No, give US a break. Dell is an internet retailer. IT's what they do. They're also the #1 seller of PCs. I have an incredibly hard time believing that a deal posted on Anandtech produced such a hammering effect that it brought this company to its knees, and brought havoc to an otherwise solid ordering/customer service system.
The truth is that Dell has always had problems in this area. I've ordered from them many times -- both PCs and accessories -- and I have never, ever been able to accurately track the progress of my order. Their phone reps are of little help, too.
The bottom line is that they are still listing this item as "in stock" on their Web site when either (a) it isn't in stock, any they haven't updated the site, or (b) it is in stock but they somehow can't handle all the orders they've received for this item. Either way, it's unacceptable. Many of their competitors, even smaller ones, do a much better job of order tracking and customer service.
I've e-mailed them three times about my order for this bundle, and have yet to receive a response.