Ebay - Bing Cashback at 8 now...

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KDKPSJ

Diamond Member
Dec 13, 2002
3,288
58
91
Great. Microsoft just denied the 10% cashback for the TV I purchased on Nov 30, referring T&C not met, while they approved tiny purchase (HDMI cable) from the same seller. I even have a confirmation from ebay/MS in my ebay message, Paypal checkout page and ebay checkout page, which I already sent to them.
 

Terabyte

Diamond Member
Dec 19, 1999
3,876
0
71
Great. Microsoft just denied the 10% cashback for the TV I purchased on Nov 30, referring T&C not met, while they approved tiny purchase (HDMI cable) from the same seller. I even have a confirmation from ebay/MS in my ebay message, Paypal checkout page and ebay checkout page, which I already sent to them.

What was the specific reason? :hmm: Was it a "buy it now" deal (not an auction)?
 

KDKPSJ

Diamond Member
Dec 13, 2002
3,288
58
91
What was the specific reason? :hmm: Was it a "buy it now" deal (not an auction)?

Per last email from Microsoft:

"Thank you for working with us at Live Search cashback regarding your Ebay purchase claim. After further research we are unable to apply cashback savings for this Ebay purchase. In working with Ebay, we have determined that this purchase is not eligible for Live Search cashback savings.

Per the program terms, you will not earn cashback rewards on purchases where the store does not report the purchase to Microsoft. We have taken extra steps to confirm with Ebay that program terms have not been met. This entailed submitting your purchase information to Ebay for review which confirmed you will not earn cashback for this purchase."

So, not much reason provided. Yes, it was obviously Buy-It-Now, and again, I already received usual "You're eligible for eBay cashback" message in my eBay message as well as a payment/checkout page receipt showing cashback amount. I've provided all those proofs and they still denied.

It's funny that they approved mere $ 0.80 cashback for HDMI cable I purchased from the same seller on the same day (about 30 min apart) using the same eBay account, the same Paypal account, the same cashback % and the same Live account, but denied $ 78.90 cashback. Yeah, it's just 79 bucks, but I am very disappointed enough not to buy anything costs more than $ 100 using Bing cashback.

I now know the risk that they will just deny for no reason.
 
Last edited:

Radeon962

Senior member
Jan 1, 2005
591
7
81
Just bought 2 Dell U2410 from clearance store

Excuse the ignorance, but where is the Dell clearance store on eBay?

I have bought from the Dell outlet on the Dell site, but have not run across a Dell site on eBay.

Thanks, Bill
 

LurkingInNC

Senior member
Nov 2, 2001
517
1
81
everydae: did you email the eBay SELLER about their role in the transaction? wonder if something they did might be the source of the problem....
 

Tullphan

Diamond Member
Jul 27, 2001
3,507
5
81
This makes me a little skittish now about pulling the trigger on higher-priced items!
 

dfuze

Lifer
Feb 15, 2006
11,953
0
71
@everydae, I had a similar issue w/ MS but with buying my TV from bestbuy. They claimed there was no record of my using their link to get to the bestbuy site. Figuring I was totally out of luck as had been one of their previous responses to another purchase, I fired off a "polite" ranted email to them stating how upset I was that their service worked for other purchases but not for this. Lo and behold I get a reply from them a few hours later that they approved it and credited my account for the ~75 from the transaction.
 

Tullphan

Diamond Member
Jul 27, 2001
3,507
5
81
Looks like it's still at 8%.
I've got an item i'm interested in, but it's $400 & i'm a little paranoid to risk MS not paying.
 

melchoir

Senior member
Nov 3, 2002
761
1
0
Looks like it's still at 8%.
I've got an item i'm interested in, but it's $400 & i'm a little paranoid to risk MS not paying.

I went in for a $1299 item at 20% off. It's been about 3 weeks and it's still good as far as I can tell from bing.com
 

EpOxY

Senior member
Mar 11, 2000
242
0
0
Per last email from Microsoft:

"Thank you for working with us at Live Search cashback regarding your Ebay purchase claim. After further research we are unable to apply cashback savings for this Ebay purchase. In working with Ebay, we have determined that this purchase is not eligible for Live Search cashback savings.

Per the program terms, you will not earn cashback rewards on purchases where the store does not report the purchase to Microsoft. We have taken extra steps to confirm with Ebay that program terms have not been met. This entailed submitting your purchase information to Ebay for review which confirmed you will not earn cashback for this purchase."

So, not much reason provided. Yes, it was obviously Buy-It-Now, and again, I already received usual "You're eligible for eBay cashback" message in my eBay message as well as a payment/checkout page receipt showing cashback amount. I've provided all those proofs and they still denied.

It's funny that they approved mere $ 0.80 cashback for HDMI cable I purchased from the same seller on the same day (about 30 min apart) using the same eBay account, the same Paypal account, the same cashback % and the same Live account, but denied $ 78.90 cashback. Yeah, it's just 79 bucks, but I am very disappointed enough not to buy anything costs more than $ 100 using Bing cashback.

I now know the risk that they will just deny for no reason.

Did you make sure to close out of all your windows and click back through Bing.com? You can only use the discount once per "click." So if you just went back into e-bay without resetting it, that might be why it was never reported...
 

KDKPSJ

Diamond Member
Dec 13, 2002
3,288
58
91
Did you make sure to close out of all your windows and click back through Bing.com? You can only use the discount once per "click." So if you just went back into e-bay without resetting it, that might be why it was never reported...

Well, again, if I made a mistake, I shouldn't have even received the confirmation email or message. I have all the confirmation from Ebay, MS, Bing, Paypal, etc. It just doesn't show up on my Cashback account, and that's why the cashback is voided by MS/Bing.

I've dealt with Bing Cashback quite many times since its inception, even before that legendary 35% cashback, so I think I know what I should do. I already gave up on this one anyway, and very disappointed with their sucky attitude to fix the issue. Thanks anyway.
 

LurkingInNC

Senior member
Nov 2, 2001
517
1
81
Does anyone know if there's a way to find out the percentage cashback on a particular item before you buy it at stores that are listed as a range (e.g., 3-10&#37?
 

SunnyD

Belgian Waffler
Jan 2, 2001
32,674
145
106
www.neftastic.com
Does anyone know if there's a way to find out the percentage cashback on a particular item before you buy it at stores that are listed as a range (e.g., 3-10%)?
Search for the item itself in Bing, then click on the "cashback" link. If there's more than one vendor selling it, it will show you all of the vendors AND the exact cashback for that item. If there's only one vendor, the cashback % next to the link is what you'll get, and the link will take you directly to that vendor's store.
 

bmwme

Senior member
May 10, 2001
345
0
0
Search for the item itself in Bing, then click on the "cashback" link. If there's more than one vendor selling it, it will show you all of the vendors AND the exact cashback for that item. If there's only one vendor, the cashback % next to the link is what you'll get, and the link will take you directly to that vendor's store.

I've never had trouble with cashback when going through ebay, but I haven't had good luck going through the Bing.com website and being redirected to a vendor. I lost out on about 10 bucks several months ago. I emailed MS and they put me into their nightmare of a customer service department. Every few weeks they sent me the same cookie cutter email saying they were working on my problem. After 4 months I told them to shove it.

So now I just took another chance on this, good luck to me! I used Internet Explorer (instead of Foxfire), went to Bing.com, linked from there to Barnes & Noble and placed my order. I made sure not to have any stray IE windows open or go back and forth on the site. I just added the two items to my cart and checked out. It was a $300 order and at 10% CB I have $30 on the line here. Still nothing from MS about my pending CB! I better get this or I'm going to flip.
 
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