Eggcelent Customer Service

[mzinz165]

NewEgg seems like it isn't always as cheap as it used to be, but their customer service still rocks.

I ordered a new video card 2 days ago, which is currently en route:
http://www.newegg.com/Product/...=EVGA%20384-P3-N966-TR

I looked today and noticed that it is now shipping with a free 2GB flash drive, so that was a little disappointing.

I then logged into NewEgg and opened a live chat session and asked the CSR if there was any way I could cancel and recreate my order to get in on the flash drive deal. Within about 2 minutes the CSR replied that they will be shipping a free flash drive separately - no need to hassle with my existing order. I should have it by Monday.

Not bad.

 

[Vehemence]

These threads are always countered with the common "NewEgg sucks ass" threads, who do I believe?!

 

[OCGuy]

Yep. As long as they keep this level of service up, they will always get my business. As soon as they get too big for themselves, and some low-level executive decides that sending out a flash card is too much of an expense....ill move on.

 

[Walking in Circles]

they're supposed to be opening in canada soon

 

[captains]

i just dont like when they would have the "deal of the day" or what not and then find out its cheaper 3 days later when not part of the "deal of the day"

 

[darkswordsman17]

Well, on Sunday I ordered a mouse from them. So far, still has not gone past the submit stage. Not sure what is going on. The product is listed as in stock, I paid with matching addresses, so there shouldn't be any holdups there.

 

[nerp]

You could just start a chat session and state you feel just kinda blah, depressed, and they'd give you a $10 credit. It's that insane.