The problem with EA, is that they believe there is some kind of formula to games. They view games as a product, and gamers as children waiting to get the next spoonful of whatever they want to feed them. Their management is not chock full of gamers, but of business grads, thinking they can use the precedents of other industries, while disregarding the art aspect of it all.
Just like any other business, games need a strong leader. You can't simply get the cheapest animators and modelers and throw something together under a licensed big name; games need vision brought about by a leader. EA has no vision other than a sugarplum ideal of 'if we will make it, they will buy'.
If they stopped throwing away millions on so-called experts, and had a baseball-like scout system to find and hire brilliant new designers, they might be a force to be reckoned with. But, they are content to just churn out things that non-gamer marketing and business types tell them will make money.
I'm betting Vivendi will own EA within the next decade.