ebay help

[thecrecarc]

okay. the buyer bought a used item. i made sure it was working. i pakaged it and shippied it. now he says it doesn't work. he did not puchase shipping insureance even tho i offered it. so... what should i do

this is not a parody thread

 

[Yossarian]

find out what he means by "doesn't work". was there shipping damage?

 

[jlee]

How long ago did he purchase it?

 

[fs5]

I like how people are putting this is not a parody thread
LOLZzzzzzSkates

 

[TheNinja]

It seems a lot like this thread - but seriously I'm not sure what to do.

 

[HardcoreRobot]

how about some DETAILS

 

[iwearnosox]

link to auction please.

 

[thecrecarc]

Originally posted by: TheNinja
It seems a lot like this thread - but seriously I'm not sure what to do.

thats where i got the idea for this tread. and since its so alike i wrote this is not a parody thread just incase.

 

[ReiAyanami]

i pakaged it and shippied it.

e-mail back to the guy saying the above

he did not puchase shipping insureance

i also would not buy insureance. something just doesn't sound right about it.

 

[RaDragon]

If he wants to return it, tell him you'll refund the money (sans Shipping cost) and be on your way.

 

[thecrecarc]

awww crap. i told hin to test the item again and try to reformatt it and he filed against me in paypal.

 

[TheNinja]

Originally posted by: thecrecarc
awww crap. i told hin to test the item again and try to reformatt it and he filed against me in paypal.

that was stupid of him. now he doesn't have a chance at a refund b/c you have proof that you sent the item (at least I hope you do) and you also show that no insurance was purchased by him. he just screwed himself.

 

[thecrecarc]

i hope.... he filed a not as desscribed complaint

 

[KarenMarie]

If he did not have insurance, then here is what I would suggest that you do, if you are sure you shipped it in working condition.

Tell the buyer that since he did not get insurance, you are not forced to give him a refund, but in the interest of good business practices, you would be willing to refund his money under the following conditions:

1) he pays to ship to you.

2) he does not get refunded any shipping and handling fees... fees including ebay listing fees, final value fees and PayPal fees will be deducted from his refund.

3) once he ships the item back to you.. at his expense... upon reciept of said item, you will refund the balance of his money with the deductions stated in 1 & 2.

 

[Yossarian]

I think many people have no idea how insurance works.

 

[jlee]

Originally posted by: Yossarian
I think many people have no idea how insurance works.

:thumbsup: If it isn't physically damaged, I don't think it would've helped..

 

[rudeguy]

Originally posted by: thecrecarc
i hope.... he filed a not as desscribed complaint

then its over. He says he received it. Can you link us to the auction?

 

[rudeguy]

Originally posted by: Yossarian
I think many people have no idea how insurance works.

And I think that many people have no idea that if you actually file a claim and go through all the hassle they always pay. I made over $400 profit off of UPS's insurance.

 

[Yossarian]

Originally posted by: GoodDad

Originally posted by: Yossarian
I think many people have no idea how insurance works.

And I think that many people have no idea that if you actually file a claim and go through all the hassle they always pay. I made over $400 profit off of UPS's insurance.

do they pay when there is no evidence of shipping damage?

 

[rudeguy]

Originally posted by: Yossarian

Originally posted by: GoodDad

Originally posted by: Yossarian
I think many people have no idea how insurance works.

And I think that many people have no idea that if you actually file a claim and go through all the hassle they always pay. I made over $400 profit off of UPS's insurance.

do they pay when there is no evidence of shipping damage?

actually...yes