See my old thread here for reference:
http://forums.anandtech.com/showthread.php?t=2195811&highlight=vibration
About a month ago I went in to firestone for an oil change, no other symptoms, and they told me I needed new hubs/bearings and a control arm. Told me if I didn't replace them my wheels could fall off. Stupid me, about to leave for a business trip and leave our '02 Maxima with the wife fell for it and decided to just pay so I didn't have to worry while I was gone.
All to the tune of $1000.
Since I got it back, I've had a nasty front end vibration mostly from the front right.
-First time I took it back, they said it was a defective part and they were going to replace it. Spent all Saturday and Sunday with them.
-Second time I took it back they rebalanced the wheels and gave it back to my wife. Original tech insisted nothing was wrong with the car.
-Third time was after I got back a week later, they took it and rebalanced the wheels again. Original tech said he didn't feel anything wrong with the car. Also told me I had two bent rims (which I assume weren't that bad, because I had no vibrations before dropping it off).
-Fourth time I took it in the original tech drove it (yet again), and insisted there's nothing wrong with the car. The manager drove it and felt a problem, called me up and said he needed a few hours. Apparently they replaced the axle, said it was a common failure. (???) I wasn't charged for that, nor was I given any sort of receipt. Anyway, I still have a nasty vibration. Bonus: I somehow developed a hole in my exhaust after getting it back.
-I took it to a local shop next to work to have them take a look at it, and well my front right rim is noticeably bent. Did a rotation and now I feel a "hop" in the rear, and my whole right side vibrates. I still feel vibes from the front right and a steering wheel shake.
I can't prove they bent my rim, but I have no other explanation for this. Regardless, I think I'm stuck paying for a new one at my expense.
Since I also still feel the front end vibrate I have little faith that a new rim in the back will fix my problem, and am assuming they incorrectly installed the hub/bearings or installed crappy ones. Regardless they have been unable to fix my car and I don't see why I should get stuck with the $1000 bill, since now I have to possibly pay double that to fix Firestone's mistakes.
Going to file a complaint with corporate, and I know small claims court is an option. Can I dispute a charge like this on my credit card?
http://forums.anandtech.com/showthread.php?t=2195811&highlight=vibration
About a month ago I went in to firestone for an oil change, no other symptoms, and they told me I needed new hubs/bearings and a control arm. Told me if I didn't replace them my wheels could fall off. Stupid me, about to leave for a business trip and leave our '02 Maxima with the wife fell for it and decided to just pay so I didn't have to worry while I was gone.
All to the tune of $1000.
Since I got it back, I've had a nasty front end vibration mostly from the front right.
-First time I took it back, they said it was a defective part and they were going to replace it. Spent all Saturday and Sunday with them.
-Second time I took it back they rebalanced the wheels and gave it back to my wife. Original tech insisted nothing was wrong with the car.
-Third time was after I got back a week later, they took it and rebalanced the wheels again. Original tech said he didn't feel anything wrong with the car. Also told me I had two bent rims (which I assume weren't that bad, because I had no vibrations before dropping it off).
-Fourth time I took it in the original tech drove it (yet again), and insisted there's nothing wrong with the car. The manager drove it and felt a problem, called me up and said he needed a few hours. Apparently they replaced the axle, said it was a common failure. (???) I wasn't charged for that, nor was I given any sort of receipt. Anyway, I still have a nasty vibration. Bonus: I somehow developed a hole in my exhaust after getting it back.
-I took it to a local shop next to work to have them take a look at it, and well my front right rim is noticeably bent. Did a rotation and now I feel a "hop" in the rear, and my whole right side vibrates. I still feel vibes from the front right and a steering wheel shake.
I can't prove they bent my rim, but I have no other explanation for this. Regardless, I think I'm stuck paying for a new one at my expense.
Since I also still feel the front end vibrate I have little faith that a new rim in the back will fix my problem, and am assuming they incorrectly installed the hub/bearings or installed crappy ones. Regardless they have been unable to fix my car and I don't see why I should get stuck with the $1000 bill, since now I have to possibly pay double that to fix Firestone's mistakes.
Going to file a complaint with corporate, and I know small claims court is an option. Can I dispute a charge like this on my credit card?