I did 52 separate sales transactions on Ebay in the last 3 months and finally have one that has gone wrong.
Sold a VW Promotional figure (got from buying a GTI in 2008) for $60 shipped. Buyer lives in an apartment. Sent Priority Mail with default $50 insurance. Cost me ~$11.50 to ship since it was over 2 lbs and it was double boxed inside a much larger box.
2 or 3 days after the package shows as delivered the buyer contacts me and says he never got it but that the tracking shows it was delivered in/on his mailbox. He says that's not possible as his mailbox is small and is in a bank of boxes. Told him to check with neighbors/mail carrier and his local PO. After a couple weeks of him sending updates and bugging his local PO he claims they've admitted the package was misdelivered. So they told him to file a claim - but he can't do that as he is the sender. So I filed a claim and it was of course immediately denied as it shows as delivered. So I appealed - citing the case number from the buyer's PO and that has now been denied as well with no reasoning.
I feel bad for the buyer as I doubt it's worth wasting all this time over $60, so I don't think he is scamming me. He's looking for his money back but then I'm SOL (no item, out fees/shipping) and I've done nothing wrong. So not sure what to do here. I'll probably get a negative no matter what I do.
Sold a VW Promotional figure (got from buying a GTI in 2008) for $60 shipped. Buyer lives in an apartment. Sent Priority Mail with default $50 insurance. Cost me ~$11.50 to ship since it was over 2 lbs and it was double boxed inside a much larger box.
2 or 3 days after the package shows as delivered the buyer contacts me and says he never got it but that the tracking shows it was delivered in/on his mailbox. He says that's not possible as his mailbox is small and is in a bank of boxes. Told him to check with neighbors/mail carrier and his local PO. After a couple weeks of him sending updates and bugging his local PO he claims they've admitted the package was misdelivered. So they told him to file a claim - but he can't do that as he is the sender. So I filed a claim and it was of course immediately denied as it shows as delivered. So I appealed - citing the case number from the buyer's PO and that has now been denied as well with no reasoning.
I feel bad for the buyer as I doubt it's worth wasting all this time over $60, so I don't think he is scamming me. He's looking for his money back but then I'm SOL (no item, out fees/shipping) and I've done nothing wrong. So not sure what to do here. I'll probably get a negative no matter what I do.