Here is the full text of my Support case with them enjoy -
-Customer reply 2/27/2005 2:34:56 PM-
REV: 2.x
BIOS: 02/12/2005
Processor: A64 3000+ Winchester
Memory: 1024 Kinston Hyper X
Video: ATI 800 Pro
HDD: Maxtor 6B200M0
OS: Windows XP Pro
Other:
The motherboard has some serious issues. Sometimes it will boot up saying the drive configuration has changed and to confirm in the bios. Sometimes it will spontaniously reboot. It will not boot into windows several times in a row, then other times it will be just fine. It is getting so I am afraid to turn the computer off because I am afraid I will never get back into windows. All of the other hardware is good as I replaced a Gigabyte K8NS 939 with this board and that system was just fine.
-Support reply 2/28/2005 11:27:55 AM-
Dear User,
Just to verify,If you are having trouble with stability try the following multi-step procedure.
1) Update to the latest BIOS from our website if possible (if you have not already done so).
2) Load the BIOS defaults (optimized or fail-safe).
3) Shutdown and remove all cards and devices EXCEPT for video, RAM, CPU, CPU heatsink/FAN.
4) Ensure your CPU temperature remains within 30-55 Degrees C. Check in the CMOS or use USDM for this information.
5) Check that your power supply is ok for your particular processor. We generally suggest 350-400W or better.
6) Set all voltage and clock jumpers to the factory default.
7) Retest.
8) If you use a variable RPM fan ensure its set for full speed.
9) If using AGP set the AGP aperature size to 64M in the BIOS.
10) Ensure you had a fresh load of window with all udpated drivers loaded. thanks
-Customer reply 2/28/2005 11:39:03 AM-
1.) - I am running the latest BIOS dated 2/15/2005
2.) System is running in full default mode
3.) Only other card in the system is the sound card and I have removed it and tried the onboard sound and have the same issues.
4.) CPU temps remain constant at 34 C idle - 41 C load
5.) Power Supply is a TAGAN 480 Watt and previously powered the exact same system with a Gigabyte K8NS -939 system without issue
6.) System is running in full default mode
7.) Problems persist, this sunday I had to reboot 6 times to get into windows as it would randomly reboot - tell me my drive positions have changed..etc.
8.) Cpu fan is not variable
9.) - I will set it to 64 M and test although I am not sure how that is an issue as it was previously set to 128MB on two other motherboards before upgrading to this one.
10.) - OS is a clean install - updated drivers, XP Professional SP2 with all of the latest hot fixes (although again I am not sure how this is a factor when I get erronious bios messages about drive position changes and the system fails to even boot into windows.)
I will try the suggested changes and update.
-Customer reply 2/28/2005 1:43:43 PM-
I did a little research on the web and found a review on anandtech.com for the 9NDA3+
http://www.anandtech.com/mb/showdoc.aspx?i=2253
While mine is a 9NDA3J it appears the reviewer had similar issues with reboots and lockups.
-Support reply 3/1/2005 9:35:18 AM-
That issue was resolved with bios update and using the correct rams module and configuration's.
http://www.epox.com/USA/article.asp?ID=1824&showsupportlinks=YES
-Customer reply 3/1/2005 10:27:14 AM-
I have the Kingston HyperX DDR500 modules are they not supported by the 9NDA3J?
-Support reply 3/1/2005 12:45:22 PM-
IT NOT ON OUR RECOMMENDED TESTED MODULES LISTS. THANKS
-Customer reply 3/1/2005 1:06:22 PM-
So I continue to have the issues with the motherboard after trying all your suggestions. Am I to understand that my only other option to to use one of the 4 suggested sets of memory? (memory that has worked just fine on two different asus boards and one gigabyte board??)
-Support reply 3/1/2005 4:02:17 PM-
What's the chipset of the other manufacture board? Thanks
also try the memory voltage .01 or higher.
-Customer reply 3/1/2005 5:37:40 PM-
intel 865, 875, and I just replaced the nf3 754 with this one and now it's been nothing but problems. I am re-installing for the second time tonight and again - it will not boot into windows half the time (on board diag reds FF.
-Support reply 3/2/2005 11:21:32 AM-
We understand, but the asusu board has intel chipset not Nvidia. Since the Nvidia chipset support dual ddr fully, you can try with one stick of rams listed on our recommended lists and retest. If problems. persist rma the baord through your place of purchase. Thanks
-Customer reply 3/2/2005 11:33:54 AM-
Both the 865 and 875 intel chipsets support dual channel (which is what I ran them in). My previous Board was a Gigabyte Nforce 3 and it had no issues either. So your suggestion is for me to purchase one of the four pieces of memory that is recommended? My apologies but I think it would be cheaper for me to purchase another vendor's motherboard that supports more than 4 kinds of ram.(now and in all future hardware purchases). I won't be purchasing Epox brand again, ever. Thank you for your time.
-Support reply 3/3/2005 9:31:58 AM-
Sorry to hear.