I am in the process of trying to remove a fraud alert from my credit report because my mortgage company requested that I do so during the process of buying a house. OK, no problem. Right?
I put together three packets with all of the information requested by the bureaus and overnighted them. I decided to call Equifax to confirm that I had done this properly.
While on the phone the lady informs me that there is a discrepancy in my name (the suffix is not on my profile). She asks me if I want to fix that. I say sure, no problem, and fax the information. I hear nothing more of it. A few days goes by and I get an email from Equifax saying that my credit profile has been updated. I opened it up and it told me that my name had been successfully corrected. Great! But what about my fraud alert? It turns out, they completely ignored my fax and, when they received my fraud alert removal paperwork in the mail, they used that information to fix my name but not remove the fraud alert.
At this point I'm a little annoyed, but mostly at myself.
So I call them back and tell them what happened. They ask me to fax my information over, and so I do. A week goes by and I've heard nothing. So I call them back and they say they've not received anything from me. I confirmed that the correct fax number was the same as the number I faxed the paper to last week and it was. So I asked, what am I to do now? She said to fax the stuff over again and I'll be good. Then she started trying to sell me their credit monitoring service blah blah blah. No ma'am, the only reason I am still on the line is because I want to know exactly what documents you want me to fax. She then confirmed that it was what I had faxed previously, but I will do it again. Once more.
I checked my credit report this morning and TransUnion and Experian have already removed the fraud alert from my profile. Why does Equifax suck so much?
I will wait another 3-5 days as they requested and will call them back. If they throw the same lines of BS at me I will probably go to consumer affairs. Anyone have any other alternatives? Do any of you work for Equifax?
I put together three packets with all of the information requested by the bureaus and overnighted them. I decided to call Equifax to confirm that I had done this properly.
While on the phone the lady informs me that there is a discrepancy in my name (the suffix is not on my profile). She asks me if I want to fix that. I say sure, no problem, and fax the information. I hear nothing more of it. A few days goes by and I get an email from Equifax saying that my credit profile has been updated. I opened it up and it told me that my name had been successfully corrected. Great! But what about my fraud alert? It turns out, they completely ignored my fax and, when they received my fraud alert removal paperwork in the mail, they used that information to fix my name but not remove the fraud alert.
At this point I'm a little annoyed, but mostly at myself.
So I call them back and tell them what happened. They ask me to fax my information over, and so I do. A week goes by and I've heard nothing. So I call them back and they say they've not received anything from me. I confirmed that the correct fax number was the same as the number I faxed the paper to last week and it was. So I asked, what am I to do now? She said to fax the stuff over again and I'll be good. Then she started trying to sell me their credit monitoring service blah blah blah. No ma'am, the only reason I am still on the line is because I want to know exactly what documents you want me to fax. She then confirmed that it was what I had faxed previously, but I will do it again. Once more.
I checked my credit report this morning and TransUnion and Experian have already removed the fraud alert from my profile. Why does Equifax suck so much?
I will wait another 3-5 days as they requested and will call them back. If they throw the same lines of BS at me I will probably go to consumer affairs. Anyone have any other alternatives? Do any of you work for Equifax?