EA hates their customers *UPDATE*

[chihlidog]

I'm really sorry to hear about your issues, Kev.

If you need further assistance, please message me on the EA forums via this link: http://forum.ea.com/eaforum/user/profile/4886387.page


EA_AgentX
Community Administrator
http://forum.ea.com

Wow....this is a good sign.

If you stick around and interact with the community in a positive manner, I might actually start buying EA games again.

 

[Maximilian]

Holy god you guys are gullible rofl...

Until he has a special title under his name like the one IntelEnthusiast has then this is a bot/troll.

 

[Kev]

Holy god you guys are gullible rofl...

Until he has a special title under his name like the one IntelEnthusiast has then this is a bot/troll.

I sure am glad I contacted that bot/troll on the EA forums! Currently downloading Battlefield 3 as I type this.

Thank you EA_AgentX for taking care of this issue!

 

[mindcycle]

I sure am glad I contacted that bot/troll on the EA forums! Currently downloading Battlefield 3 as I type this.

Thank you EA_AgentX for taking care of this issue!

Wow, awesome! Took awhile, but i'm glad to see it resolved in a positive fashion.

 

[terry107]

I sure am glad I contacted that bot/troll on the EA forums! Currently downloading Battlefield 3 as I type this.

Thank you EA_AgentX for taking care of this issue!

That was unexpected. Congrats on getting it worked out.

 

[EA_AgentX]

Thanks for updating everyone Kev.

I'm really glad we were able to take care of this for you and resolve this in a positive way.


See you on the battlefield, soldier!

EA_AgentX
EA Community Administrator
http://forum.ea.com

 

[SunnyD]

Thanks for updating everyone Kev.

I'm really glad we were able to take care of this for you and resolve this in a positive way.


See you on the battlefield, soldier!

EA_AgentX
EA Community Administrator
http://forum.ea.com

AgentX... I **highly** suggest contacting the forum admins to verify your identity (if possible) and to set up a community relationship with Anandtech. EA has gotten a bad rep over the years, and a community person would do wonders.

I'd also suggest doing the same over at ArsTechnica and other forums too.

 

[surfsatwerk]

Thanks for updating everyone Kev.

I'm really glad we were able to take care of this for you and resolve this in a positive way.


See you on the battlefield, soldier!

EA_AgentX
EA Community Administrator
http://forum.ea.com

I cast thee out of this forum foul DEMON!

The power of Christ compels you, the power of Christ compels you, the power of Christ compels you!

 

[Beev]

AgentX... I **highly** suggest contacting the forum admins to verify your identity (if possible) and to set up a community relationship with Anandtech. EA has gotten a bad rep over the years, and a community person would do wonders.

I'd also suggest doing the same over at ArsTechnica and other forums too.

I agree with this, and I'm an EA-hater. Get some great representation out there and take care of issues like you did here. THIS was good customer service... in the end.

 

[ViRGE]

AgentX... I **highly** suggest contacting the forum admins to verify your identity (if possible) and to set up a community relationship with Anandtech. EA has gotten a bad rep over the years, and a community person would do wonders.

I'd also suggest doing the same over at ArsTechnica and other forums too.

He's legit, in so far as I can confirm that he's registered using an EA email address.

 

[SunnyD]

He's legit, in so far as I can confirm that he's registered using an EA email address.

Awesome... maybe I should ask him about my Origin screen name issues then.

 

[stevty2889]

lol you thought that was real

LOL, you thought he was a troll. I clicked the link and verified he was actually part of EA before I posted..

 

[EA_AgentX]

Hey SunnyD,

Sure. Message me on the EA Forums regarding the issue you are having with your Origin ID.

We'll see what's going on and try to get you sorted as quickly as possible.


EA_AgentX
EA Community Administrator
http://forum.ea.com

 

[Arglebargle]

AgentX... I **highly** suggest contacting the forum admins to verify your identity (if possible) and to set up a community relationship with Anandtech. EA has gotten a bad rep over the years, and a community person would do wonders.

I'd also suggest doing the same over at ArsTechnica and other forums too.

Definitely this.

It won't change my opinion; too many bad EA decisions and friends fired for EA to be anything but a 'Do Not Buy' button. But for others with less of an axe to grind, the outreach should be very helpful.

 

[exdeath]

EA and Activision are the death of gaming, have been for years.

I understand the profit motivation, but it defeats the purpose when its at the detriment of every aspect of the product in the name of franchising and greed.

 

[Destiny]

I sure am glad I contacted that bot/troll on the EA forums! Currently downloading Battlefield 3 as I type this.

Thank you EA_AgentX for taking care of this issue!

See you on the Battlefield!

 

[lupi]

EA and Activision are the death of gaming, have been for years.

I understand the profit motivation, but it defeats the purpose when its at the detriment of every aspect of the product in the name of franchising and greed.

at least they've started backing off that drm road they were going down, except for some stuff now requiring origin anyways.

 

[exdeath]

at least they've started backing off that drm road they were going down, except for some stuff now requiring origin anyways.

My gripe is when it comes to a game like, say, a potential "the next Chrono Trigger", that might sell 250,000 copies vs Call of Duty 19 1/2, which will see the light of day? But they would still buy the rights to it to squat on it without releasing it and squash the small developers in the process. Or if it might show potential, rush it full of bugs to get it out for Christmas 2 years ahead of schedule, make a quick buck, then drop support and never patch it and sweep it under the rug and throw away the key if it doesnt break sales records in the first hour... yeah Generals Zero Hour STILL doesnt run properly.

There is no innovation or creativity any more, and nothing that really requires any deep 2+ years in the making development any more (eg story writing). Its all about playing it safe and turning a quick profit with rehashed sequels on 6 month development cycles on 10 year old "vs mode fps" engines, with 3 things changed, another letter added to another $59 title, purposely omitting content and nickel and diming with zero day DLC.

EA and Activision have grown too big and have become a plague destroying everything good in gaming. I'm not against persuing max profits and staying in business, but damn, once in a while let your developers have some passion in your games and take some risks. Its not like EA can't afford to take risks with low volume genres and not make a game solely with quarterly statements on the brain once in a while. Madden and Call of Duty can die in a fire. I can sum up modern gaming in two words: franchising and bandwagons.

 

[Wardawg1001]

I've almost never had a good experience with online tech support. While phone support can be frustrating getting through the menus and all that shit, and sometimes the people on the phone are no better than the chat guys, but in general its a much less painful process than online chat support. I worked in a call center for 4 years, we had both phone and chat support. Our tier 2 support people would get transfers from the tier 1 chat people, including the transcripts from the tier 1 reps. Some of the most outrageous shit I ever saw came from those tier 1 chat reps, the vast majority of them are completely clueless about everything.

 

[Maximilian]

Well good to see OP got help in the end.

Still despise EA though, that will never change.

 

[Pia]

Well good to see OP got help in the end.

Still despise EA though, that will never change.

Never say never. Regardless of EA's history of low quality and user hostility, I'm perfectly willing to pay for their individual games if they are high quality (and not, for instance, bad ports of an uninspired sequel of a game that was dumbed down for console to begin with).

If I'm uncertain whether I'm going to be able to play the game I have paid for, I'm willing to pay cents. If there's no retarded DRM, I'm willing to pay actual money.

Mirror's Edge was the last good EA game I have played.

 

[waggy]

hmm i learned a lot from this. Don't worry about dates. just make a big fuss that you don't understand how they work. a Agent will come in and help.


wooo!

 

[Kev]

hmm i learned a lot from this. Don't worry about dates. just make a big fuss that you don't understand how they work. a Agent will come in and help.


wooo!

lol another dimwit who doesn't understand common sense

 

[coldmeat]

lol another dimwit who doesn't understand common sense

I still don't understand why you think you are entitled to it. Do you think they would have promotions like this at all if they had to give it to everyone who preordered the game, even if they didn't order in the time frame?

 

[Kev]

I still don't understand why you think you are entitled to it. Do you think they would have promotions like this at all if they had to give it to everyone who preordered the game, even if they didn't order in the time frame?

as I've already explained... yes. Amazon does it. I don't understand why this is such a difficult concept to comprehend.