Display error on laptop

[blackrain]

I bought a Toshiba C55-B5356 laptop from Staples.

http://www.staples.com/Toshiba-C55-B5356-Intel-Core-i5-8GB-RAM-1TB-Hard-Drive-156/product_1390557

Within the first few days of use, I noticed that it would crash for a moment and an error message with pop up in the system icon tray. Something about a display driver error. When the error occurs, the screen suddenly goes blank and everything freezes for a second. Then, the screen returns to normal, but the error pops up in the system tray. I think it happens when I push the processing on Internet applications (lots of apps open and trying to search Internet or my kid playing minecraft online. I don't know if windows 8 uses addressing like the old windows O/S, but I wonder if there is some sort of conflict with the addressing of the display and network adapter.

Anyway, this is not an easily reproducible problem. It just happens randomly. I haven't been able to screenshot it. My fear is that if I call Toshiba, they are going to run me through some stupid tests but ultimately tell me it works fine if I can't reproduce it. Is this the type of error where there can be many causes? Can it be hardware? memory or onboard video?

Not sure how to proceed....

I got this laptop for dirt cheap last month during a Staples clearance event. So, I can deal with this issue, but I would rather fix it (or have Toshiba replace it if it is a hardware issue). But how can I figure out if it is a hardware issue?


Edit: I decided to try to run through Minecraft and it happened after about a minute. I got a screenshot of the error. See the bottom of the screenshot below.


images

 

[Burpo]

Update video drivers here (newest version, Jan 2015).
https://downloadcenter.intel.com/do...HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit

 

[blackrain]

Update video drivers here (newest version, Jan 2015).
https://downloadcenter.intel.com/do...HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit

I got this error:


photo hosting

 

[redzo]

Install latest intel video driver from toshiba and update your OS!
http://support.toshiba.com/support/driversResults?freeText=1200009189
Unfortunately, the intel vanilla driver it is not allowed to be installed on oem intel hd implementations. Toshiba's latest intel driver is also unfortunately outdated.
I I were you I would also try updating that stupid "Toshiba Display Utility" if it's installed by default. Getting completely rid of it and do some testing might not be such a bad idea.

 

[corkyg]

Why not take it back to Staples?

 

[Ketchup]

Install latest intel video driver from toshiba and update your OS!
...

This. Laptop drivers are specific to manufacturer. But, if the problem continues, you may want to go to Staples and ask them if there is another one in the area. If not, you will need to go through Toshiba, or just return it.

 

[blackrain]

Install latest intel video driver from toshiba and update your OS!
http://support.toshiba.com/support/driversResults?freeText=1200009189
Unfortunately, the intel vanilla driver it is not allowed to be installed on oem intel hd implementations. Toshiba's latest intel driver is also unfortunately outdated.
I I were you I would also try updating that stupid "Toshiba Display Utility" if it's installed by default. Getting completely rid of it and do some testing might not be such a bad idea.

It looks like the update worked. Still testing, but have not had any issues since Friday.