immediately that a receiver repair should not reset the 24 months. That is in fact entirely consistent with the agreement I had forwarded to me today that says "If you ordered a replacement for your defective receiver, your programming agreement does not change".
So the lady on the phone just didn't give a damn, really, and her job is to keep me on there or punish me with cancellation.
Anyway, not only did this guy sort me out but he also waived the legitimate 3-4 months I have left, thus cancelling me out free and clear.
20 minutes on hold, 5 minute phone call: $260 saved.
This is why I am never paying for TV service of any kind, forever.
I'm sure they did too.
They are liars. Your choices are to pay the $200 or wait til it hits your credit and dispute it. That's just how they do business.
Rule of thumb: Any time you get new hardware from them, you get a new contract. If you hear otherwise from the rep, GET IT IN FUCKING WRITING OR NO DEAL. The onus is on you.
Yes I have a neighbor paying similarly who cannot go to directv because of his all in one. I am like damn get OOMA stop with this $30 phone bill rubbish already that is embarrassing. As much as I am shamed for a 2 year agreement with directv I still do not understand paying for home phone at normal rates.
As mentioned I cancelled DirecTV a month ago. Got sick of "playing the game" so to speak, plus Comcrap finally built out in my neighborhood. Mind you, I never had much of an issue with DirecTV, but the bills were starting to get a bit ridiculous.
Right now with Comcast I pay $49.99/month for 50/10 internet and basic cable (which is more than I need). I own my own DVR box (HDHomeRun Prime), got a CableCARD from Comcast and should end up with a $2.50/month credit on my bill for using my own equipment. I also own my own modem, so no $7/month rental fee there.
And I rolled my own VOIP service... so far my tally for the last 3.5 months of
"home" phone service in total is $16.99 (or less than $5/month).
I pay less per month for my "triple-play" than I did just for DirecTV service alone.
I don't miss DirecTV one bit.
man..
wish i could get in on that. i pay $69 for 8/4 internet though i do get free VOIP. then another $79 for Dish
ugh.
"The [cable/satellite provider] treated me fairly and equitably."
..said no one, ever.
Rule of thumb: Any time you get new hardware from them, you get a new contract. If you hear otherwise from the rep, GET IT IN FUCKING WRITING OR NO DEAL. The onus is on you.
DirecTV just screwed me out of $200 too...We were DirecTV customers until we moved. The apartment complex where we lived after moving prohibited dishes in MOST cases, and we had so many trees on our side of the building that DirecTV service wouldn't have worked any way...so we paid our ETF
This is wrong. Replacing a defective receiver does not re start a contract. Calling a front line CSR can screw things up, you need to talk to the access card dept when activating a replacement.