Dissapointed in washer/dryer choice, samsung

[Pr0d1gy]

We got the Maytag Bravos XL washer and dryer and they've been pretty sweet, got them for around $600 each from the Depot too. I haven't seen good things with Samsung, honestly, when it comes to appliances.

 

[dbk]

I've also been intrigued by Speed Queens but the largest size is only 3.3 cu ft? That seems really small compared to other brands. (We were eyeing a top loader LG model with 5.0 cu ft of space). Am I missing something with these SQs?

 

[K1052]

Get a bosch, they have been solid for me.

You see these in homes a LOT more in Europe than in the US but their products have always been great. I won't even consider a different dishwasher manufacturer. I think one reason you don't see too many of their washer/dryers over here is that they only offer smaller sizes..they are great for apartments though.

 

[T9D]

I'm considering a new washer. It seems like front loaders can develop a smell if you aren't judicious about wiping water from the seals and running special cleaner through them. The high efficiency top loaders that don't have an agitator have reports of tightly bundling, wrinkling, and tearing clothes. Are these claims true/commonplace?

You just leave the door cracked is all when not using it. Then you'll never get mold smell. It's watertight so of course when people close them they will develop a smell if you go days between washes. For a busy household where it's used every single day i'd imagine closing it may be fine.

 

[biostud]

Siemens, Bosch or Miele.

 

[T9D]

Anyway I bought Samsung a year and half ago. Been working great and love them.

However yeah that doesn't mean anything if it breaks tomorrow. All these companies suck. They will all use a cheap part that cuts the life down by half if it literally saves them a penny. It's sickening.

I bought a Samsung monitor in 2005 or so. When I went to the store one had a blue line down the middle. Thought the store model was just screwy. It was a widescreen 22" for $550. At the time that was a good price for a better monitor. I bought a new one. It had a blue line down the middle, exchanged it and got another. It was fine. A little over 2 years later, yup blue line. Gave it away. So that was 3 monitors. I'm guessing millions of them went bad. But guess what? Crappy warranties, they don't care. Most likely all they cared about was making it last past warranty. Most products just have to make it past a year or so. I really thought there would be some kind of recall and replacement. But nope, it's pretty much par for everything these days.

Probably spending 3 cents more on a better capacitor or something would have made is last 4 times longer. And they know that, but they would rather save the 3 cents and let it break. Scummy companies and people who run them. You know they sit there in the board room looking over parts: "well this part here is 3 cents more but will last for 20 years, lets take the cheaper part that lasts for a year, that's all it has to last".

With that being said, my brother had a different Samsung Monitor, he handed it down to me, Before I sold it that was working great for 6 years or more. Had a bit loose power connection though.

 

[davmat787]

I still buy Kenmore and Frigidaire for most major appliances myself.

Some of mine are probably older that 20 years.

I just buy the largest and most basic top load Kenmore W&D's, and have had to do so only twice in probably 3+ decades. All the fancy crap and electronics they add to W&D's these days are just additional failure points IMO.

 

[Leyawiin]

I don't buy washers and dryers like my folks did (get Maytag and have it last twenty years). I know they are not built as well to keep prices down so I buy accordingly. My pair are GE and were just one step up from the base model (got both for less than $1,000). I only do about three loads a week and if they fail after a decade I'm not going to complain - I didn't pay that much.

 

[csc]

You asked them if you should return it and buy a product from a competitor. What did you expect them to say? To them it probably sounded like you had already made your mind up and were deciding to act like a douche even though it was nothing they had done.

What I expect, with a brand new machine that never worked once, is to white glove me another machine asap. Not send out a repair man who is guessing what is wrong and expecting me to wait 2 weeks to find out. Any sane person that just blew 2 grand on a very large paper weight would expect the same.

 

[alkemyst]

What I expect, with a brand new machine that never worked once, is to white glove me another machine asap. Not send out a repair man who is guessing what is wrong and expecting me to wait 2 weeks to find out. Any sane person that just blew 2 grand on a very large paper weight would expect the same.

LOL @ WHITE GLOVE in this.

Bro, if you have white glove service call the people that delivered that to you.

Did you tell them "DO YOU KNOW WHO I AM?!"

 

[alkemyst]

I'm considering a new washer. It seems like front loaders can develop a smell if you aren't judicious about wiping water from the seals and running special cleaner through them. The high efficiency top loaders that don't have an agitator have reports of tightly bundling, wrinkling, and tearing clothes. Are these claims true/commonplace?

We live among retards.

 

[momeNt]

You just leave the door cracked is all when not using it. Then you'll never get mold smell. It's watertight so of course when people close them they will develop a smell if you go days between washes. For a busy household where it's used every single day i'd imagine closing it may be fine.

I keep mine open as well. I also run a hot load in the sanitize mode with some towels and bleach ever so often as well. Had it almost 2 years no smell.

LG.

 

[Zenmervolt]

What I expect, with a brand new machine that never worked once, is to white glove me another machine asap. Not send out a repair man who is guessing what is wrong and expecting me to wait 2 weeks to find out. Any sane person that just blew 2 grand on a very large paper weight would expect the same.

That is not the terms of any warranty I have ever seen in my entire life. I don't know a single adult who would expect what you have described.

ZV

 

[werepossum]

I'm considering a new washer. It seems like front loaders can develop a smell if you aren't judicious about wiping water from the seals and running special cleaner through them. The high efficiency top loaders that don't have an agitator have reports of tightly bundling, wrinkling, and tearing clothes. Are these claims true/commonplace?

We've had a Samsung front loader a couple years and as others have pointed out, keeping the door cracked a bit works just as well as wiping it down and running a special cleaner load.

As far as Samsung, Whirlpool broke me from my buy American kick. Within a period of about a decade we bought a Whirlpool range-oven, dishwasher, washer and dryer. All sucked. The stove never heated properly and after a few years developed a piercing whistle, the dishwasher had maybe a 2/3 success rate and leaked, the washer died spectacularly after about five years. The dryer still works, but eats belts; the design is poor and the process to replace belts is awful. Before we bought the Samsung I was set to buy Maytag; then I learned that Maytag is also Whirlpool and is more problematic than is Whirlpool. GE also has reliability and longevity problems unless you are in the very upper cost range, and frankly we can't afford three or four grand per appliance. So far, the Samsung has worked great for us.

What I expect, with a brand new machine that never worked once, is to white glove me another machine asap. Not send out a repair man who is guessing what is wrong and expecting me to wait 2 weeks to find out. Any sane person that just blew 2 grand on a very large paper weight would expect the same.

I don't think it is at all unreasonable to expect that if a major purchase does not work from day one, then the seller jumps through hoops to make it right. Time was that was the standard mode of operation. I can remember several times driving to Chattanooga (then a two hour round trip) to pick up a remanufactured water pump or alternator because we had a customer with a failure out of the box, and those are hardly major purchases.

 

[csc]

LOL @ WHITE GLOVE in this.

Bro, if you have white glove service call the people that delivered that to you.

Did you tell them "DO YOU KNOW WHO I AM?!"

Lowes knew who I am, they set up next morning emergency delivery of LG and pick up of garbage. so I will stay loyal to lowes. I will never purchase a Samsung product again. We cant all be retards.

 

[JBT]

Love our samsung washer but it's only a year old.

 

[Sonikku]

My grandfather bought a Maytag washer and dryer for my mother in the 80's. They still run like an absolute champ 30 years later. I was surprised to find that Maytag operated almost entirely in America, had all American employees and were the cream of the crop. Before Whirlpool apparently bought out their name, started making the same shitty crap with low quality parts and planned obsolescence they're known for and slapping the Maytag name on it. Like it still meant something. I guess that's the perfect analogy for America. Americans abandoning their fellow Americans to save a buck in the short term on cheap foreign made crap. And now all the jobs and all the wealth and all the top notch quality our appliances once had has been pissed away forever.

 

[tortillasoup]

My next machines will be Speed Queens. I didn't know about them until too late. Like how it happens usually, you have to upgrade do to a failure prior to being able to do the research.

Don't bother with the "commercial grade" machines unless you think a spin speed of 600rpm is "acceptable"... I don't know about you but not only do I like saving energy by spinning water out of my clothes but also soap as well. Higher spin speeds mean less residual soap and less time in the clothes dryer = longer lasting, more comfortable clothing. I seriously considered a "commercial grade" model until I realized that the "commercial grade" and basically consumer junk from 20 years ago. I have top loaders that spin faster than their front loader nonsense!

 

[teejee]

Miele is famous for their high quality. They cost more but last much longer.

 

[Thump553]

Miele is famous for their high quality. They cost more but last much longer.

More expensive, in like double or triple the price-where you can find them.

For those with busted appliances, might I suggest Partsselect.com first before getting a new machine? The agitator on my clothes washer broke recently. The machine was a good decade old and had gone through plenty of use (at least daily). I was thinking of a new machine but after reviewing them I decided it would be a decline in quality from my current basic Whirlpool. Went to partselect, got all the parts I needed, watched a great video on how to do the repair and got my parts in hand in two days (normal shipping). Well under $100 and I'm back in service-less than the cost just getting a repairman out here.

But if it's a relatively new dishwasher, my advice is forget repairing it. They no longer build them to allow any servicing in my experience. That's one appliance I will always buy a service contract on-if for nothing else than the replacement guarantee.

 

[boomerang]

csc, when we experience the type of treatment you did from Samsung, telling you to go buy what makes you feel better, my wife writes a letter. An old fashioned, through the mail type letter to the highest individual she can research in the company. She always includes the date and time of the call as well as the name of the person she spoke with.

The results can be amazing. Anybody that works for a big company knows that the people at the top are completely insulated from the daily goings on in the company. Their underlings don't want anything to reflect poorly on them, so those above them don't get the full story. This methodology runs from the bottom rung all the way to the top rung. Everybody is sugar coating something so that they don't look bad.

But when you inform one of the top dogs that they have a problem, you typically get results. Shit rolls downhill.

 

[Ryland]

That's too bad, man. We have a Samsung fridge that's been one of the best we've owned.

Same here.

 

[TheAdvocate]

I just buy the largest and most basic top load Kenmore W&D's, and have had to do so only twice in probably 3+ decades. All the fancy crap and electronics they add to W&D's these days are just additional failure points IMO.

Kenmore makes nothing. Every kenmore appliance is a rebadge. Usually of Frigidaire or LG.

But you are right about the over complexity of new appliances which along with build "quality" produces high fail rates. I have seen examples of both extremes in my own house. Had a bland/small Amana fridge that would be 20 yrs old if i still had it. Zero issues but replaced it 4 yrs ago with a full set of samsung kitchen appliances cause we have kids now and new fridge is almost 2 times capacity. New fridge has already broken twice and extended warranty i bought (i love this tactic too) didnt cover $400 repair. Dishwasher is quieter but doesnt clean as well as old whirlpool.

For that reason, we havent replaced our 18 yr old Maytag W/D. They have no fancy features at all. Washer "broke" once when one of my kids put his toy in a running load and it clogged a hose. Repair guy and I hada laugh and he made me promise I wouldnt get rid of them. He said they were so simple and well made that they were virtually indestructable. Should have rembered that lesson in the kitchen.

 

[tnt118]

New fridge has already broken twice and extended warranty i bought (i love this tactic too) didnt cover $400 repair.

Just curious, any info you can give about what broke and why they wouldn't cover it?

 

[feralkid]

I think one reason you don't see too many of their washer/dryers over here is that they only offer smaller sizes..they are great for apartments though.

They sell a complete line of full sized appliances in the U.S.

It's been that way for years.