I bought a Toshiba C55-B5356 laptop from Staples.
http://www.staples.com/Toshiba-C55-B5356-Intel-Core-i5-8GB-RAM-1TB-Hard-Drive-156/product_1390557
Within the first few days of use, I noticed that it would crash for a moment and an error message with pop up in the system icon tray. Something about a display driver error. When the error occurs, the screen suddenly goes blank and everything freezes for a second. Then, the screen returns to normal, but the error pops up in the system tray. I think it happens when I push the processing on Internet applications (lots of apps open and trying to search Internet or my kid playing minecraft online. I don't know if windows 8 uses addressing like the old windows O/S, but I wonder if there is some sort of conflict with the addressing of the display and network adapter.
Anyway, this is not an easily reproducible problem. It just happens randomly. I haven't been able to screenshot it. My fear is that if I call Toshiba, they are going to run me through some stupid tests but ultimately tell me it works fine if I can't reproduce it. Is this the type of error where there can be many causes? Can it be hardware? memory or onboard video?
Not sure how to proceed....
I got this laptop for dirt cheap last month during a Staples clearance event. So, I can deal with this issue, but I would rather fix it (or have Toshiba replace it if it is a hardware issue). But how can I figure out if it is a hardware issue?
Edit: I decided to try to run through Minecraft and it happened after about a minute. I got a screenshot of the error. See the bottom of the screenshot below.
images
http://www.staples.com/Toshiba-C55-B5356-Intel-Core-i5-8GB-RAM-1TB-Hard-Drive-156/product_1390557
Within the first few days of use, I noticed that it would crash for a moment and an error message with pop up in the system icon tray. Something about a display driver error. When the error occurs, the screen suddenly goes blank and everything freezes for a second. Then, the screen returns to normal, but the error pops up in the system tray. I think it happens when I push the processing on Internet applications (lots of apps open and trying to search Internet or my kid playing minecraft online. I don't know if windows 8 uses addressing like the old windows O/S, but I wonder if there is some sort of conflict with the addressing of the display and network adapter.
Anyway, this is not an easily reproducible problem. It just happens randomly. I haven't been able to screenshot it. My fear is that if I call Toshiba, they are going to run me through some stupid tests but ultimately tell me it works fine if I can't reproduce it. Is this the type of error where there can be many causes? Can it be hardware? memory or onboard video?
Not sure how to proceed....
I got this laptop for dirt cheap last month during a Staples clearance event. So, I can deal with this issue, but I would rather fix it (or have Toshiba replace it if it is a hardware issue). But how can I figure out if it is a hardware issue?
Edit: I decided to try to run through Minecraft and it happened after about a minute. I got a screenshot of the error. See the bottom of the screenshot below.
images
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