Long story short.
I won an item on Ebay.
The seller sent me a different item in horrible condition (completely obvious).
I contacted him immediately, explained the situation and asked for a refund plus return shipping.
He denied that it was different and would do nothing.
I submitted several photos of item received along with his photos as undeniable proof.
Still in denial, said he couldn't tell them apart.
At this point I realized I was dealing with a crook.
Through a little detective work I found where he got the photos and description. He took them from a listing on another auction site that had ended.
I emailed him what I found and accused him of being either completely ignorant or a poor attempt to commit fraud.
He is still in denial and claimed he didn't steal the photo's or description and did nothing wrong. He offered no other explanation. But now he is offering a complete refund without return shipping costs. He wants it back before I get a refund and wants me to pay return shipping.
Under normal circumstances a seller needs the item back before the buyer receives a refund but in this case I would be a fool to trust this guy.
What is the best way to handle this, since I think I am dealing with someone who is either off their rocker or a criminal or both? Why should I be out any money?
I won an item on Ebay.
The seller sent me a different item in horrible condition (completely obvious).
I contacted him immediately, explained the situation and asked for a refund plus return shipping.
He denied that it was different and would do nothing.
I submitted several photos of item received along with his photos as undeniable proof.
Still in denial, said he couldn't tell them apart.
At this point I realized I was dealing with a crook.
Through a little detective work I found where he got the photos and description. He took them from a listing on another auction site that had ended.
I emailed him what I found and accused him of being either completely ignorant or a poor attempt to commit fraud.
He is still in denial and claimed he didn't steal the photo's or description and did nothing wrong. He offered no other explanation. But now he is offering a complete refund without return shipping costs. He wants it back before I get a refund and wants me to pay return shipping.
Under normal circumstances a seller needs the item back before the buyer receives a refund but in this case I would be a fool to trust this guy.
What is the best way to handle this, since I think I am dealing with someone who is either off their rocker or a criminal or both? Why should I be out any money?