- Jan 6, 2002
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A friend has AT&T DSL and has problems keeping a connection, if I ping any domain 100 times 13% of so are lost every time. The connection will stay up for no longer than 10 seconds before a few packets drop.
We tried new cables, he bought a new modem, same issue. I ended up taking my PC over there and got the same problem. I know my system works. I dealt with the sh!tty tech support many calls trying to get this fixed. Finally they sent out a tech who basically told him "it's your ethernet card" and charged him 65 bucks. For shits & giggled I bought a ethernet card and took it over. Same issue with about 13% of the packets always dropping.
2 different techs had came out, one didn't test much of anything, and the other said his phone lines and wiring were perfect and it was his pc.
any ideas what I can tell AT&T to get them to fix it, it's obviously either on their end or the houses wiring.
thanks
We tried new cables, he bought a new modem, same issue. I ended up taking my PC over there and got the same problem. I know my system works. I dealt with the sh!tty tech support many calls trying to get this fixed. Finally they sent out a tech who basically told him "it's your ethernet card" and charged him 65 bucks. For shits & giggled I bought a ethernet card and took it over. Same issue with about 13% of the packets always dropping.
2 different techs had came out, one didn't test much of anything, and the other said his phone lines and wiring were perfect and it was his pc.
any ideas what I can tell AT&T to get them to fix it, it's obviously either on their end or the houses wiring.
thanks