[engadget] Origin PC drops AMD graphics options due to feedback, support woes

Page 10 - Seeking answers? Join the AnandTech community: where nearly half-a-million members share solutions and discuss the latest tech.

SolMiester

Diamond Member
Dec 19, 2004
5,331
17
76
very odd they say this right when amd is releasing their card.

so obvious that something is fishy.

I think origin CEO has small man syndrome. amd has limited quantities of Hawaii and didn't send any to origin. all other OEM probably got a shipment or notification of expected stock. and rather than look silly without any Hawaii cards, he just comes out and says "we don't want you" to save face. nobody questions why origin has no Hawaii cards.




Posted from Anandtech.com App for Android

Limited qualities?...nah!...pre-order BF4 limited edition yes, but not of the generic chip..
 

Peter Nixeus

Senior member
Aug 27, 2012
365
1
81
www.nixeus.com
Jon Bach, president and founder of Seattle’s Puget Systems, provided a cornucopia of reliability data culled from testing of 5698 units. Here’s what he had to say via email:

”It is hard to quantify customer experience, but one thing I can quantify is reliability. How many have failed? Here’s a report from the last 3 years.
  • Nvidia: 5.36% total failures (in our testing + in the field)
  • AMD: 8.89% total failures (in our testing + in the field)
But more important than failure rate is how many failed in our customer hands? We do a lot of testing here to weed out as many bad cards as possible in our build process. Here’s how many have failed in the field over the last 3 years:
  • Nvidia: 2.42% failures in the field
  • AMD: 3.23% failures in the field
Here’s that same info, over the last 1 year only:
  • Nvidia: 4.95% total failures (in our testing + in the field)
  • AMD: 7.79% total failures (in our testing + in the field)
  • Nvidia: 1.02% failures in the field
  • AMD: 3.25% failures in the field
So yes, AMD does have a higher failure rate, but nothing that puts up such a big red flag that I would want to drop their product.”

Most manufacturer/brand's thresh hold point is 5% or maximum allowed... anything more is not good and may hurt the profits of the re-seller, system builder, and the manufacturer/brand. In fact some re-sellers require stock rotation if there is more than a 5% RMA rate related to the shipment/inventory.
 

amenx

Diamond Member
Dec 17, 2004
4,007
2,277
136
That data is worthless, if we are discussing current markets.
It varies each year. He simply cherry picked the worst for Nvidia.

April 2011 - http://www.behardware.com/art/imprimer/831/

- Radeon HD 5770: 2.0%
- Radeon HD 5830: 2.5%
- Radeon HD 5850: 5.5%
- Radeon HD 5870: 5.0%
- Radeon HD 5970: 10.9%
- GeForce GTS 250: 1.6%
- GeForce GTX 460: 2.4%
- GeForce GTX 465: 3.4%
- GeForce GTX 470: 4.7%
- GeForce GTX 480: 3.0%

Oct. 2011 - http://www.behardware.com/art/imprimer/843/

- Radeon HD 6850: 1.4%
- Radeon HD 6870: 2.4%
- Radeon HD 6950: 4.0%
- Radeon HD 6970: 4.7%
- GeForce GTX 460: 2.2%
- GeForce GTX 560 Ti: 1.3%
- GeForce GTX 570: 2.5%
- GeForce GTX 580: 1.7%

May 2012 - http://www.behardware.com/art/imprimer/862/

- Radeon HD 6870: 2.00% (as against 2.4%)
- Radeon HD 6950: 4.08% (as against 4.0%)
- Radeon HD 6970: 5.85% (as against 4.7%)
- GeForce GTX 560 Ti: 3.77% (as against 1.3%)
- GeForce GTX 570: 2.49% (as against 2.5%)
- GeForce GTX 580: 5.68% (as against 1.7%)

Oct. 2012 - http://www.behardware.com/articles/881-5/components-returns-rates-7.html


- Radeon HD 6870: 2.89% (against 2.00%)
- Radeon HD 6950: 2.04% (against 4.08%)
- Radeon HD 6970: 4.03% (against 5.85%)
- Radeon HD 7950: 4.44% (N/A)
- Radeon HD 7970: 5.56% (N/A)
- GeForce GTX 560 Ti: 1.87% (against 3.77%)
- GeForce GTX 570: 2.58% (against 2.49%)
- GeForce GTX 580: 7.56% (against 5.68%) > most of these were due to one AIB partner, Gainward.
 
Last edited:
Aug 11, 2008
10,451
642
126
In other words, your mind is made up and no amount of following up with all parties will change that.
Awesome there.

Yes, this is the mindset of several posters. First they say it must be true, because the initial statement was not a strictly worded denial. Then when somebody does directly deny it, they say, well he must be lying.
 

SiliconWars

Platinum Member
Dec 29, 2012
2,346
0
0
I didn't cherry pick anything I just found a link from a while back and had no idea behardware was doing this regularly.

From your links however I see that both sides graphics cards are nowhere near the top of the hardware failure list. As an ex-OEM I know that memory, mobo's, PSU's and hard drives are far worse and this is also shown in your links.

So yeah, I guess we should be asking to see his failure rates and why AMD was singled out for special attention.
 

SolMiester

Diamond Member
Dec 19, 2004
5,331
17
76
I dont think he said it was just hardware failure...these guys build mGPU systems as already said.
Crossfire is currently (7xxx series) inferior to SLI. If they get customer calling all the time over stability, MS etc, its little wonder they dropped AMD.
 

krumme

Diamond Member
Oct 9, 2009
5,956
1,595
136
I didn't cherry pick anything I just found a link from a while back and had no idea behardware was doing this regularly.

From your links however I see that both sides graphics cards are nowhere near the top of the hardware failure list. As an ex-OEM I know that memory, mobo's, PSU's and hard drives are far worse and this is also shown in your links.

So yeah, I guess we should be asking to see his failure rates and why AMD was singled out for special attention.

Utterly uninteresting. We are talking a total of perhaps 5000 units.

What would be interesting is a list of all those who reciewed the pr message. And at the same time numbers for amd gpu used one year prior.

And btw. A phone list of Bryan calls from nv.

Or perhaps some secretly recorded phonecalls from him.

Wouldnt that be nice? Lol
 

wand3r3r

Diamond Member
May 16, 2008
3,180
0
0
They keep changing it. Now pcworld quotes them as.
"The decision to take AMD GPU’s off the web was made based on support. More Specifically, support from AMD to Origin, and Origin to our customers.

They go on to complain about Hawaii.
 

blackened23

Diamond Member
Jul 26, 2011
8,548
2
0
Utterly uninteresting. We are talking a total of perhaps 5000 units.

Yet you keep talking about it? Heck, I would love to sell 5000 units of a product for 125% profit margin above BOM. Origin is rolling in the money right now, their margins are insane. Again, Origin is not Dell and they do not pretend to be such. Nobody knows what really happened but seeing as Origin targets extreme enthusiasts with their product line, it could be entirely true that they just wanted to go NV by their own prerogative and with no influence. Maybe NV influenced, but nobody would ever fess up to it. This happens all of the time in business, who cares?

Origin sells multi GPU systems oriented at surround. You know that AMD is behind is this area, yeah? Maybe if AMD fixed their software (specifically eyefinity CF) nobody would play the pity card for AMD in situations like this. Consumers want products that just work. In the case of eyefinity CF, that clearly just isn't the situation.
 
Last edited:

Rvenger

Elite Member <br> Super Moderator <br> Video Cards
Apr 6, 2004
6,283
5
81
Maybe AMD will release a statement stating their side of the issue with Origin PC.
 

NTMBK

Lifer
Nov 14, 2011
10,269
5,134
136
So the guy is pissed that AMD didn't ship R9 preview hardware to his tiny little company, and as a result throws a public hissy fit? Nice one.
 

NTMBK

Lifer
Nov 14, 2011
10,269
5,134
136
Where did you get that?

From the PCWorld update:

"The decision to take AMD GPU&#8217;s off the web was made based on support. More Specifically, support from AMD to Origin, and Origin to our customers.

Take their last chipset announcement for example. It was another hardware representative that informed us of the new Hawaii chipset. AMD never told us anything about it, nor shared a road map outlining its future integration. When we did get with our AMD representative, we were told that there was a new chipset launching, and we could watch the event live and get answers to our questions.

We also asked for samples to start our research and development process, something that is standard in the industry for bleeding edge integrators, and we were met with resistance there... When they did agree to send samples it was for [two] R9 270&#8217;s, rather than the R9 280's or 290's that we would be more likely to offer...

Moreover, this wasn&#8217;t the first time AMD had done something like this to us. Support from AMD to Origin hasn&#8217;t been where it should be or up to par like we get from other vendors. In my opinion it's due to our size. We don&#8217;t move enough AMD product for them to worry about us. You would think they would work with us to help grow the Origin-AMD business relationship."

http://www.pcworld.com/article/2052...ion-to-so-publicly-dump-amd-video-cards-.html

He felt unloved by AMD, so he threw his toys out of the pram.

EDIT: Also, lol at him referring to his company as "bleeding edge integrators". Your job is to slap together components in a box, and make sure you put in enough fans.
 
Last edited:

PowerYoga

Diamond Member
Nov 6, 2001
4,603
0
0
I thought it was the EA steam clone application, but then saw that it was a PC builder. Then I said: "who?"

irrelevant news is irrelevant.
 

thilanliyan

Lifer
Jun 21, 2005
11,912
2,130
126
EDIT: Also, lol at him referring to his company as "bleeding edge integrators". Your job is to slap together components in a box, and make sure you put in enough fans.

Lol, that's exactly what I thought...but hey, if it makes him money, why not!
 

SolMiester

Diamond Member
Dec 19, 2004
5,331
17
76
EDIT: Also, lol at him referring to his company as "bleeding edge integrators". Your job is to slap together components in a box, and make sure you put in enough fans.

Actually, I would of thought slapping components together was OEM builds, not WC, OC surround systems with multiple GPUs...but yeah whatever.
 

sushiwarrior

Senior member
Mar 17, 2010
738
0
71
Wow, that is about as childish and sad of a response from Origin that I could ever dream of. "They don't treat us like big boys because we sell 3 handfuls of rigs per year! They should give us thousands of dollars worth of pre-release cards!" Lord knows the two cards they send would cover half of their sales
 

blackened23

Diamond Member
Jul 26, 2011
8,548
2
0
Well, apparently NV sends them pre-release hardware? They're just selling the stuff though. No big deal. I mean, who needs custom water blocks for water cooled hardware and such. Water blocks for water cooling are overrated anyway, right? Not to mention validation for pre-overclocked systems which Origin also sells. AMD can't be bothered to actually help the OEMs that, you know, sell their hardware.

AMD doesn't care about those missed sales, though, clearly that's why nobody is making a fuss about it.

On a serious note, I dont' see what the big deal is. OEMs that sell your hardware are there to help you sell your wares. It is also common for pre-release hardware to be sampled by OEMs well before release - this is especially true with ultrabooks and macbooks.
 
Last edited:

BoFox

Senior member
May 10, 2008
689
0
0
Why would he say that he called Nvidia and said he was dropping AMD? That throws a red flag in itself.

"Nvidia, I'm dropping AMD, so does that make my company eligible for Battlebox with that special 10% discount that I'm hearing about, but will you give me 11% for publicly announcing it at a critical timing?"

"Sure, no problem, and thank you - we're more than happy to give you that deal!"

___

Origin probably knows very well that R9 290X promises excellent CF performance and support overall. Stupid move, IMHO - they should've at least given R9 290X a try first, for say, 3 months at least.

RussianSensation's excellent observation of them being in business for many years, only to throw in the red flag just now speaks volumes.

Coincidence of Battlebox for Origin and this bad-mouthing announcement reminds me of the saying that a coincidence is never just a coincidence.. (or what was the actual saying?)
 
Last edited:

Teizo

Golden Member
Oct 28, 2010
1,271
31
91
Maybe AMD will release a statement stating their side of the issue with Origin PC.

It's Origin PC, remember? No one cares about them about them. And, there is a 10+ page thread here on AT to prove it...
 

3DVagabond

Lifer
Aug 10, 2009
11,951
204
106
Yep. But any sponsorship is. Its no different than lobbyism=corruption. We just like to call it something else so it sounds ok.

When AMD or nVidia hands a company 5-8 million. Its quite obvious they want something in return. And thats running better than it else would on their products, or even make the competitors product run worse. And thats outright cheating. AMD and nVidia didnt pay DICE and Ubisoft a free check of the desired millions with no obligations. No, they want return for their money.

You assume they are paying for sabotage of the competition. That's a big assumption. Instead, take it on face value and look at evidence.

AMD is paying to help get Mantle implemented. Remember developers like Dice wanted this. AMD isn't buying the use of Mantle. They are helping with the development of it.

They are not paying to have Dice, and anyone else who adopts Mantle, FUBAR the Dx rendering path. That would be screwing over M$, and nobody is that stupid.

I even recall recent GE titles running faster on nVidia hardware and people on this forum laughing and calling it an embarrassment for AMD. That alone shows AMD doesn't pay devs to sabotage nVidia.
 

sushiwarrior

Senior member
Mar 17, 2010
738
0
71
Well, apparently NV sends them pre-release hardware? They're just selling the stuff though. No big deal. I mean, who needs custom water blocks for water cooled hardware and such. Water blocks for water cooling are overrated anyway, right? Not to mention validation for pre-overclocked systems which Origin also sells. AMD can't be bothered to actually help the OEMs that, you know, sell their hardware.

AMD doesn't care about those missed sales, though, clearly that's why nobody is making a fuss about it.

On a serious note, I dont' see what the big deal is. OEMs that sell your hardware are there to help you sell your wares. It is also common for pre-release hardware to be sampled by OEMs well before release - this is especially true with ultrabooks and macbooks.

They don't make custom waterblocks, they take them from EK or Asetek or god knows who. Sure, they could do some early testing with pre-release cards, but you have to sell enough units for it to make sense. Why don't I claim myself a "Boutique PC builder" and demand 5 of their best cards before the release date just because I built a handful of PC's?

Origin founder just sounds like he doesn't understand the nature of his low-volume, niche business. Don't expect support like the big dogs.
 

blackened23

Diamond Member
Jul 26, 2011
8,548
2
0
They don't make custom waterblocks, they take them from EK or Asetek or god knows who. Sure, they could do some early testing with pre-release cards, but you have to sell enough units for it to make sense. Why don't I claim myself a "Boutique PC builder" and demand 5 of their best cards before the release date just because I built a handful of PC's?

Origin founder just sounds like he doesn't understand the nature of his low-volume, niche business. Don't expect support like the big dogs.

Apparently NV has no problem doing what AMD won't. If Origin sells 2000 290X's, that is actually pretty good revenue and helps AMD get their name out there. NV has no problem working with the little guys. Apparently, AMD, with their smaller dGPU market share, does. Confusing.

I know IF I myself as a business owner were treated as a second rate citizen I would re-consider the business relationship. That is probably what happened. NV will work with OEMs in ways that AMD doesn't, presumably. An OEM business relationship isn't much different than any consumer relationship - if you give them the shaft they will move on.

To me, it's whatever. Throw them a bone. Apparently nvidia will, I don't see why AMD won't. What's the big deal? This is all aside from the well publicized issues with eyefinity + CF as well - those are the types of systems that Origin builds. "Dont expect support like the big dogs" - i'm sure NV has no problem flying guys out to help them with R+D so they can actually release a water cooled product to coincide with a GPU launch date. Can't you see that's the entire point for having pre-release products? They sell water cooled and pre-overclocked multi GPU systems. It is not unreasonable to get a heads up, so to speak, to get the R+D complete to have systems READY to sell on launch date. But AMD apparently won't do that. I don't understand why the heck not. NV will do it, but AMD won't. Why?

You guys are ignoring the facts. OEMs help AMD. Not vice versa. Pre launch hardware for R+D is not unreasonable for OEMs. Furthermore, if NV offers support in ways that AMD doesn't, you don't think that can affect business relationships? Or does AMD only work with the "big dogs"? Again, I don't see the big deal in AMD throwing them a bone. That would be better than getting negative publicity, which AMD has had too much of recently.
 
Last edited:

3DVagabond

Lifer
Aug 10, 2009
11,951
204
106
It wouldn't surprise me if OriginPC gets more business from this whole thing, compared to previous months/quarters/years.

People who prefer nVidia might rally around them. They have definitely alienated those who prefer AMD, though. Also those who simply frown at these types of sales pitches. They definitely could have done this in a much more positive way.
 
sale-70-410-exam    | Exam-200-125-pdf    | we-sale-70-410-exam    | hot-sale-70-410-exam    | Latest-exam-700-603-Dumps    | Dumps-98-363-exams-date    | Certs-200-125-date    | Dumps-300-075-exams-date    | hot-sale-book-C8010-726-book    | Hot-Sale-200-310-Exam    | Exam-Description-200-310-dumps?    | hot-sale-book-200-125-book    | Latest-Updated-300-209-Exam    | Dumps-210-260-exams-date    | Download-200-125-Exam-PDF    | Exam-Description-300-101-dumps    | Certs-300-101-date    | Hot-Sale-300-075-Exam    | Latest-exam-200-125-Dumps    | Exam-Description-200-125-dumps    | Latest-Updated-300-075-Exam    | hot-sale-book-210-260-book    | Dumps-200-901-exams-date    | Certs-200-901-date    | Latest-exam-1Z0-062-Dumps    | Hot-Sale-1Z0-062-Exam    | Certs-CSSLP-date    | 100%-Pass-70-383-Exams    | Latest-JN0-360-real-exam-questions    | 100%-Pass-4A0-100-Real-Exam-Questions    | Dumps-300-135-exams-date    | Passed-200-105-Tech-Exams    | Latest-Updated-200-310-Exam    | Download-300-070-Exam-PDF    | Hot-Sale-JN0-360-Exam    | 100%-Pass-JN0-360-Exams    | 100%-Pass-JN0-360-Real-Exam-Questions    | Dumps-JN0-360-exams-date    | Exam-Description-1Z0-876-dumps    | Latest-exam-1Z0-876-Dumps    | Dumps-HPE0-Y53-exams-date    | 2017-Latest-HPE0-Y53-Exam    | 100%-Pass-HPE0-Y53-Real-Exam-Questions    | Pass-4A0-100-Exam    | Latest-4A0-100-Questions    | Dumps-98-365-exams-date    | 2017-Latest-98-365-Exam    | 100%-Pass-VCS-254-Exams    | 2017-Latest-VCS-273-Exam    | Dumps-200-355-exams-date    | 2017-Latest-300-320-Exam    | Pass-300-101-Exam    | 100%-Pass-300-115-Exams    |
http://www.portvapes.co.uk/    | http://www.portvapes.co.uk/    |