EVGA RMA Burnt me :(

[Eomer of Aldburg]

SO I had a 8800GTS 320mb videocard which I had to RMA, I got an Advance RMA and the card they sent me seemed to be working untill it started to artifact. I though perhaps some dust in the PCI-e lane and I look placed my palm on the top metal part of the card and it gives me a second degree burn and it stings like hell. Im pissed and astonished about what happened and I see that the fan isnt working.... great RMA! Im calling EVGA right away for this garbage they sent me which burned me... waiting for them to pick up gah.

 

[Cheezeit]

Things like that happen. EVGA is a good company though, they should take card of you. First, are you sure the card's fan is plugged in and wasen't accidentally stopped? Small fans on those video cards sometimes get stopped and don't spin back up.

 

[TanisHalfElven]

see if the fan in running. install riva tuner.

 

[swtethan]

what metal part?

 

[Eomer of Aldburg]

I do know that the small fans slow down but It was under Oblivion max outdoors and it was seriously hot, and like after I got burnt it felt like an oven venting heat. I talked to the representative and hes like I have to send the orginal card back and than once I do that they well send me anothe RMA. He said I could talk to the manager which I will do cause after this burn I deserve a videocard upgrade... or something

http://img259.imageshack.us/img259/4694/imageviewtopvgacardeditiq7.jpg This where I got burnt

Pics of Burn
http://img264.imageshack.us/img264/8518/imgp0092cj6.jpg

http://img264.imageshack.us/img264/8518/imgp0092cj6.jpg

 

[Matt2]

EVGA did this to me with the 7900GT they send me for step up.

They sent me a new one and I got that sucker to do 745/1920 until it died a horrible, horrible death.

 

[Eomer of Aldburg]

Good to hear you got to step up, Hopefully that will be my result.

 

[vhx]

Isn't that metal rod thing on the bottom some sort of heat pipe? If so I could understand the burn, most cards run pretty hot.

 

[MrWizzard]

....... to me you asked for the burn, what are you doing putting your had on something that can operate at 90C with no problem.... but good luck with the RMA.

 

[Eomer of Aldburg]

Originally posted by: MrWizzard
....... to me you asked for the burn, what are you doing putting your had on something that can operate at 90C with no problem.... but good luck with the RMA.

Why you ask?!!! I have to remove that card somehow... maybe you have telekinesis but I sure have to use my hands to remove it.

 

[5150Joker]

Originally posted by: Eomer of Aldburg
I do know that the small fans slow down but It was under Oblivion max outdoors and it was seriously hot, and like after I got burnt it felt like an oven venting heat. I talked to the representative and hes like I have to send the orginal card back and than once I do that they well send me anothe RMA. He said I could talk to the manager which I will do cause after this burn I deserve a videocard upgrade... or something

http://img259.imageshack.us/img259/4694/imageviewtopvgacardeditiq7.jpg This where I got burnt

Pics of Burn
http://img264.imageshack.us/img264/8518/imgp0092cj6.jpg

http://img264.imageshack.us/img264/8518/imgp0092cj6.jpg

Dude you touched a heatpipe, what did u think would happen?

 

[Sniper82]

Originally posted by: 5150Joker

Originally posted by: Eomer of Aldburg
I do know that the small fans slow down but It was under Oblivion max outdoors and it was seriously hot, and like after I got burnt it felt like an oven venting heat. I talked to the representative and hes like I have to send the orginal card back and than once I do that they well send me anothe RMA. He said I could talk to the manager which I will do cause after this burn I deserve a videocard upgrade... or something

http://img259.imageshack.us/img259/4694/imageviewtopvgacardeditiq7.jpg This where I got burnt

Pics of Burn
http://img264.imageshack.us/img264/8518/imgp0092cj6.jpg

http://img264.imageshack.us/img264/8518/imgp0092cj6.jpg

Dude you touched a heatpipe, what did u think would happen?

Had the fan been working it likely wouldn't have been hot enough to do that.

 

[aberdeen5]

Originally posted by: Eomer of Aldburg

Originally posted by: MrWizzard
....... to me you asked for the burn, what are you doing putting your had on something that can operate at 90C with no problem.... but good luck with the RMA.

Why you ask?!!! I have to remove that card somehow... maybe you have telekinesis but I sure have to use my hands to remove it.

You could of waited for the card to cool down...

 

[5150Joker]

Originally posted by: aberdeen5

Originally posted by: Eomer of Aldburg

Originally posted by: MrWizzard
....... to me you asked for the burn, what are you doing putting your had on something that can operate at 90C with no problem.... but good luck with the RMA.

Why you ask?!!! I have to remove that card somehow... maybe you have telekinesis but I sure have to use my hands to remove it.

You could of waited for the card to cool down...

That would be using too much common sense man. Take your logic and go somewhere else.

 

[TecHNooB]

I can imagine you calling into eVGA customer service and overstressing that horrendous burn you got from touching a hot heat sink while the card was running.

 

[TourGuide]

That looks more like a callus than a burn. Are you sure that's not from overuse?

 

[IvanAndreevich]

Some parts of videocards get super hot, even with fans working properly. I am sure if you touch the MOSFET heatsink on an X1900, you can easily burn yourself if you don't have a fan blowing over it.

 

[BladeVenom]

Originally posted by: Eomer of Aldburg
He said I could talk to the manager which I will do cause after this burn I deserve a videocard upgrade... or something

Go to a McDonalds drive thru and order some coffee...

 

[Eomer of Aldburg]

Originally posted by: TourGuide
That looks more like a callus than a burn. Are you sure that's not from overuse?

Yes... its a blister from the heat

Some parts of videocards get super hot, even with fans working properly. I am sure if you touch the MOSFET heatsink on an X1900, you can easily burn yourself if you don't have a fan blowing over it.

The Exhaust port at the very very back of the card where the video signals out put was scalding hot as well.

whats up with all the negative feedback?, a lot of you guys jump to conclusions that it was something minor, the card itself all over was extremely hot! I have been having a terrible month with severe depression, a break up, a videocard that breaks which gives me the only comfort to get away from life.

 

[josh6079]

Originally posted by: TourGuide
That looks more like a callus than a burn. Are you sure that's not from overuse?

:laugh:
:laugh:
:laugh:
:laugh:

Really though, EVGA has the best CS I've ever seen. You'll get a new one quickly and it'll do fine.

 

[Kromis]

Originally posted by: Eomer of Aldburg

Originally posted by: TourGuide
That looks more like a callus than a burn. Are you sure that's not from overuse?

Yes... its a blister from the heat

Some parts of videocards get super hot, even with fans working properly. I am sure if you touch the MOSFET heatsink on an X1900, you can easily burn yourself if you don't have a fan blowing over it.

The Exhaust port at the very very back of the card where the video signals out put was scalding hot as well.

whats up with all the negative feedback?, a lot of you guys jump to conclusions that it was something minor, the card itself all over was extremely hot! I have been having a terrible month with severe depression, a break up, a videocard that breaks which gives me the only comfort to get away from life.

I think your chances of getting a better card through an RMA have increased due to your troubles.

 

[Eomer of Aldburg]

Thanks you Kromis, its nice to see some people supporting me.

 

[NickelPlate]

Originally posted by: Eomer of Aldburg
Thanks you Kromis, its nice to see some people supporting me.

Yeah I'm not sure why you're taking so much flak for this. It's a video card not a clothing iron or space heater, you don't expect touchable parts to get *that* hot. I certainly wouldn't expect exposed parts of the heatsink or heatpipe to get hot enough to burn you. And just because the GPU is running at 90°C or whatever doesn't mean the heatsink is too. Otherwise UL, CE and certification powers that be would probably require a warning sticker of some sort. Let us know how things work out.

 

[oldman420]

good luck to you and I agree the exposed parts of the card should not be that hot hope you get a sweet upgrade out of it.

 

[swtethan]

i got burned by my P4 back when i forgot to plug in my HS fan, those things usually run a lot cooler