Dear Customer,
We'd like to apologize for a potential delay with your order:
Order Numbers: 969XXX
Catalogs: Industrial Pipe & Steel Co.
Due to an unfortunate error in our system, some orders placed between
December 3 -15 didn't initially reach the merchants they were placed with.
We're sorry to inform you that you were one of a very small percent of our
customers who were affected by this error.
We discovered this problem on Friday, 12/15, and immediately contacted all
merchants involved and sent them the orders. We have requested an upgrade to
Express Shipping for each order at our expense, so these orders should be
received in time for the holidays.
Some customers may have already contacted the merchant directly and
cancelled their orders. If you were one of these, we want to let you know
that you may receive your order. If you still want to cancel it, you can
decline the package, or return it by mail and we'll cover the return
shipping costs.
As our apology to you, we will be depositing a $25 credit in your
CatalogCity.com account on Thursday, December 21. It's easy to redeem your
$25. Just make a purchase at CatalogCity.com by March 31, and the amount
will be automatically deducted at checkout.
CatalogCity.com's purpose is to make online shopping more convenient for you
by offering a complete and personalized online catalog shopping experience
with hundreds of catalogs in one convenient location. We hope you will
remain a part of CatalogCity.com as we continue to expand our catalog
offerings and shopping features.
If you have any questions, or would like to discuss this further, please
feel free to reach me directly by email at
leelor@catalogcity.com
Once again, we at CatalogCity.com apologize for any inconveniences you
suffered, and wish you a happy holiday!
Sincerely,
Lee Lorenzen
President and CEO, CatalogCity.com
http://www.catalogcity.com