eBay problem

TheGizmo

Diamond Member
Dec 31, 2000
3,627
0
71
I bought a projector on ebay and got it today but it is broken, what should I do? I payed by paypal (used a credit card). I contacted the seller but they have not responded to me yet.. and also put a dispute in with paypal.

Should I send this projector back now? is there anything else I need to do?
 

Q

Lifer
Jul 21, 2005
12,042
4
81
Seemed like you did all you could do....now just wait.
 

mattocs

Platinum Member
Jan 25, 2005
2,246
0
0
Did you buy shipping insurance? You might have to file a claim with the shipper. Good luck.
 

jiffer

Senior member
Sep 14, 2007
375
54
91
PayPal has a Buyer Protection Policy, but I've never had to use it, so I don't know how well it works for items that are "significantly not as described". I assume you will have to return the item to the seller to get a refund. PayPal does have more of a personal touch in these cases than you might expect (the people who work on your case will actually talk to you), so be nice when you leave messages to the seller and have your evidence ready (photos, Delivery Confirmation number, etc.).

Your credit card company might also have a purchase protection plan, but only if it's part of their service agreement.

Keep in mind that most sellers on eBay are not professional retailers (they do other things with their time), so don't expect an immediate response to your messages. Three business days is pretty standard on eBay, and I think disputes allow about seven days for the other party to respond.

I suggest that you wait until you hear from the seller before you return the projector.

You didn't say the projector was damaged in shipping (based on your phrasing, I assume it wasn't), but I would like to clear up a misconception that a lot of people seem to have. The buyer cannot file an insurance claim if an item is damaged during shipping. Only the person who gave money to the shipping company (i.e., the seller) can do that. The shipping company won't even talk to the buyer since their business is strictly with the seller. The seller is their customer, not the buyer. If the seller does not file a claim, then the shipping company will not give any money to anyone. Normally, the buyer has to send the damaged item to the shipping company, they inspect it, and if they approve the claim, they send the money to the seller, who should then reimburse you. If the seller won't even talk to you, then you will have to rely on PayPal or your credit card company to deal with the problem.

By the way, I would like to reiterate that you need to allow some time for the seller to respond. You say you received the projector today and you opened a PayPal Dispute the very same day. Speaking as a reputable eBay seller who has to deal with problems on rare occasions, I have to say that I would be a little pissed if a buyer couldn't wait for an answer for more than one day before opening a PayPal Dispute. A Dispute should only be used as a last resort if you don't get satisfactory results in, say, about a week. If you're dealing with a good seller who sells stuff on eBay part time, you are making it harder for him or her to help you. PayPal Disputes are a big annoyance when a seller wants to help a buyer, and in some cases they probably aren't necessary at all.
 

TridenT

Lifer
Sep 4, 2006
16,800
45
91
You are probably not going to get a fixed projector by the end of it all...
 

Jmman

Diamond Member
Dec 17, 1999
5,302
0
76
Unfortunately, I made two purchases last week on Ebay and both of them were screwed up. I bought a mirror for an old car I am trying to sell, and the mirror not only was for the wrong year car, the glass part had fallen off because it wasn't attached properly. The seller had a policy of no returns, and once I sent pictures proving that it was the wrong mirror, he stopped responding. I then filed a claim with Paypal. Supposedly the seller had until the 5th of August to respond, but for some reason Paypal ruled in my favor this last weekend and refunded all of my money, including shipping charges. The funny thing is that I have the mirror sitting here in front of me right now. They didn't even ask me to send it back!For once Paypal actually acted fast and did the right thing..........


And by the way, I am not trying to rip of the seller and if he gets me a prepaid label I will happily send it back to him. I just don't feel like doing it on my own dime......
 

TheGizmo

Diamond Member
Dec 31, 2000
3,627
0
71
thanks for all the tips especially you jiffer

i ended up sending the projector back to the guy and escalated the paypal dispute to a claim (after the seller threatened to sue me and file police reports.. wtf would they sue me for anyway).. anyhow i sent it back and they received it and claim its now in 12 pieces. i faxed paypal my insurance and delivery confirmation slip so they are now working on that.. sux tho b/c now i have no projector and no money for a new one. hopefully paypal will work it out for me.
 
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