Originally posted by: paulney
Emailed ING asking if they are planning to bump up the rate, and got a canned response back.
Well, looks like it's goodbye ING and hello ED.
I emailed them asking as well. Got about the same canned response.
Here I come ED, Sent in the forms about 8 business days ago and waiting for them to open it so I can move some cash.
ING DIRECT does not base rates on one competitor, we base them on overall market conditions as
well as on our competition.
Even though another bank may currently offer a higher rate, we feel that we offer the better
deal for several key reasons.
ING DIRECT has consistently paid one of the nation's highest yield with no fees and no minimums
for more than 4 years. We have a low cost business model that allows us to continue to offer
these high rates over the long term.
ING DIRECT's privacy policy exceeds government standards. We have an opt-in policy, which means
that we do not share private Customer information with affiliates and other third parties
without express permission from our Customers. Other banks may share this type of Customer
information automatically, unless the Customer tells them not to.
ING DIRECT has Sales Associates who are thoroughly trained on all of ING DIRECT's products
answering the phone. Our Customers can always speak to a "person". ING DIRECT Sales Associates
strive to answer the phone in 20 seconds or less to provide an excellent Customer experience.
If you are simply looking for a higher rate, keep in mind that we also offer CDs which earn as
high as 4.80% APY depending on the term that you select.
If you have any more questions, give us a call 1-800-ING-DIRECT.
Thanks for your interest in ING DIRECT,
Brian
**Keep in mind ING DIRECT also offers competitive loan products including the Orange Mortgage
and Orange Home Equity Line. For more info, visit
http://home.ingdirect.com/products/products.html.