Does anyone still get the AMD 7xxx bug where your monitor doesn't wake up from sleep?

[f1sherman]

OK I've found a way to restart GPU on a button press.
Run your devcon batch file shortcut

C:\Programs\DEVCON\devcon.exe restart *VEN_1002
pause

like this:

Batch file can be put anywhere, but the shorctut file
(you need it in order to assign kb combination; I chose CTRL+ALT+SHIFT+K)
needs to be in ProgramData\Microsoft\Windows\Start Menu.


Now I can blindly restart my Radeon. MUAHAHAHA!

I remember vaguely a GPU tool that could do this (restart GPU on a button press)
To sue or not to sue :hmm:

 

[SSBrain]

You can also restart your gpu by switching your multimonitor configuration with Win+P.
But still, it's only a workaround to a very annoying problem.

 

[f1sherman]

You can also restart your gpu by switching your multimonitor configuration with Win+P.
But still, it's only a workaround to a very annoying problem.

But what if I don't have multimonitor setup?

Thats a nice shortcut, but it doesn't reset anything for me.

And I don't know if my trick will do it for the on-topic problem either.

 

[SSBrain]

If you don't have a multimonitor setup I guess it won't work. When my display won't wake up, I switch from "PC Screen Only" to "Extend" and viceversa by pressing Win+P 3 times, and 99% of the time I can work around this issue.

 

[Romagi]

I have this problem with my Asus HD7770 on Catalyst 14.4, Windows 8.1. I think it's not a problem with the PC going to sleep but with AMD's zero core technology where the GPU goes to sleep when there's no load.

My PC never goes to sleep because I'm running tasks in the background but I have my monitor set to sleep after 2 minutes, because I often move away to do other stuff. A lot of times when I come back, the monitor just won't wake up from stand by - the light on it blinks, the screen is black, and no matter what I press on keyboard, the picture just doesn't come back up. I've tried several monitors, but it's the same.

My solution was to just pull out the DVI cable from the GPU and insert it again. This reminds the GPU that it should be outputting something and the picture comes back up again :biggrin: . The solution with the GPU reset button described on the previous page seems a lot handier though, so I'll definitely set it up.

 

[3DVagabond]

This is amazing the number of people who have this problem. I have never had one time that my monitor refused to wake up. Never ever.

 

[Romagi]

Well, it just happens and it depends on the card model and the driver. For example I never had any problems with my Nvidia cards, but I heard from people that have crashes in games, etc. Personally I'd pay 20-30€ more for a same performance Nvidia card since I prefer their drivers, but the differences in my country are from 50-100€ which is just crazy, so I gladly take AMD and their little quirks.

 

[ZGR]

I'm getting a more serious issue now. Every time I wake my computer up, the first key stroke will cause a black screen.

I never put the computer to sleep as it boots up in under 10 seconds, but this is a problem...

Using my i5's igpu causes none of these problems.

I'll remain connected using the r9 290 as my only video out, but I am pretty miffed at this sleep issue.

Edit: Now I am not experiencing any strange issues at all with sleep. Seems kind of sporadic.

 

[mkmitch]

As I posted earlier I couldn't get two different 290x's to work properly. Computer would to to sleep. Just finished install of 770 and its running fine. I had it in two different shops to verify issues. Switched out motherboards and psu and monitor to no avail.

 

[NIGELG]

This is a most annoying issue.My monitor is set to never sleep.I wonder if to set it back and see if I still have this issue.I hate this bug.

 

[coffeejunkee]

This is amazing the number of people who have this problem. I have never had one time that my monitor refused to wake up. Never ever.

Sorry for asking, but you do have an AMD card right? (some people in this thread with Nvidia, so...)

I did have this problem with an older driver, but it has been fixed a long time ago for me (I think 13.9 did the trick).

So yes, I'm also wondering why it's fixed for me but not for a lot of other people. Maybe AMD should give an option to disable Zerocore, see if it actually is the problem.

 

[Anubis]

yes it still randomly happens to me, I always assumed it was because of the active Display Port to DVI adapter I use on one of my monitors

 

[nopanopa]

do you guys have HPET enabled in bios and/or in OS? I disabled HPET a while ago and now I'm watching out for that black screen if that ever happen again. this maybe isn't related to the problem, but I also bumped up cpu nb vid because I should've done that a long time ago for a stable cpu overclocking.

edit: I also disabled hybrid sleep under Power Options, as suggested by microsoft cs to a person who had similar problem, though he didn't reply whether that resolve the issue or not.

edit 2: and fuel service is disabled too.

edit 3: problem still persists just when I thought it was gone forever. usually I shut down the pc using the power button, but I was downloading a file at that time, so I tried pressing ctrl, nothing happened, then I reconnected display cable, also the same, finally I remembered people somewhere mentioned about pressing windows key combination, so I pressed windows key alone and then the display resumed from sleep.

 

[f1sherman]

Not having this bug for a while now.

I switched to High performance plan in Win 8.1. Therefore no PC going to sleep for me.
Beats having to reboot...

HPET, no HPET makes no difference for me. Hybrid is still enabled (default)

 

[Piotrsama]

Was having this problem with my 290 using the DVI connection, but switched to HDMI (using the cable provided by Sapphire) after reading the quoted post.

Never happened again. (more than a month of use since then).
Thanks.

Monitor manufacturer here. I can provide some insight from our experience since 90% of our computers are using AMD graphics.

1) The #1 problem are display cables. If they are not VESA/HDMI compliant or have a problem with the "hand shake," the monitor will not wake from sleep. Try more "well know" cable brands. For example for DisplayPort cables, other than the ones we provide with our monitors - we recommend Accell cables. Try a different cable brand since it is the cheapest way to test first - to see if it resolves the issue.

2) On our first production runs, some of our monitors did have wake from sleep issues - but was quickly resolved with a firmware update performed on the monitor's PCB/Scaler. Some time during a production of the PCB/Monitor, something minor like not updating the firmware can cause handshake/wake problems like waking from sleep or incorrect native resolutions.

3) Wake from sleep issues are more common in monitors with resolutions exceeding 1920x1200 when using a lower quality cable.

We have AMD/ATI cards ranging from 5450s to the new R-series... a few Mac Mini.. We have no wake from sleep issues for all our office monitors ranging from 1920x1080 to 2560x1600.

 

[Obsoleet]

I bought two different cables with my DP monitor. No change. I have a Cable Matters and Monoprice cable. Not sure I'm game for a 3rd one or not from Accell. Seems dubious.
Especially with reviews like this- http://www.amazon.com/review/R2TA2UY...re=electronics

Also tried bios options for S1/S3 mode, no change. I didn't have this issue on AMD 12.10 WHQLs. I've had it ever since moving to newer drivers though. Not sure what the change could have been. Maybe proper DP standards support? Being as this is a DP issue for both Nvidia and AMD, I'm lead to believe it could be a complex issue.

I can't avoid using DP as I'm running 3 screens. But may try using DP on one of my side monitors to see if they have the same issue. Then run my main screen on a DVI to HDMI conversion cable.
I'm pretty much desperate to be trying that though, but maybe swapping some cables around to different monitors will clear it up.

Given my triple monitor setup connected to two different computers, and the array of ports available here, I've concluded I have two realistic options to lay this issue to rest for good.

1. DP to HDMI conversion: requires a $30 active DP->HDMI adapter, + a $5 HDMI cable (I have neither available). Getting rid of DP altogether, converting it away.

2. DVI to HDMI conversion: requires an $8 DVI->HDMI cable + another DP cable (I have a spare DP cable due to this issue). I'll need to do some testing for this option, but the same monitor (Dell P2210) on another machine has no DP issues waking from sleep (Haswell Intel HD4600). This basically just moves DP off the 'problematic panel'.

I'd prefer option two as I'm not wanting to introduce a converter box if possible.

This whole debacle makes me want to get away from DP altogether, but seems we're stuck with the standard at this point as being the way forward.

 

[Obsoleet]

My tests showed my Dell panels work fine with my DP output. So much for the 'it's your cable' stuff that's continually repeated about this issue. Also unsure if my video card is at fault. It's probably mostly the monitor inputs. I think the older version of driver fixing it was maybe an issue of AMD actually -fixing- their sleep mode support later on, introducing this issue.

My test confirms it's just the Asus with problems. The 5870 has no problem with my Dell P22010s. So DVI->HDMI cable or DVI->DP cable is the way to go, no active adapter needed.

Definitely not going DVI->DP though given testimonies like this-

yes it still randomly happens to me, I always assumed it was because of the active Display Port to DVI adapter I use on one of my monitors

Ordered a DVI->HDMI cable since who knows if a DVI->DP cable would even work right with this particular hardware combo.
I'd like to test if my Haswell HD4600 has issues with the Asus, but I don't care enough to actually test as I don't need that configuration to work.

 

[boren]

Is there any reliable solution for this issue (other than switching to a different card)?

 

[Destiny]

Yes... switching monitors or cables... because I have no issues with my monitors with DP inputs.

 

[Obsoleet]

Is there any reliable solution for this issue (other than switching to a different card)?

I wouldn't switch cards for this issue since its been reported on everything. I'd just switch cabling. But not trying another Displayport cable, I did that and made no difference. I'd just buy a HDMI<->DVI cable for any monitor that doesn't play well over DP.

From what I found in my research, if you have a DisplayPort++ port, you can go from DVI<->DP in single-link mode and not need an active adapter. No guarantee either of those will fix the issue though.

Only safe fix is to go from HDMI<->DVI.
Since moving my Displayport output to one of my other LCDs, no more problems and it was getting pretty irritating.

 

[boren]

The connection is HDMI on the card and DVI on the monitor. Is that supposed to be the more reliable setup? If so, then it's not working very well for me...

 

[Obsoleet]

The connection is HDMI on the card and DVI on the monitor. Is that supposed to be the more reliable setup? If so, then it's not working very well for me...

You're having problems with HDMI->DVI? You might want to try the bios options.

 

[boren]

Are you referring to the BIOS options that Nopanopa mentioned above? They didn't seem to help in his case...

 

[Obsoleet]

Are you referring to the BIOS options that Nopanopa mentioned above? They didn't seem to help in his case...

S1/S3 sleep modes and anything else you can find in the bios to adjust.

 

[coffeejunkee]

S1/S3 sleep modes and anything else you can find in the bios to adjust.

Those states control the whole pc going to sleep, not just the videocard. If adjusting those states solves anything, you had a different problem than the problem this thread was originally created for.

All I can say is, update drivers first. If that doesn't fix it, try a different monitor cable. If that doesn't fix it either your problem is most likely caused by something else than your AMD card.