EVGA GTX 1070/1080 GPUs Catching Fire Due To VRMs Overheating

[pcslookout]

So far my EVGA GTX 1070 is working fine it heats up to 70 to 71C during gaming but when not gaming around 40 C.

 

[LTC8K6]

So far my EVGA GTX 1070 is working fine it heats up to 70 to 71C during gaming but when not gaming around 40 C.

But that's not the VRM area temp though?

 

[pcslookout]

But that's not the VRM area temp though?

True.

Like I said I may take advantage of the cross shipping.

 

[96Firebird]

Source? EVGA EAR has always been an upfront cost of the card since they are cross-shipping. Otherwise there is nothing stopping you from not returning the old card and just keeping both. Once they receive the card they refund your money. Not a big deal with a high limit CC, but for those only with debit it matters.

My Source? I've used Evga EAR twice in the past

Completely wrong.

 

[pcslookout]

Looks like, based on what I am reading, just pure normal gaming will not cause any EVGA GTX 1070 to overheat or catch fire. Though if I ran 3dmark or a benchmark graphics program it is possible because it stresses the video card more than normal. Interesting.

 

[Keysplayr]

Thats exactly what I said it did, I've used it twice in the past.

No. It isnt exactly what you said.

 

[TheRyuu]

Well I'll be able to do the thermal pad installation tomorrow. I guess I should also check the contact of the VRAM pads as well since this was brought up:

https://m.reddit.com/r/nvidia/comments/5aqjvb/so_i_disassembled_my_two_evga_gtx_1080_ftws/

Can take some pictures if anyone's interested.

 

[Face2Face]

I wonder if EVGA will start redesigning their MMCP's to look more like MSI's Lightning cards? That extra metal with a cooling fin array does wonders for temps, even when voltage is pushed beyond 1.3v. Of course, air flow still needs to be sufficient as well.

 

[railven]

As someone who just did the Advanced RMA option, can vouch only had a $1 authorization charge on my CC which was refunded a few days later.

Since EVGA is offering the same Advance RMA option, I'd strongly suggestion anyone having doubts should just go ahead and do it. You won't be out of a card outside of installation time.

 

[pcslookout]

As someone who just did the Advanced RMA option, can vouch only had a $1 authorization charge on my CC which was refunded a few days later.

Since EVGA is offering the same Advance RMA option, I'd strongly suggestion anyone having doubts should just go ahead and do it. You won't be out of a card outside of installation time.

Was it called Advanced RMA or Cross Shipping? Guessing Advanced RMA. Just wanting to make sure sorry.

How long did the whole process take ?

 

[Keysplayr]

Unfortunate that cards were produced without thermal pads on the VRMs, but it seems like eVGA is going above and beyond fot its customers. Very nice.

 

[pcslookout]

Unfortunate that cards were produced without thermal pads on the VRMs, but it seems like eVGA is going above and beyond fot its customers. Very nice.

I agree.

 

[pcslookout]

Just loaded the new BIOS onto my EVGA GTX 1070! http://forums.evga.com/EVGA-GeForce-GTX-10801070-PWM-Operating-Temperature-Update-m2573491.aspx

 

[pcslookout]

Seems like 200 to 250 rpm added card does seem cooler!

 

[Markfw]

Seems like 200 to 250 rpm added card does seem cooler!

Can you hear the difference ? and what is before and after ?

 

[Timmah!]

Unfortunate that cards were produced without thermal pads on the VRMs, but it seems like eVGA is going above and beyond fot its customers. Very nice.

Still, when i think i chose 60 EUROs more expensive Evga FTW over Zotac AMP, because apparently Zotac´s cooling solution was not as good.....

 

[railven]

Was it called Advanced RMA or Cross Shipping? Guessing Advanced RMA. Just wanting to make sure sorry.

How long did the whole process take ?

It was an EVGA Advance RMA (EAR), which it seems they are offering to ACX owners now too. Only downside was they use UPS ground shipping, and when they say 3-5 business days trust me they will do everything in their power to get it to you in 5-business days.

Whole ordeal two 2 weeks.
10/01 (sat) asked about an issue I was having in a support ticket, based on what I red on reddit/evga forums, ticket created.
10/03 (mon) 3 steps required for RMA process (one included providing Credit card for verification purposes)
10/04 (tues) all steps completed.
10/05 (wed) card shipped from EVGA
10/11 (tues) I received card. Benched it, tested, happy with it, had 14-days to return old one.

At no point was my credit card charged more than $1, which was refunded.

 

[bononos]

I think the solution is don't play furmark, its not a fun game anyway.
It sounds to me they are saying , hey the bios update and thermal pads are not nessasary and if your not comfortable with doing your own bios update and installing the free thermal pads, you can cross ship your card for a new one for free.
.............
It sounds like the pile on effect, there was possibly a problem with a few cards and Evga/Nvidia haters went out and made people panic.

Furmark is not the only problem. Running a 3dmark benchmark will cause the VRM temps to shoot to 96C. See the previous post #60.

Its not just a few cards since your previous post quoted:

EVGA ACX 3.0 GeForce GTX 1080, 1070 or 1060 cards with the following part numbers:
GTX 1080 GTX 1070 GTX 1060 6G GTX 1060 3G
08G-P4-6181 08G-P4-5171 06G-P4-6262 03G-P4-6365
08G-P4-6183 08G-P4-5173 06G-P4-6366 03G-P4-6367
08G-P4-6284 08G-P4-6171 06G-P4-6265
08G-P4-6286 08G-P4-6173 06G-P4-6264
08G-P4-6384 08G-P4-6274 06G-P4-6267
08G-P4-6386 08G-P4-6276 06G-P4-6368
06G-P4-6167
06G-P4-6165​

So its every EVGA Pascal card with the ACX cooler including 1060 models because they do not cool the VRMs. And from the OP, EVGA took quite a bit of prodding before taking action.

 

[bononos]

https://m.reddit.com/r/nvidia/comments/5aqjvb/so_i_disassembled_my_two_evga_gtx_1080_ftws/

From the pics, it looks like the mosfets stick out higher than the VRAM chips which is why there was bad contact with the memory chips. So EVGA made a choice probably took out mosfet thermal pads for their ACX cards to get good contact with the memory chips, instead of getting a mix of thinner/thicker thermal pads to get proper contact with all the chips.

Its quite a half assed effort because THW review mentioned high VRM temps with 30C ambient chamber temp which would be higher in warm places and cramped pc cases.

 

[littleg]

They must have seen this in their internal testing though, why would they still ship them like this?

 

[krumme]

They must have seen this in their internal testing though, why would they still ship them like this?

Absolutely not did they catch this in testing.

Its crazy expensive to make errors like this, as there is also an impact on brandvalue.

There is several factors at play here why it happens:

1. Increasing time to market focus. From top level there is tremendous pressure to put the products to market.

2. Skimping on - as my experience is - even low price component pieces with potentially high risk. Though the risk is small view from the onset. There is obviously a good deal of focus on component cost, but there seems to lack a basic economic understanding of risk here. Its more a management problem. The funny thing is when this sort of error happens because of a few cents production cost saved, tons of money is poured into sale, customer support and PR to help it. The cost focus here, is shall we say, less direct and valued as component cost that is easily calculated.

3. Testing is lower priority than it should be. And its also lower status engineering work than development. A huge mistake imo. As consistent quality is a great way to build brand and testing and test results is imo for many product a way to sell them. Unfortunately consumer market is not so aware of that.

4. In the technology and production platform development, testing doesnt have the role it should have. There can be lack of integration but as noted also a lack of understanding of risk and market.

 

[pcslookout]

Can you hear the difference ? and what is before and after ?

No not in my house.

 

[pcslookout]

It was an EVGA Advance RMA (EAR), which it seems they are offering to ACX owners now too. Only downside was they use UPS ground shipping, and when they say 3-5 business days trust me they will do everything in their power to get it to you in 5-business days.

Whole ordeal two 2 weeks.
10/01 (sat) asked about an issue I was having in a support ticket, based on what I red on reddit/evga forums, ticket created.
10/03 (mon) 3 steps required for RMA process (one included providing Credit card for verification purposes)
10/04 (tues) all steps completed.
10/05 (wed) card shipped from EVGA
10/11 (tues) I received card. Benched it, tested, happy with it, had 14-days to return old one.

At no point was my credit card charged more than $1, which was refunded.

Thanks I am doing it now and so far EVGA tech support has been very quick! They will even waive the credit card fee of the total amount! Though it doesn't really matter.

I wonder if I will get a new card with the thermal pads and the bios update ?

 

[pcslookout]

Furmark is not the only problem. Running a 3dmark benchmark will cause the VRM temps to shoot to 96C. See the previous post #60.

Its not just a few cards since your previous post quoted:

EVGA ACX 3.0 GeForce GTX 1080, 1070 or 1060 cards with the following part numbers:
GTX 1080 GTX 1070 GTX 1060 6G GTX 1060 3G
08G-P4-6181 08G-P4-5171 06G-P4-6262 03G-P4-6365
08G-P4-6183 08G-P4-5173 06G-P4-6366 03G-P4-6367
08G-P4-6284 08G-P4-6171 06G-P4-6265
08G-P4-6286 08G-P4-6173 06G-P4-6264
08G-P4-6384 08G-P4-6274 06G-P4-6267
08G-P4-6386 08G-P4-6276 06G-P4-6368
06G-P4-6167
06G-P4-6165​

So its every EVGA Pascal card with the ACX cooler including 1060 models because they do not cool the VRMs. And from the OP, EVGA took quite a bit of prodding before taking action.

Yep this is what I read too but don't plan on running Furmark or 3dmark anytime soon. I don't even get what the point of these programs are.

 

[pcslookout]

It will be interesting to know how people in other countries get there card fixed that don't have the free Advanced RMA