Done with Newegg. *Update* Full Refund Issued

[Vic Vega]

Im sure their warehouse is chaos right now. Holiday season is pretty busy. I don't think its any reason to throw a bitch fit and post on a forum about how you aren't going to shop there anymore.

Cool story, bro...why do we need to know?

Then don't take people's money for service that you can't deliver.

This was not free shipping. It was rush order and overnight shipping.

 

[SheHateMe]

Because Newegg used to be awesome.

Now..they are not.

Again...if they had said what you did, no one would care. But they are playing games.

Sorry, Newegg is still awesome imo. They've done some fucked up shit to me in the past but always made amends for it.

So like I said before, this thread is not necessary. Handle the business on your own, no need to start a smear campaign on the internet.

 

[SandEagle]

Then don't take people's money for service that you can't deliver.

This was not free shipping. It was rush order and overnight shipping.

so let me get this straight, it was rush order AND overnight shipping? and NOT free shipping, correct?

 

[SheHateMe]

Then don't take people's money for service that you can't deliver.

This was not free shipping. It was rush order and overnight shipping.

Has it ever occurred to you that winter storms and holiday traffic with delivery providers has caused you to be inconvenienced? FFS.

 

[Lifted]

Then don't take people's money for service that you can't deliver.

This was not free shipping. It was rush order and overnight shipping.

What's the issue? When the package arrives and tracking details on the site are updated, contact Newegg for a refund of the overnight shipping costs. They will issue you the refund as they just hit Fedex for it. I do this at least once a month with different sites/vendors.

Crybaby much?

 

[Vic Vega]

Has it ever occurred to you that winter storms and holiday traffic with delivery providers has caused you to be inconvenienced? FFS.

This is not my problem if they were unable to provide the service which they were contractually obligated to they should simply state as such and provide a refund.

As has been stated many times in this thread already Newegg requires 100 percent of the purchase price up front and they will not accept 75 percent and I will also not accept 75 percent of the service.

I am NOT a charity.

 

[SheHateMe]

This is not my problem if they were unable to provide the service which they were contractually obligated to they should simply state as such and provide a refund.

As has been stated many times in this thread already Newegg requires 100 percent of the purchase price up front and they will not accept 75 percent and I will also not accept 75 percent of the service.

I am NOT a charity.

Then wait for the fucking package to arrive with the updated tracking info and you will get your refund..


Jesus.

They already said they can't do anything for you until the package is actually delivered. They paid Fedex too, you know. Im sure they just can't get the money back from them until the package is delivered.

 

[Vic Vega]

Then wait for the fucking package to arrive with the updated tracking info and you will get your refund..


Jesus.

They already said they can't do anything for you until the package is actually delivered. They paid Fedex too, you know. Im sure they just can't get the money back from them until the package is delivered.

Number three for the day.

 

[SKORPI0]

Because Newegg used to be awesome.

Now..they are not.

Again...if they had said what you did, no one would care. But they are playing games.

Correct. Had a bad experience dealing with NE/UPS. Waited for a month to get a refund for an item I never got. Made a lot of phone calls, emails to UPS and NE customer service.
Package had multiple tracking number so they had to it return to shipper. Not sure how that happened. They wouldn't offer a replacement of misplaced item for the same price
which went from $99.99 to $149.99. Was told that refund wouldn't be issued till they got the package back from UPS. I had to dispute payment with Paypal for $199.98 after
waiting for 18 days. I'll think twice again before ordering from Newegg after being a customer for 11 1/2 years.

UPS Tracking status still in limbo after a month. They still haven't received their package being returned.

 

[ElFenix]

To them, "shipped" probably means packed, labeled and placed onto a trailer/etc waiting to be pulled by FedEx. Meaning they have done all they are physically going to do with that particular shipment. Just caught one of the few(only?) days there are no actual pickups.

oops. seems like this is what happened. might as well have placed a rush order on christmas itself, it wasn't leaving newegg's facility. probably been sitting on a truck the last two days.

 

[MagnusTheBrewer]

OP, you're whining and don't deserve to compensated for your time which is what you're really asking for. Don't let the door smack you in the ass. Customers like you result in the draconian policies some online retailers have. Newegg won't miss you and the rest of us can go on saving money with them.

 

[nsafreak]

Here's the thing, I deal with UPS and to a lesser degree FedEx on a daily basis as a part of my job. Usually when the tracking data shows that the label has been printed but the package has not been picked up it typically means one of a couple of things:

1) The label got completely fubarred when being printed (when you print thousands of labels daily this can happen) and while it got loaded on the truck it wasn't able to be scanned. It's possible to have a label that has a legible address but the barcode is fubarred which causes the tracking data to go straight into the bin.

2) The label got printed but the package hasn't been picked up either because it missed the truck or it was loaded but never scanned. Usually the ones that are loaded but not scanned show up shortly after in a sorting facility.

3) The label got printed but the package was never loaded on the truck and is lost somewhere in the warehouse.

Newegg really shouldn't have made the rush option available for FedEx at least though from the information that I have available. I was at a FedEx facility on Friday taking care of a few things and I heard a conversation between a driver and one of the facility clerks about pickups for Monday (aka the 24th, Christmas Eve) and the driver stated that they were not doing any pickups on the 24th. Now I don't know if this applied to all locations & businesses (some big business clients such as the one I work for are the exception rather than the rule) but it may well be that FedEx simply did not do any pickups for Newegg on the 24th. Believe it or not Newegg is small fries in the business world for shipping compared to other large companies such as Sears, Amazon, etc.

 

[RossMAN]

NBD = next business day

Took me 3 pages before I realized that. That's what happens when you get old.

 

[Vic Vega]

OP, you're whining and don't deserve to compensated for your time which is what you're really asking for. Don't let the door smack you in the ass. Customers like you result in the draconian policies some online retailers have. Newegg won't miss you and the rest of us can go on saving money with them.

I think you're confused.

I paid $34 on 12/23 to have a quite expensive order rushed and overnight-NBD shipped for delivery on 12/26. Well here we on the 26th and no package.

So, it seems I gave Newegg $34 for nothing and now I want it back. Simple. Oh, and I have no package and Newegg has done nothing to help figure out where the package is and when I will get it.

 

[Engineer]

NBD = next business day

Took me 3 pages before I realized that. That's what happens when you get old.

Don't feel bad, I did the same thing.

 

[SparkyJJO]

All businesses should be so lucky to have customers like you who will bend over and take it up the pooper and say, "Thank you, may I have another?"

The customer is always right, even when they are wrong, but especially when they were right in the first place. What do you find so difficult to understand? The OP paid for a rush service. He didn't get it. Newegg needs to make him whole. If that means refunding him the shipping costs, the rush service cost and a coupon on top of that (for a future purchase), that's what they must do.

I guess you're someone who doesn't value their time or understand the concept of opportunity cost.

I used to run a side business selling special circuit boards. Sometimes there were delays because of the carrier. However, my commitment to my customers was they would get their order within x-number of days. I always compensated them by either refunding their shipping or refunding their shipping plus a percentage of their purchase (something tangible to make them whole). Psst guess what? Those customers always came back and ordered more units.

Could I have just said well tough shit, it's out of my control? Sure, but that's sticking it to the customer and would have been a sure way to not get any repeat business from them.

After I took care of the customer, I complained to the carrier and you can be sure I held their feet to the fire. And yes, I always got them to refund me for my shipping costs.

I'm easygoing. If the original problem is taken care of (extra paid for shipping refunded for example) then I'm cool with it all. If the company offers a make-up extra on top, even better. But I'm certainly not going to demand it. Also doesn't mean I'm a pushover like you seem to think I am. I have a few times played hardball with companies when they do something really stupid (don't get me started on Hanns-G and their warranty/repairs).

There is a difference between the business offering it (and their attitude) and the customer demanding it. That's what I'm getting at.

I still have little sympathy for the OP since he ordered NBD on the eve of a holiday when everything was going to be shut down anyway. Derp

 

[RossMAN]

Don't feel bad, I did the same thing.

We old farts have to stick together, where is oldsmoboat tonight BTW?

 

[MagnusTheBrewer]

I think you're confused.

I paid $34 on 12/23 to have a quite expensive order rushed and overnight-NBD shipped for delivery on 12/26. Well here we on the 26th and no package.

So, it seems I gave Newegg $34 for nothing and now I want it back. Simple. Oh, and I have no package and Newegg has done nothing to help figure out where the package is and when I will get it.

Neither, NewEgg's rush processing nor, next day delivery guarantees you will get it the next day or next business day. It says so right on their site. A normal person would see that and coupled with the knowledge that we're talking about Christmas which is the busiest shipping time of the year and not pay the $34. You decided to ignore the warning and, now you're whining in the forums about NewEgg being a bad company. Do you have a tracking number? When you talked to them did you ask for one? You do know that even if you have a tracking number, it often isn't updated in real time?

 

[Vic Vega]

Neither, NewEgg's rush processing nor, next day delivery guarantees you will get it the next day or next business day. It says so right on their site. A normal person would see that and coupled with the knowledge that we're talking about Christmas which is the busiest shipping time of the year and not pay the $34. You decided to ignore the warning and, now you're whining in the forums about NewEgg being a bad company. Do you have a tracking number? When you talked to them did you ask for one? You do know that even if you have a tracking number, it often isn't updated in real time?

Quoted for hilariousness.

I know you think otherwise but your posts are not cute, clever, insightful or even factual since you mentioned several things already covered in your rant.

 

[RossMAN]

http://www.anandtech.com/show/1945

IIRC one of the Newegg VPs has a forum account here, trying to find his username and GPS co-ordinates now.

 

[Vic Vega]

http://www.anandtech.com/show/1945

IIRC one of the Newegg VPs has a forum account here, trying to find his username and GPS co-ordinates now.

The Newegg people I spoke with are likely not in this country, I doubt a VP wants or cares about my issue. When they email you, it comes from this address: newegg1@mailmw.custhelp.com. I assume they farm out their "customer service".

 

[Engineer]

We old farts have to stick together, where is oldsmoboat tonight BTW?

I think he locked himself in his basement again.

 

[RossMAN]

The Newegg people I spoke with are likely not in this country, I doubt a VP wants or cares about my issue. When they email you, it comes from this address: newegg1@mailmw.custhelp.com. I assume they farm out their "customer service".

YGPM

What the hell, did you pull a RossMAN? Your PMs are disabled!

 

[MagnusTheBrewer]

Quoted for hilariousness.

I know you think otherwise but your posts are not cute, clever, insightful or even factual since you mentioned several things already covered in your rant.

I repeated the salient points because you apparently lack the cognitive skills to understand them. You seem to endlessly repeat a variation on JG Wentworth's commercial, "It's my <computer equipment> and I want it NOW!" Take your whining elsewhere. You'll probably get your $34 back not, because you deserve it or, are owed it but, because NewEgg usually has very good customer service.
I expect to see a similar whine from you next year regarding <fill in your online retailer of choice>.

 

[Vic Vega]

YGPM

What the hell, did you pull a RossMAN? Your PMs are disabled!

Got tired of the spam. They're on now.