EMS Computing Free Shipping TODAY ONLY

[Gaard]

yellowperil - Thanks for taking the time to go there. From what you saw and learned I'm inclined to be a little more patient. It's also reassuring that you personally knew one of the employees and have a positive opinion of him. Do you know/did you find out where their new office will be located?

 

[ave]

Just bought Abit KR7A from computer geeks. Now I hope the SX830 I ordered from EMS can arrive at the same time with it next week!

 

[pitupepito2000]

here below I quoted winky who says that ordered a case and he got a tracking number already. How did you get it winky? Was it the regular ground shipping or the 2 day Fedex shipping that you chose? You are lucky!

Originally posted by: Winky
EMS sent me the UPS tracking number for my SX630 ordered on 7/30/02.

 

[pitupepito2000]

Thank you yellowperil. I am know a little bit more rested and the fac that you knew somebody there makes it a lot of an easier wait for my packages that I ordered to arrive.

 

[JoeS]

Thank you yellowperil for taking your time to go to EMS.
The wait for my SX830 will not seem as long.

 

[Vinny N]

yay yellowperil thanks for stopping by EMS. I just hope I get my case before I have to go back for my fall semester

Now if we could just figure out why Winky's order was pretty much randomly shipped (since many orders placed before and after Winky's did not ship yet as far as we know)...

 

[T2T III]

yellowperil, you've done a great deed to the members of this forum by paying EMS Computing a personal visit to find out what was going on. Good job!!

I didn't order anything from the company, but have been reading this tread off and on - actually, I did have a very sour taste in my mouth because of the way they have been operating for the past few weeks. I can't believe any company would undertake a major move and a Web-site redesign during the same period of time. One would think that they would have moved half of their customer support group to the new location and gotten them up and running before moving the second half. I guess I'm more of a strategy person and can't even imagine doing something in such a f*d up manner.

However, I do hope that all of you who have ordered stuff from them receive your merchandise soon.

 

[jkresh]

I doubt winkys order was randomly shipped, based on reading resellerratings, it is likely that Winky randomly got an email and most if not all of our equipment actually shipped. Their are more then a few people who said they got their items the same day that they received the email saying they were shipped, and since we have noticed changes in the stock of their items, it is quite likely that they just aren?t updating the website to show whose equipment has shipped and as such the emails aren?t being sent out (maybe due to the redesign of the website or the move I don?t know).

 

[k900]

do any of you that haven't received emails get a tracking number when you try to track it by logging into ems's web site?

 

[JoeS]

No Tracking# on EMS site
No e-mail
No positive response from UPS when using EMS order# as a reference#
No SX830 case
But as I said in earlier posts, I will wait a few more days to see if EMS gets things sorted out after their move

 

[AlexKN1]

Rudy Shrier (More Info)
12108 Darwin Dr, Orlando, FL 32826
(407) 282 - 2593 map
driving directions
add to My Directory
update or remove

Rudy Shrier (More Info)
10131 Seagrape Way, West Palm Beach, FL 33418
(561) 627 - 1494


Its one of these people.

the person is Customer Service Manager at that company.

This is the only way to contact personally see whats going on

 

[007]

I am betting that the majority of us will eventually get backorder notices, or some other way of them trying to get out of fullfilling the free shipping orders on heavy items. I think they were just using our credit cards to raise money. Also it was at the end of the month, which seems like more than just a coincidence.

 

[far]

I ordered the z560 speakers on friday (7/26) and got the ups tracking number e-mailed to me on wednesday (7/31) around 10:30am even though it had shipped on tuesday. The tracking number was kind of useless though because ups delivered the package to my front door at 11:40am on wednesday. Here's the tracking info:

Jul 31, 2002 11:40 A.M. SAN DIEGO-SURF, CA US DELIVERY
8:49 A.M. SAN DIEGO, CA US LOCATION SCAN
4:51 A.M. SAN DIEGO, CA US ARRIVAL
2:49 A.M. ONTARIO HUB, CA US DEPARTURE SCAN
Jul 30, 2002 9:08 P.M. ONTARIO HUB, CA US LOCATION SCAN
3:07 A.M. BILLING INFORMATION RECEIVED

 

[pitupepito2000]

Is there a way that you can go to UPS website and find out if there's somthing for us waiting to be delivered. Just thought that maybe our items got shipped already and we just haven't received emails with the tracking numbers.

By the way I checked the EMS Computing's website and their prices are way up than they were last weekend and they are not offering free shipping anymore!

 

[churchdoesmatter]

Dear Valued Customer,

We have received your recent order; however, we will be unable to ship
your
product(s) in a timely manner. As a result, we have cancelled your
order.
In the unlikely event your credit card was charged, a full refund will
be
posted to your account within 3-5 business days. We sincerely
apologize
for any inconvienience this may have caused you, and hope we may be
able to
better serve you in the futue.

EMS Computing.com
Email: customer@emscomputing.com
Web: http://www.emscomputing.com



i am saddened

 

[imerrn]

same here cancelled your order

 

[AlexKN1]

What happens if you get to talk to them and not approve this cancelation?

 

[gtcrispy]

Damn them. Cancelling orders.

 

[007]

I got the cancellation also, now how many weeks/months/years until we get our credit cards refunded. Companies like this deserve class action lawsuits against them!

 

[ave]

I received the same email too!

Kick them! I will never buy stuff from them...

 

[rollergatr]

I would also like to validate yellowperil's comments. I too know one of the employees @ EMS, and I asked him about the situation. I did not order anything from them, but I was concerned after reading many of the posts on this thread. I got confirmation from him that they are going to honor all orders. They are moving to a much bigger building and are experiencing some downtime because of the move. On top of moving, their e-mail server took a dump (hence nobody getting a confirmation e-mail). They are working rapidly to get moved to their new location and get up and running as soon as possible. They are supposed to begin processing the orders in the queue tomorrow (Monday). In the near future, they are going to be redoing the site and their policies (hopefully for the better). I asked my friend why they were weren't telling their customers the truth...and his response was "They (EMS managers) told us not to. They try to keep the customer in the dark." I don't know about you, but I think that policy is the worst business practice ever. Oh well, good luck to all of those who have ordered. I will keep you posted if I learn anything further.

 

[xenolith]

The funny thing about the (form) cancellation email is that they said, "In the unlikely event your credit card was charged, a full refund will be posted to your account within 3-5 business days." Buy the posts I've read and my own experience, I think they meant "likely", or is this just another lie from them to keep us in the dark so we aren't diligent about checking our cc accounts? What a mess.

 

[render]

I placed an order on 7/27 and they charged it same day. Now they canceled the orders, WTF

If I don't see the credit in a week, I will call the credit card company.

 

[UDMA69]

Letter sent to EMS Computing concerning my order. I also contacted the BBB and I hope you do the same.

Hi-

I've gone ahead and contacted the BBB in your area to investigate your FALSE business practices.

The following complaint was submitted on 8/4/2002 6:02:35 PM:

CUSTOMER INFORMATION:

Mr. Bryan
[removed for post]

COMPANY OR ORGANIZATION INFORMATION:

EMS Computing Inc
3600 NW 43rd St Bldg A-2
Gainesville, FL United States 32606
(352)374-8400
emscomputing.com

COMPLAINT INFORMATION:

Complaint #: 757806
Complaint Type: General Complaint (not a car maker)
Date Received: 8/4/2002
Primary Complaint Classification: Selling Practices
Secondary Complaint Classification: Delivery Issues
Complaint:
Hi-

I purchased a Samsung monitor from this company during one of their "one day only free shipping" events they held. The purchase I made was online and after finding that this monitor was about $50.00 less than that of most other e-commerce sites I purchased the monitor. By 7/31/2002 I had not received an order confirmation so I sent a letter and received back:

Dear Customer
You should have tracking information within the next business day.
Thank you for your patience

Leyna Seredinsky
EMS Computing, Inc
Customer Service Team
Phone: 352-374-8400
Email: customer@emscomputing.com

Today (8/4/2002) as of noon I hadn't heard from EMS nor had I received a shipping confirmation but I have been CHARGED for the monitor. Their policy says that they will NOT charge my account untill they have shipped the product. At 2:35 today I received the following e-mail from the company:

Dear Valued Customer,

We have received your recent order; however, we will be unable to ship your product(s) in a timely manner. As a result, we have cancelled your order. In the unlikely event your credit card was charged, a full refund will be posted to your account within 3-5 business days. We sincerely apologize for any inconvienience this may have caused you, and hope we may be able to better serve you in the futue.

EMS Computing.com

If you check their reseller ratings their rating has gone through the floor.

http://www.resellerratings.com/seller_info.pl?seller_id=1892
http://www.bizrate.com/ratings_guide/cust_reviews__mid--18110.html
http://forums.anandtech.com/messageview.cfm?catid=40&threadid=838559&STARTPAGE=1
http://forums.anandtech.com/messageview.cfm?catid=40&threadid=838826&STARTPAGE=1

Please do something about these guys before they take more people's money!

Thanks a lot!!!!
-Bryan
Desired Settlement: Refund
Settlement Explanation:
I'd personally like to have my order honored but if this company is going to give me a refund I'd also like to receive an apology from the company over the phone.
Customer Service Rep: Mrs. Leyna Seredinsky
Product or Service: SAMSUNG SYNCMASTER 955DF 19IN COLOR MONITOR
Model Number: 955DF
Account Number:
Order Number: 020728-948224
Salesperson:
Payment Made: Yes
Purchase Price: 186
Disputed Amount: 186
Payment Method: Credit Card
Purchase Date: 7/28/2002
Problem Date: 7/31/2002
Complaint Dates: 7/31/2002, 7/4/2002


The bureau that will handle your complaint is:

BBB of Northeast Florida
7820 Arlington Expressway, #147
Jacksonville, FL 32211
Phone: (904)721-2288
Fax: (904)721-7373
Email: complaints@bbbnefla.org
WWW: http://www.bbbnefla.org

 

[Gaard]

Two e-mails sent to EMS:

EMS Computing,
I ordered an Antec 1035b case on Friday night (7/27)...the (first)day of
your sale and received an order confirmation e-mail that night. You also
charged my credit card immediately after I submitted my order. Now, more
than a week later, you tell me my order has been cancelled due to your
inability to ship my order. You have pretty much guaranteed yourself tons of
negative publicity in the form of disgruntled customers posting on the many
tech boards, a bombardment of negative reviews on the many resellerratings
type sites, and more importantly, word of mouth...all three of which have
already begun.

My order # is 020727-XXXXXX

ANTEC CHAS ATX FS 350W P/S 4 5.25 6 3.5 BLK SX1035B 1 $73.00 $73.00

----------------------------------------------------------------------------
----

Total before tax and shipping $73.00
Tax $0.00
Shipping ( UPS Ground ) $0.00

----------------------------------------------------------------------------
----

Order Total $73.00

I expect to see either my case or my refund by the end of next week.

Sincerely,
Mike

***********************************************************************

So you basically had a fire sale just before you moved your shop. You
charged 100's of credit cards, got all kinds of money to help with your
move, and then cancelled all orders. You basically 'borrowed' tens of
thousands of dollars from everybody...interest free. Do I smell a class
action?


**********************************************************************


Yes, I'm pretty pissed. :|