IMHawaii,
This is what I got back from them:
Thank you for your recent e-mail. We welcome your questions and
comments and strive to address them quickly and efficiently.
Because you are within a 30 day price guarantee period, I have requested a refund in the amount of $14.00 for the price difference on the printer. You should expect to see this applied to your card within 7 to 10 days, and it should appear on your statement in 1 to 2 billing cycles.
We apologize for any inconvenience this may have caused you.
If you need further assistance, please feel free to e-mail us or call us at 1-800-933-2887. Our new business hours for Customer Service are 8:00am to 1:00am Eastern Standard Time. Want to know some of the questions that are most frequently asked of our Customer Service Department by other customers just like you? Click here to review our online FAQs where your question just may already be answered!
http://www.hsn.com/customer_service/faqs/default.asp
We are committed to providing a favorable and fun shopping experience and your questions and comments are always welcome. Thanks for shopping with us online on hsn.com.
Sincerely,
Jordan F.
hsn.com Customer Service
I think you should try again witha different CSR.