EVGA GTX 1070/1080 GPUs Catching Fire Due To VRMs Overheating

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Millimonger

Junior Member
Nov 7, 2016
3
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This thread is so confusing as it is, so I decided to write a summary of all the facts as they are on the morning of November 7th. This information is gathered from EVGA's forums and from personal correspondence with EVGA support.

Summary of the actual issue:

The VRM overheating issue is caused by an oversight in the design of the ACX 3.0 cooler. Thus it affects any and all cards equipped with said cooler. Cards with any previous iteration of the ACX coolers are not affected, nor are any EVGA cards with any other cooling, such as the hybrid cards or the founder's edition. I cannot clarify how to deal with backplateless FTW Back Edition models with ACX 3.0 -cooling, as there has been no official response nor conclusive testing on these cards as far as I know (backplate trapping heat instead of dissipating it being a big part of the problem here).

EVGA's official response to the issue is, that you should update the BIOS of any affected cards. The BIOS update increases the default RPM of your card's fans, so the card will run cooler. The update will both tune the fan curve, as well as raise the maximum RPM your fans can run on. BIOS updates for affected cards keep rolling out as soon as they can make them, most cards already had theirs out by the time of writing this. Note that people with AMD-systems might have to consult the support.

To this day EVGA still maintains the thermal pads are OPTIONAL, for those that want to take extra good care of their cooling. There are some underlying issues with this however.

Issue 1: While EVGA maintains the thermal pads mod is OPTIONAL, as of November 5th they have officially confirmed there will be thermal pads factory installed on any new cards manufactured with ACX 3.0 cooler. Prior to November 5th, the support personnel had stated that the thermal pads would not be installed. What is 100% certain is, that all cards shipped after November 1st will have the BIOS update installed by default. Again, from November 1st to November 5th the official stand was the thermal pads -mod was optional, so it is unclear if there are now 3 revisions of cards out there: Cards with no mods already sold to consumers and sent to retailers who might still have them on stock, cards with just the BIOS update shipped between 1st and 5th, and cards with both mods applied shipped from November 5th.

Issue 2: While EVGA says the BIOS update is sufficient to avoid any overheating issues, some people probably bought the card under the impression of it being very very quiet. We now have reports of cards turning from completely to silent to clearly audible after the BIOS update. Some say their cards are actually LOUD now. Personally, I have only applied the update to one brand new 1070 FTW Gaming, situated inside a Be Quiet Silent Base 800 case. During gameplay (BF1) we could hear a small increase in fan noise while the side panel of the case was open, while there definitely was no audible increase in noise level even after several hours of continuous playing once the panel was closed. So take these reports with a grain of salt. To maintain a quiet card you need to apply the thermal pads, which alone seems to be more effective than just applying the BIOS update. Applying both mods will of course yield the best results when it comes to cooling the problem areas.

Warranty and RMA-options:

EVGA has confirmed they will honor the warranty in all cases with these cards. If you don't apply any of the mods and your card burns during the warranty period, the warranty still applies. If you damage your card during BIOS installation, the warranty applies. If you damage your card during thermal pads installation, the warranty applies. And if you are uncomfortable with doing any of this yourself, you can have EVGA do it for you, which leads me to the RMA.

You basically have 2 RMA cross-shipping options available, providing you live in a country where cross-shipping is an option (consult EVGA's homepage for more info on this). Customers outside US and Canada will have to pay for return shipping. Both RMA options are otherwise free of charge, however if you wish to have EVGA send you a replacement card, upon which arriving you will send your old card back in the same box, you will have to deposit a collateral (assume the cost of the card). Once EVGA receives your old card your money will be refunded to you. The second version requires you to send your card to EVGA, upon which arriving they will send a replacement card for you. This will lead to a period of you being unable to use the computer unless, of course, you have some other GPU at your disposal. Lastly if you are within 30 days of purchase with your card you will receive a BRAND NEW card. If you have passed the 30-day limit you will most likely receive a REFURBISHED card.
 
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kaesden

Member
Nov 10, 2015
61
2
11
I'm quite disappointed in this issue myself. I have an evga 1080 sc acx 3.0. I installed the bios update and it definitely lowered temps of the gpu core(max temps are usually below 70C, before they'd rise to 75-80C,) no idea about the vrm's as i don't have a thermal camera to check. The problem is that now the fans are screaming all the time and my once quiet card is now loud as all hell, gaming tends to put the new fan curve anywhere from 1800-2200rpm, before it was barely audible around 900-1200rpm in the same games. The other thing i've noticed is the card doesn't boost anymore, it just runs at the base clock all the time now. I've already gone for a fix of just throwing on an ek waterblock on it and looping it into my predator 360. Hopefully it can handle the load of the gpu and cpu without needing to spin the radiator fans too high. I'm not overclocking at all on my gpu either.
 

Dave2150

Senior member
Jan 20, 2015
639
178
116
I'm quite disappointed in this issue myself. I have an evga 1080 sc acx 3.0. I installed the bios update and it definitely lowered temps of the gpu core(max temps are usually below 70C, before they'd rise to 75-80C,) no idea about the vrm's as i don't have a thermal camera to check. The problem is that now the fans are screaming all the time and my once quiet card is now loud as all hell, gaming tends to put the new fan curve anywhere from 1800-2200rpm, before it was barely audible around 900-1200rpm in the same games. The other thing i've noticed is the card doesn't boost anymore, it just runs at the base clock all the time now. I've already gone for a fix of just throwing on an ek waterblock on it and looping it into my predator 360. Hopefully it can handle the load of the gpu and cpu without needing to spin the radiator fans too high. I'm not overclocking at all on my gpu either.

Sorry to hear that. I guess the picture I linked from Gamer's Nexus testing of the VBIOS update was accurate:



I agree it's unacceptable to pay a premium for EVGA then have such a loud card. Most custom Hawaii cards run far quieter than that. For the price people have paid, they have to right to be dissapointed.

If I were a ACX 3.0 1070/1080 owner, I'd demand a refund or replacement with another vendor, such as MSI or Gigabyte, who properly cool their VRMS from day one and have much better noise levels.

Lucky I went for a FE 1070, didn't want to wait for the custom cards, or I'd have probably gone EVGA also.

Hopefully EVGA's market share takes a dive after this, so they never get away with this again.
 

kaesden

Member
Nov 10, 2015
61
2
11
Sorry to hear that. I guess the picture I linked from Gamer's Nexus testing of the VBIOS update was accurate:



I agree it's unacceptable to pay a premium for EVGA then have such a loud card. Most custom Hawaii cards run far quieter than that. For the price people have paid, they have to right to be dissapointed.

If I were a ACX 3.0 1070/1080 owner, I'd demand a refund or replacement with another vendor, such as MSI or Gigabyte, who properly cool their VRMS from day one and have much better noise levels.

Lucky I went for a FE 1070, didn't want to wait for the custom cards, or I'd have probably gone EVGA also.

Hopefully EVGA's market share takes a dive after this, so they never get away with this again.

I think my main concern at this point is the boosting not working anymore. After everything is properly watercooled and the vrm issue is no longer a risk, i want my card to boost again normally. I'm hoping this BIOS update doesn't make that impossible. I'd honestly have gone with an MSI, which i had for my previous video card(970 gaming 4g) as it was never audible at all no matter what load i threw at it. The fans are bigger, and as such more efficient/quieter for the same volume of air. Also, and this is rarely mentioned, but MSI alligns the fins of the heatsink horrizontal so some of the hot air goes out the back of the case, not much, but every little bit helps.
 

Scoobyd00

Golden Member
Sep 11, 2002
1,386
14
81
https://m.reddit.com/r/nvidia/comments/5dedwy/evga_1070_ftw_catching_fire_live_on_stream/

Has evga pulled old stock without the thermal solutions from retailers? Theres no defending how great they are if they havent. 1070s have been a PITA. Glad i wasnt mining with my 1070 in my gaming rig.

No they did not pull any stock from retailers.Its up to each person to find out on their own about the problems with this card.

I ordered a 1070 FTW from Amazon last week and got one with the old bios and no thermal pads.

I sent it back to amazon and exchanged it for a Asus Strix , after I learn about burning up cards on the internet.
 

IronWing

No Lifer
Jul 20, 2001
69,505
27,806
136
I installed the thermal pad mod this morning (the newer kit with more pads and paste). The install went well with the included instructions being clear. Obduction is the hottest running game I have on my system so I ran Obduction for a few minutes on "Epic" settings and ran around trying to get the temperatures up. Prior to the mod, the Nvidia utility reported up to 73C for this game. With the mod, I was seeing 65C. I'll have to play longer to really see how much improvement there is. At least I know I put the paste on correctly.
 

Timmah!

Golden Member
Jul 24, 2010
1,463
729
136
My 2 1080s FTWs are so far running without any issues. I bought them on 30. August, so there was a chance they might be faulty and they are definitely lacking the thermal pads (i applied for those on Evga site, but so far nothing), but i luckily i did not need them so far. Hopefully it stays that way. I stayed away from the BIOS update as well, only slightly increased the fan speed in the Aferburner (60 percent speed at 50 Celsius degrees instead of 50) - at that speed the noise is still okay to me (and i am perceptive to that, would not want noisy card ever) and the max core temps so far i have seen were 65C - thats while running Unigine Valley at 2113/5410 clocks...

EDIT: I hope i jinxed it now and the cards are gonna catch fire and burn my house by tommorow.
 
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IronWing

No Lifer
Jul 20, 2001
69,505
27,806
136
I installed the thermal pad mod this morning (the newer kit with more pads and paste). The install went well with the included instructions being clear. Obduction is the hottest running game I have on my system so I ran Obduction for a few minutes on "Epic" settings and ran around trying to get the temperatures up. Prior to the mod, the Nvidia utility reported up to 73C for this game. With the mod, I was seeing 65C. I'll have to play longer to really see how much improvement there is. At least I know I put the paste on correctly.
Played Doom for about an hour. The temperature leveled out at 73C which is a bit higher than it did pre-mod though the room temperature is higher than normal. <shrug>
 

John Carmack

Member
Sep 10, 2016
156
248
116
Furmark is not the only problem. Running a 3dmark benchmark will cause the VRM temps to shoot to 96C. See the previous post #60.

Its not just a few cards since your previous post quoted:
EVGA ACX 3.0 GeForce GTX 1080, 1070 or 1060 cards with the following part numbers:
GTX 1080 GTX 1070 GTX 1060 6G GTX 1060 3G
08G-P4-6181 08G-P4-5171 06G-P4-6262 03G-P4-6365
08G-P4-6183 08G-P4-5173 06G-P4-6366 03G-P4-6367
08G-P4-6284 08G-P4-6171 06G-P4-6265
08G-P4-6286 08G-P4-6173 06G-P4-6264
08G-P4-6384 08G-P4-6274 06G-P4-6267
08G-P4-6386 08G-P4-6276 06G-P4-6368
06G-P4-6167
06G-P4-6165
So its every EVGA Pascal card with the ACX cooler including 1060 models because they do not cool the VRMs. And from the OP, EVGA took quite a bit of prodding before taking action.

I don't see the EVGA GTX 1060 6GB SC version on there (06G-P4-6163-KR). Contrary to an above post (http://forums.evga.com/EVGA-GTX-1060-6GB-ACX-20-blew-up-and-caught-fire-m2568927.aspx) the ACX 3.0 cooler cards don't seem to be the only ones affected.

It was the card I was considering for my ITX build but it looks like I will be giving it a pass and looking at other brands mini cards.
 

Millimonger

Junior Member
Nov 7, 2016
3
1
36
I don't see the EVGA GTX 1060 6GB SC version on there (06G-P4-6163-KR). Contrary to an above post (http://forums.evga.com/EVGA-GTX-1060-6GB-ACX-20-blew-up-and-caught-fire-m2568927.aspx) the ACX 3.0 cooler cards don't seem to be the only ones affected.

This snowball just keeps rolling and rolling... sincerely hope this doesn't turn into a witch hunt before long.

This case seems like an isolated, non-VRM-related issue. There are bad apples in every kind of electronics product and in most every batch, that's just the nature of the industry. The VRM heating issue is limited to specifically the ACX 3.0 - due to the design minimal or even no air from the fans can reach the VRM so (the missing in 3.0) thermal pads are needed to transfer the heat from the pcb to the heatsinks. The ACX 2.0 cooler does have adequate heat transfer - if it didn't we would have had EVGA's GTX-9-series cards blowing up for way before this crisis. The fact that the 2.0 actually had all these heat transfer issues taken into account, only makes the 3.0 blooper even more baffling. The cooler is just a refresh of an existing innovation after all.

Personally - I reviewed the issue as best I could - and in the end I changed my standing order with one of the affected cards to an MSI variant. There was the noise concern, and also since there was no recall, it would be vary hard to be sure you are getting a factory-fixed card right now (some retailers have slow stock refresh rates). So I simply opted out of a macgyvered thing-a-ma-jig. My next card will most likely be an EVGA again.
 

John Carmack

Member
Sep 10, 2016
156
248
116
This snowball just keeps rolling and rolling... sincerely hope this doesn't turn into a witch hunt before long.

This case seems like an isolated, non-VRM-related issue. There are bad apples in every kind of electronics product and in most every batch, that's just the nature of the industry. The VRM heating issue is limited to specifically the ACX 3.0 - due to the design minimal or even no air from the fans can reach the VRM so (the missing in 3.0) thermal pads are needed to transfer the heat from the pcb to the heatsinks. The ACX 2.0 cooler does have adequate heat transfer - if it didn't we would have had EVGA's GTX-9-series cards blowing up for way before this crisis. The fact that the 2.0 actually had all these heat transfer issues taken into account, only makes the 3.0 blooper even more baffling. The cooler is just a refresh of an existing innovation after all.

A non-VRM-related issue that just happened to have a component on the PCB opposite the VRM's go pop?

If you looked at the pictures from Tom's EVGA 1060 6GB SC review (and the text notes this) there is no contact between the heatsink and VRM (or memory) and the heat pipe actually blocks airflow from the fan.

In their torture test, the backside PCB temperature under the VRM area peaks higher than what they measured on the EVGA 1080 FTW. Under gaming load it reaches over 112 C on an open bench at 22 C room temperature.

Inside a mini ITX enclosure and with higher ambient of around 30 C+ would make it very hot. Probably way too hot. It can't be good for the caps near the VRM's.
 

Capt Caveman

Lifer
Jan 30, 2005
34,547
651
126
Ugh! Was going to order an EVGA GTX 1080 FTW but it appears that it's not a good idea. Looking on Newegg, EVGA has the better review ratings outside of this heat issue.
 

Markfw

Moderator Emeritus, Elite Member
May 16, 2002
25,741
14,774
136
OK. posting this as a user, but I will get stahlhart to give infractions, if someone goes wild.

First, I have the cards (2 1080's) running at 100% load for months. Never had a problem, however, I had the fan profile turned up.
Second, it was debunked that they catch fire Here: http://www.gamersnexus.net/guides/2691-final-evga-vrm-thermal-torture-test-and-analysis
Third, EVGA says even though they run cooler after the patch, their own testing proved it was impossible to catch fire. But with the thermal pads alone, the whole card runs cooler.

So this whole thing was about a youtube video that was fake (the power plugs were not even connected, and the short was on the motherboard or something.)

So, can we drop this and stop wining that its a problem ? And as for the fans, if you do the bios update or get an advanced RMA, just lower the fans a little to keep the noise down.
 
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Dave2150

Senior member
Jan 20, 2015
639
178
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OK. posting this as a user, but I will get stahlhart to give infractions, if someone goes wild.

First, I have the cards (2 1080's) running at 100% load for months. Never had a problem, however, I had the fan profile turned up.
Second, it was debunked that they catch fire Here: http://www.gamersnexus.net/guides/2691-final-evga-vrm-thermal-torture-test-and-analysis
Third, EVGA says even though they run cooler after the patch, their own testing proved it was impossible to catch fire. But with the thermal pads alone, the whole card runs cooler.

So this whole thing was about a youtube video that was fake (the power plugs were not even connected, and the short was on the motherboard or something.)

So, can we drop this and stop wining that its a problem ? And as for the fans, if you do the bios update or get an advanced RMA, just lower the fans a little to keep the noise down.

The facts are clear:

1.EVGA issued an emergency vbios update once this news broke. If everything was fine as you said, then they wouldn't have had to do this. If it was "impossible" why would EVGA show a guilty hand and release an emergency vbios update and ship thermal pads?
2. Evidence, There have been countless threads, posts of reddit, youtube videos all showing EVGA owners cards catching fire, giving off sparks, smoking, or just dead cards with visually burned out VRMs. The evidence is clear.
3. Reputable reviewers, such as Tomshardware, demonstrating the issue with advanced thermal imaging. This clearly showed the absolutely pathetic excuse of power delivery (VRM) cooling on these cards. Are you suggesting they are in on some kind of conspiracy, or are just unreliable?
4. As far as I understand it, this is a public forum intended for technology discussion. Asking people to "drop this" and stop posting when technology goes "wrong" seems very wrong to me. Did you also ask users posting in the Samsung Note 7 threads to "drop it", or did you not own a Note 7?
 
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I am so glad I went founders' edition with my NVIDIA GPUs this time around. I think I'll stick to them when I buy NVIDIA GPUs from now on.
 

Markfw

Moderator Emeritus, Elite Member
May 16, 2002
25,741
14,774
136
@Dave2150

1) you can't believe everything you read on the internet.
2) I own 3 cards, and run them 24/7@100% and have seen no problems. Do you own any ?
3) Did you read the link I posted, saying exactly what I am trying to say now ??
4) I asked everyone to drop it based on the above, personal knowledge, and a recognized website agreeing with me.

Last, I hate to see a good company's name dragged thru the mud, when "fake" videos are the supposed proof, and no only real facts.
 

happy medium

Lifer
Jun 8, 2003
14,387
480
126
@Dave2150

1) you can't believe everything you read on the internet.
2) I own 3 cards, and run them 24/7@100% and have seen no problems. Do you own any ?
3) Did you read the link I posted, saying exactly what I am trying to say now ??
4) I asked everyone to drop it based on the above, personal knowledge, and a recognized website agreeing with me.

Last, I hate to see a good company's name dragged thru the mud, when "fake" videos are the supposed proof, and no only real facts.

After reading your link, I totally agree with you. This was all BS.
But we knew this 2 weeks ago.
 

Markfw

Moderator Emeritus, Elite Member
May 16, 2002
25,741
14,774
136
After reading your link, I totally agree with you. This was all BS.
But we knew this 2 weeks ago.

Some people still don't believe me, They are all entitled to their opinion, but too bad that is hurting a great company, with the best customer service in computer products I have seen.

And NO I don't get any free hardware, discounts or anything special for saying this. Just my personal opinion based on OWNing the product and going thru this.
 

Dave2150

Senior member
Jan 20, 2015
639
178
116
@Dave2150

1) you can't believe everything you read on the internet.
2) I own 3 cards, and run them 24/7@100% and have seen no problems. Do you own any ?
3) Did you read the link I posted, saying exactly what I am trying to say now ??
4) I asked everyone to drop it based on the above, personal knowledge, and a recognized website agreeing with me.

Last, I hate to see a good company's name dragged thru the mud, when "fake" videos are the supposed proof, and no only real facts.

Regardless of your own personal opinions/fondness for EVGA, I find it hard to believe that your allowed to effectively censor free speech of hardware here? Are you seriously suggesting no-one is allowed to mention the implications of this issue from now or, or face the banhammer?

This issue is EVGA's fault. Yes, they have offered a solution, though not one everyone is happy with. They now have much louder cards, plus the knowledge that the other AIB parnter cards are simply better quality, construction wise. Their reputation has taken a hit, no matter how much you wish it to not be true. Resale value is also affected, since news of this issue has spread far and wide.

P.S. No, I don't own a EVGA 10 series, I didn't like the large branding on display. I opted for 1070 FE, due to the thermal solution being the best decision for my small factor case with limited exhaust airflow. I have however noted the noise level increase in the article you posted, confirming the complaint by many EVGA owners that their cards are now much louder. Most people check noise levels in reviews before buying, now all these EVGA ACX 3.0 noise data is incorrect, and those affected aren't getting any compensation...
 
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