According to terms and conditions, it's Nationwide....
"This offer is limited to new, first-time residential DISH Network subscribers who: (1) reside in the continental United States, Hawaii, or certain sections of the Anchorage, Alaska metropolitan area that have been determined by DISH Network in its sole discretion to be eligible locations under this promotion;"
Nice find-=- gonna try to get my package price down.
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Ok, no dice apparently-- Dish Netowrk doesn't seem to care about existing customers. :/
While the package is available, it's not available to ME since I signed up in January. Here's my letter to them after cancelling service all together.
To whom it may concern:
After finding out about the new $19.99 top 180 promotion with a 12/24 month commitment, I called in to change my package over to this plan. I've been a customer since January, with NO commitment. I'm told since I signed up BEFORE the promotion started in early April, I do not qualify as an 'existing' customer. I would think DishNetwork would rather have my $25 a month ($19.99 plan + 3 televisions) over $0 per month. I appear to be wrong.
I have since asked to cancel my account seeing how much dish values it's EXISTING customers and their regular cash flow. As a RECENT customer, it's good to find out how much a company values their existing customers, and their satisfaction early in the relationship.
As a model of POSITIVE Customer Service, I point to SBC Communications, a Dish Partner, provides my DSL Internet service. When they offer a new promotion, they allow existing customers to take advantage of the offer by simply re-newing their commitment from the time of the service change. SBC is then gauranteed a customer for the next 12 months, or until they offer another promotional package.
I was willing to "re-up" for the 24 month term offered, but am told there is no way to offer that to me. VERY disappointing. I'll also be happy to make sure this message is made public to the best of my ability. I hope someone reads this, and is able to help make DishNetwork a more customer friendly operation-- including existing customers.
Murph74