EA hates their customers *UPDATE*

[OptimumSlinky]

EA support is worthless. I spent a week trying to get an Origin download copy of Crysis and Crysis Warhead (since I have both on disc from the Maximum Edition and figured I might as well integrate them into Origin with Crysis 2). Jumped through all these hoops to create like 3 different EA "classic" accounts because I kept getting different support people who told me different stuff. Now I have like 15 different EA accounts and still don't have either game in Origin where I wanted.

I just gave up. You would think you could just enter your game key and be granted a new digital download copy, but nooo.

 

[Kev]

Um, I'm pretty sure the promotion wasn't active until 2/14, which would mean you didn't qualify for the bonus.

Hah. If that is their policy, it's retarded. If I knew that, I would have canceled and then re-ordered.

Either way, EA is a complete clusterfuck and this is the last time I purchase anything from Origin. And if I do get any EA games they will be used versions.

 

[Golgatha]

Hah. If that is their policy, it's retarded. If I knew that, I would have canceled and then re-ordered.

Either way, EA is a complete clusterfuck and this is the last time I purchase anything from Origin. And if I do get any EA games they will be used versions.

Yet another reason to not support Origin. Steam may be DRM laden BS, but at least they provide some carrots along with the BS, and their customer support actually seems to care about helping their customers.

 

[festa_freak]

I'm never going to play after being very disappointed with ME2 (bugs galore for me, gamestopping and character erasing bugs) so I had no intention of pre-ordering ME3.

I say this because I didn't get my free dead space 2 game for pre-ordering BF3. EA is so full of crap it is amazing. The reason they gave me back then was that they ran out of copies of Dead space 2 to give to people.

HOW DO YOU RUN OUT OF A GAME IN DIGITAL FORM????

I'm going to need a really good reason to buy more stuff from EA. Bioware is easy to avoid now and the C&C series. It's good that EA has destroyed most of the game series I used to love, makes my decision easier.

 

[Kev]

well I emailed them and never heard back. Currently in round 2 of live chat. Will update with predictably inane conversation...

 

[Kev]

it's mind boggling how much time it takes to "retrieve your account in our database"

is their database literally powered by hamsters on a wheel?

 

[Kev]

Well, looks like I pre-ordered too soon. I guess I should have canceled my order and preordered again. Fuck me right? I've never dealt with a company with such contempt for their customers as EA. I'm done with them.

Monmi: Thanks for contacting EA Help! My name is Monmi how may I help you?
you: hi
Monmi: Hello.
you: i preordered mass effect 3, and was supposed to get a free copy of battlefield 3 with the preorder
you: but i haven't gotten anything yet
you: i placed the preorder before the offer was pulled on 2/17
Monmi: I can understand your concern. Please don't worry, I will try my best to help you out.
Monmi: Before we proceed, may I have your first and last name?
you: xxxxxxxxxxxxx
you: fyi the order # is xxxxxxxxx
Monmi: Thank you Kevin.
Monmi: Please give me some time to retrieve your account in our database.
Monmi: Thank you for waiting. I appreciate your patience.
Monmi: I apologize that you had to wait longer than expected. I appreciate your time and co-operation.
Monmi: Please follow the given link for the required details Kevin: http://help.ea.com/article/mass-effect-3-pre-order-promotion-for-battlefield-3
you: yes
you: it says "The promotion ended at 4:30pm PST Feb 16"
you: i ordered before that date
Monmi: Yes.
you: i never got an email though
Monmi: Its starts from 14 Feb and you ordered the game on 12 of the month.
you: are you really trying to say that i needed to cancel my preorder, and reorder it?
you: is EA really that insane?
Monmi: I am sorry for the inconvenience but it the criteria of the promotion that it includes only the order from 14 Feb to 16 Feb.

 

[Dankk]

Wow. So it literally only lasted three days.

EA aside, it was a fine bargain though, even I would've hopped on that if I liked Mass Effect at all. As much as it sucks that they ended the deal so early, I can kinda see why they pulled it.

 

[mindcycle]

What a joke. Sucks you had to go through all that hassle for nothing.

 

[shortylickens]

I no longer buy EA games. I used to research the hell out of DRM and any known issues before buying, and then after a while I just stopped entirely.

 

[RPD]

This is why you stop buying products from shit companies like EA. Wish the masses would learn.

 

[Dankk]

Nice title edit.

 

[stevty2889]

it's mind boggling how much time it takes to "retrieve your account in our database"

is their database literally powered by hamsters on a wheel?

More like a wheel driven by snails moving backwards.

 

[Barfo]

Nice title edit.

Sounds right to me.

 

[Stuka87]

This is why you stop buying products from shit companies like EA. Wish the masses would learn.

Why? Because they only offer free game deals for a few days at a time?

There are certainly things to dislike about EA, but disliking them because they don't offer free stuff for longer periods is kind of laughable.

 

[MegaWorks]

You should change the title to "EA takes advantage of their brainless idiot customers". :whiste:

 

[Kev]

You should change the title to "EA takes advantage of their brainless idiot customers". :whiste:

yeah I'm a brainless idiot, because I expected that a company would not force customers who previously ordered to have to cancel and reorder to get the same deal as latecoming customers.

Every time I've ever preordered something, and a deal later came up, I have always been given that deal without having to reorder. For example, Amazon offered a $10 discount to MW3 preorders about a month after I preordered. Amazon is a good company, so they automatically gave the discount to the existing preorders. EA is a shit company, so they do not.

In summary: take your condescending attitude and shove it up your gaping asshole.

 

[Kelvrick]

The promotion said 2/14 through 2/17 and you didn't order between those periods. Then you just assumed you would get it?

I hate EA, hate Origin, and almost got a tumor from reading your first online chat, but this is on you. You should have cancelled and reordered when the promotion applied.

This is all unless you got some sort of communication from them saying you'd get it.

 

[Maximilian]

yeah I'm a brainless idiot, because I expected that a company would not force customers who previously ordered to have to cancel and reorder to get the same deal as latecoming customers.

Every time I've ever preordered something, and a deal later came up, I have always been given that deal without having to reorder. For example, Amazon offered a $10 discount to MW3 preorders about a month after I preordered. Amazon is a good company, so they automatically gave the discount to the existing preorders. EA is a shit company, so they do not.

In summary: take your condescending attitude and shove it up your gaping asshole.

This x1000

Customers who pre ordered the game earlier should get the same deal as those who pre ordered it later, if not then they should at least be given the same deal if they ask for it. EA is garbage :thumbsdown:

 

[MagnusTheBrewer]

Ea doesn't hate their customers, they love their money and outsourced support!

 

[zinfamous]

Theory: Rajeev = ATOT member Terminator777, and he is mad at OP.

 

[Kev]

Theory: Rajeev = ATOT member Terminator777, and he is mad at OP.

hahaha.... EA STOMPS

 

[RPD]

Why? Because they only offer free game deals for a few days at a time?

There are certainly things to dislike about EA, but disliking them because they don't offer free stuff for longer periods is kind of laughable.

Yes, because that's the reason why.

 

[Lean L]

Hahaha. sry to laugh but that conversation is hilarious. He didn't give a fuck while you were getting upset lols.

on a serious note, yes the text based support sucks mighty cock. I've had a very polite agent assist me in getting my bf3 to work though when I requested to be called through origin.

It's kinda sad since I feel like that job may drain the life out of him eventually.

 

[J-Money]

The very few dealings I've had with EA customer support have been as good as any other company. I can't think of any company I've had "shit support" from where my issue wasn't resolved in like 5 minutes. That's with the likes of Blizzard, EA, Steam (Valve), NCSoft.

I bet it's more like this behind the scenes:

Customer: I have issue xxxxx
EA support: Ok one second while I retrieve your account
*During this time they cross-check your IP with a secret database to see how much EA hater threads you participated in. If none, you get option A, if lots, you get option B.
Option A - 3 minute wait:
EA support: Ok your issue should be resolved, anything else I can help you with?
Option B - 35 minute wait and a transfer to India:
EA support: Sorry asshole, go buy the game again