DONT ORDER FROM BUY.COM

[slipONflange]

I just stick with Newegg never have ordered from anyone else.

 

[50]

Wow that sucks, I ordered two things in the past couple of years and they have been excellent IMO. However it seems lately they have really fallen apart. Amazon seems to have everything they have at competitive prices so I'll stick with them. Thanks again

 

[flexy]

Originally posted by: tart666
heads up: saying things like "don't do business with [insert vendor]" exposes you and the forum owners to legal action with pretty hefty damages.

Then i rather chose COMMUNISM...this is fvcking ridiculous !!! Last time i checked this still was a free country....or are we now already totally under a 'corporate' dictatorship where a company/business can dictate how our opinion has to be and where/whom we tell ?

What law is that protecting a company from their customers speaking about their experiences ?
I really hope you are kidding....otherwise i can very well move to china, cuba whatever....with the only differences that tehre it's the government dictating/censoring...and here the big companies with lawyers...

shakes head....

 

[EGGO]

I set up an account with them not too long ago, thinking I was buying something. Before I checked it out, I caught myself, so I wanted to clear anything and everything in that place.

I wanted to clear my shipping address and billing info, including card information. This is also the first place that made it saved (I don't remember clicking on something that asked for it to be saved either).

They don't have a delete button, and they're not letting me out with just clearing the form fields. What holeheads.

Looks like I need to write an e-mail to their freaking consumer service (didn't place customer for a reason). It better be good too.

 

[apoppin]

Originally posted by: DaveSimmons
I've been buying from them for years now without any problems: PC parts, software, audio/video cables, music CDs, DVDs.

The only thing you have to realize about them is that when they say "usually ships in 1 to 2 business days" they mean exactly that: usually not always.

If you want fast shipment, buy from newegg. If you need it tomorrow buy it locally. If you can (if necessary) wait up to a couple of weeks, use buy.com.

Companies have strengths and weaknesses, learn them and your frustration will disappear.

very true . . .

i just ordered from Buy.com yesterday .. . . a Viking 128MB CF card for $7.99 after $15 MIR (free shipping) . . . . i couldn't "dream" of that price at NewEgg . . . but IF i needed it THIS week, NewEgg would get my order . . .

however, i am willing to wait . . . they sent the 'confirmation' e-mail, provide "tracking" on their website . .. as long as i get it by the end of the month to qualify for their rebate, i'm ok

NOW, in YOUR case . . . it depends on how they RESOLVE your issue as to whether they are a good e-tailer - or not.

let us know what happens.

 

[Zebo]

Originally posted by: Lyfer
They have a very low resellerrating, I wouldn't bother with any vendor with a resellerrating lower than 8.

Then why so many idiots order from DELL? There's is around 4!!!

I have a feeling people never look at re-seller ratings.

 

[ponyo]

Originally posted by: Zebo

Originally posted by: Lyfer
They have a very low resellerrating, I wouldn't bother with any vendor with a resellerrating lower than 8.

Then why so many idiots order from DELL? There's is around 4!!!

I have a feeling people never look at re-seller ratings.

I only look at reseller ratings if I'm buying from E-tailer only. Big companies like Dell, Walmart, Bestbuy, Compusa, etc all have very low reseller ratings. I don't pay attention to reseller ratings for these companies as it's useless IMO.

 

[apoppin]

Originally posted by: Zebo

Originally posted by: Lyfer
They have a very low resellerrating, I wouldn't bother with any vendor with a resellerrating lower than 8.

Then why so many idiots order from DELL? There's is around 4!!!

I have a feeling people never look at re-seller ratings.

there is a reason Dell's rating is so low . . . their customer service has become terrible . . . i guess they USED to be OK, years ago.

and unless you like dealing with New Dell-hi (india) . . . there is no reason to buy from them.

:roll:

However, if you want to talk about a NIGHTMARE company, try Gateway
. . . they NEED to go out of business.

 

[Zebo]

Originally posted by: Bleep

Textheads up: saying things like "don't do business with [insert vendor]" exposes you and the forum owners to legal action with pretty hefty damages.

And where did you come up with this wonderfull piece of information?? You must be a extremely gulliable person to believe this statement.

Bleep

\

Welcome to America.

You can sue anyone for anything and make life hell on them.

It aint about whos right, it's about who's willing to spend the money to prove they're right.

 

[Zebo]

Originally posted by: Naustica

Originally posted by: Zebo

Originally posted by: Lyfer
They have a very low resellerrating, I wouldn't bother with any vendor with a resellerrating lower than 8.

Then why so many idiots order from DELL? There's is around 4!!!

I have a feeling people never look at re-seller ratings.

I only look at reseller ratings if I'm buying from E-tailer only. Big companies like Dell, Walmart, Bestbuy, Compusa, etc all have very low reseller ratings. I don't pay attention to reseller ratings for these companies as it's useless IMO.

Why?

 

[tart666]

Originally posted by: flexy
[...]Last time i checked this still was a free country....or are we now already totally under a 'corporate' dictatorship where a company/business can dictate how our opinion has to be and where/whom we tell ?

What law is that protecting a company from their customers speaking about their experiences ?
I really hope you are kidding..[..]

expressing opinion about your experience, or facts about your past experience is fine. Saying "Don't buy" is different, however.

 

[guptasa1]

I have to say, overall I've had a very good experience with Buy.com - bought a lot from there; low prices and free shipping. I'm sorry you've had a poor experience, but please consider that's not everyone's...and I'm guessing not typical, but I don't know.

 

[Zebo]

Originally posted by: Zebo

It aint about whos right, it's about who's willing to spend the money to prove they're right.

More on the case: http://www.libn.com/Column_details.cfm?ID=1249

High Tech


PetsWarehouse.com founder dries out aquarists in courts
by KEN SCHACHTER
This is a tale of underwater gardeners (also known as aquarists), a Copiague businessman, the Internet, a $15 million libel suit and a long and twisting path through the justice system.

At issue: What are the limits of free speech on the Internet?

Think you can castigate a company online with impunity? Think again. You could find yourself on the receiving end of a heavy lawsuit.

The first shot in what has become an epic legal battle was fired last May 15. That's when Dan Resler, a professor in the mathematical sciences department of Virginia Commonwealth University, posted a notice on an online bulletin board of aquatic plant hobbyists.

"Thinking of buying plants from Pet Warehouse[sic]? Don't. What is crappy is their service! And they're maybe even a bit dishonest."

That comment came after Resler bought a plant and felt he was overcharged for shipping.

Resler's online comments triggered an outpouring from others on the bulletin board. Many chimed in with comments like: "Remember petSWEARhouse, buy their plants and you'll be swearing!"

The businessman in question is Robert Novak, who does business as PetsWarehouse.com (www.petswarehouse.com). The online pet shop shares space at his son's store, Pets Warehouse, in Copiague, he said.

Within weeks of the postings, Novak was in court. In a lawsuit dated May 30, 2001, and filed in federal eastern district court, Novak named Resler, several other bulletin board participants and Active Window Publications Inc., which hosts the bulletin board.

The old saw says that an attorney who represents himself has a fool for a lawyer. Whoever made that up didn't envisage Novak, who is serving as his own lawyer. Novak doesn't have a law degree, but he is an old hand at legal wranglings. Talk to him and he cites case law, chapter and verse.

"It's my hobby," he said.

Novak was able to consolidate the case in federal court. "It's only five miles for me," he said. "All these people have to come here at their own expense."

In addition to Resler, who lives in Virginia, there were two defendants from Massachusetts, one from North Carolina, one from Texas and one from California.

The defendants were charged with libel, defamation and trademark infringement. Novak asked for $10 million in compensatory damages and $5 million in punitive damages.

In July, PetsWarehouse.com's computers were "hacked" by Resler. Resler's version is that the invoice he received for his order had a URL on the bottom. When he typed the URL on an Internet browser and changed one letter, he got an in-house version of the invoice that included his credit card information.

In an updated filing dated Sept. 15, Novak added charges related to the computer hacking and named additional defendants. The lawsuit says Novak suffered "headaches, nausea, nervousness, anxiety, embarrassment, humiliation and mental distress." The filing also charged that Resler and others altered password protections, allowing access to PetsWarehouse.com's databases.

"They opened the back door to the computer," Novak said.

Resler and the other defendants found themselves in a quagmire, having to hire a local attorney to handle their case. They raised money through a defense fund, but after a few months the fund was running low.

Resler said his lawyer was confident they could defeat Novak in court. But, Resler said, when the lawyer told the defendants how much it would cost, "we said, 'Settle.' "

A settlement agreement was entered dated Feb. 27, 2002. Resler paid Novak $4,150. Another defendant surrendered her domain name, "Plantedtank.com." In the agreement, the five settling defendants continued to protest their innocence.

The lawsuit, meanwhile, lives on. Several defendants, including Active Windows Productions Inc. and its owner, Mark Rosenstein, continue to fight. In an amended filing, Novak was expected to name more defendants.

Jennifer Granick, litigation director of the Stanford Center for Internet and Society, said lawsuits filed by companies seeking to squelch criticism on message boards are "growing by leaps and bounds."

Novak, meanwhile, said he has further legal targets. One is the Better Business Bureau of Metropolitan New York. The BBB gives Pets Warehouse an "unsatisfactory rating," the organization's lowest. Novak said some of the complaints were from another business that licensed the Pets Warehouse name and that he didn't get adequate opportunity to respond.

As for the hobbyists, Novak said: They "all want to look like they're Mary Poppins," while they try to put him out of business.

And what did Resler learn?

"I'm holding my tongue," he said. "All I need is for him to file another lawsuit. The guy's using the courts to bully and he's willing to spend money and we're not.

"Being naive, we figured we'd get justice from the courts. But the man with the deepest pockets wins."

That's right, blink or run out of money you lose.

 

[Acanthus]

There is a big difference between slander and legitimate complaints.

You cannot be sued for telling the truth.

 

[Zebo]

Originally posted by: Acanthus


You cannot be sued for telling the truth.

Yes you can. Again, you can be sued by anyone, for anything, at anytime, and any number of times.

What you mean to say is: "the way you beat a defamation suit is prove to the court or jury it's the truth"

 

[faolan]

Lets see, problem number 1.

Ordered Sandisk Memory Stick Pro Duo 512 MB card late April. Has yet to ship. Multiple CS queries, they have no clue. They even have two SKUs in the system for the same thing, but they can't fix my order.

Problem number 2,
Ordered a dual WAN router Monday evening with overnight shipping. Still was processing wednesday afternoon, hit cancel order. Order still showed processing until Thursday at 8am, then the product shows up at 10pm, along with the same product from another company who understands overnight shipping.

Going to try and get my shipping charges back.

 

[simms]

I'm no legal expert, but what's this?
http://petswarehouse.com/

 

[bluehorizon]

You got a free camera! If you cancelled the order that they subequently charged, you can get your money back. As long as you have proof the the order was cancelled, complain to your credit card company. They'll refund you the money.

 

[konakona]

i just got my logitech USB mic i ordered on last Sunday. this was with free ground shipping and no one had it at this price so i cant complain really. now, only if newegg carried this.. CDs ordered on the same day shipped a bit later, they are are in IL right now. lets see how long it would take them to get here. oh btw this mouse is really cool.. u get a usb connection, a handy button for on/off, cool design and works like a champ

 

[apoppin]

Originally posted by: tart666

Originally posted by: flexy
[...]Last time i checked this still was a free country....or are we now already totally under a 'corporate' dictatorship where a company/business can dictate how our opinion has to be and where/whom we tell ?

What law is that protecting a company from their customers speaking about their experiences ?
I really hope you are kidding..[..]

expressing opinion about your experience, or facts about your past experience is fine. Saying "Don't buy" is different, however.

Nonsense

bestbuysux.org

lookie here :roll:


We still have "freedom of speech" in this country (USA) - as long as it is NOT libel.

:roll:

DON'T buy from Gateway!
(or you will be sorry)

So THERE!

 

[ponyo]

Originally posted by: Zebo

Originally posted by: Naustica

Originally posted by: Zebo

Originally posted by: Lyfer
They have a very low resellerrating, I wouldn't bother with any vendor with a resellerrating lower than 8.

Then why so many idiots order from DELL? There's is around 4!!!

I have a feeling people never look at re-seller ratings.

I only look at reseller ratings if I'm buying from E-tailer only. Big companies like Dell, Walmart, Bestbuy, Compusa, etc all have very low reseller ratings. I don't pay attention to reseller ratings for these companies as it's useless IMO.

Why?

Because these are established large companies. I know they won't take my money and just run. If I have a problem I can get it resolved by going up their chain of command.

 

[DarkKnight]

I order stuff at buy.com on the 17th I got it on the 19th, no problems with buy.com 4 me

 

[apoppin]

Originally posted by: Naustica

Originally posted by: Zebo

Originally posted by: Naustica

Originally posted by: Zebo

Originally posted by: Lyfer
They have a very low resellerrating, I wouldn't bother with any vendor with a resellerrating lower than 8.

Then why so many idiots order from DELL? There's is around 4!!!

I have a feeling people never look at re-seller ratings.

I only look at reseller ratings if I'm buying from E-tailer only. Big companies like Dell, Walmart, Bestbuy, Compusa, etc all have very low reseller ratings. I don't pay attention to reseller ratings for these companies as it's useless IMO.

Why?

Because these are established large companies. I know they won't take my money and just run. If I have a problem I can get it resolved by going up their chain of command.

obviously you have never had a Best Buy manager screw you only to find yo have ZERO recourse because the "chain of command" doesn't care about you at all.

:roll:

there is a reason for BestBuySux.org . . . they DO suck (almost as bad as Gateway)

 

[edmundoab]

haven't had any problems with Buy.com

hmm..

 

[ponyo]

Originally posted by: apoppin

Originally posted by: Naustica

Originally posted by: Zebo

Originally posted by: Naustica

Originally posted by: Zebo

Originally posted by: Lyfer
They have a very low resellerrating, I wouldn't bother with any vendor with a resellerrating lower than 8.

Then why so many idiots order from DELL? There's is around 4!!!

I have a feeling people never look at re-seller ratings.

I only look at reseller ratings if I'm buying from E-tailer only. Big companies like Dell, Walmart, Bestbuy, Compusa, etc all have very low reseller ratings. I don't pay attention to reseller ratings for these companies as it's useless IMO.

Why?

Because these are established large companies. I know they won't take my money and just run. If I have a problem I can get it resolved by going up their chain of command.

obviously you have never had a Best Buy manager screw you only to find yo have ZERO recourse because the "chain of command" doesn't care about you at all.

:roll:

there is a reason for BestBuySux.org . . . they DO suck (almost as bad as Gateway)

I've heard those stories. I'm a Hot Deals junkie so I've heard it all. I still shop at Bestbuy. I still shop at CompUSSR. As long as they have good sale, I'll continue to shop at these stores. FYI, Bestbuy.com has always treated me well. I got $25 giftcard when cheap 24" TV was out of stock. Didn't even have to complain to get that. They just sent everyone who ordered and didn't receive the TV. Another was $299 6800GT deal they made good on. Those are my only two transaction with Bestbuy.com. So far they're batting 1.000 for me.

I'm fully aware of the Bestbuysux.org. If you don't like the store, vote with your wallet. I'm a Hot Deals junkie so I'm used to disappointments.