- Jul 10, 2007
- 78
- 0
- 0
Just wanted to share my story about my RMA experience with EVGA. Not a fanboy or anything, I just like sharing things like this when companies deserve it.
SO, I have an 8800 GTS 512. W couple of weeks ago it seemed to have died. Artifacts, crashes, all that. So, I contacted EVGA.
Under my account, it said that my registration was late. According to them, I registered 4 months after getting the card, at 5:30am. I explained to them that if I am up at 5:30 am, I'm either having an emergency piss or I'm on fire. Either way, registering my video card is my last concern. After speaking to them for a bit, they seemingly agreed that is was a bit odd that I would bother registering a card that late knowing that it was useless, and helped me out.
A couple of weeks later, my little old 8800gts was replaced with a brand new GTS 250.
This is a company that clearly stands behind their products, and has made a customer for life. Its a shame other companies can't follow this model of service.
Anyways, thanks EVGA.
SO, I have an 8800 GTS 512. W couple of weeks ago it seemed to have died. Artifacts, crashes, all that. So, I contacted EVGA.
Under my account, it said that my registration was late. According to them, I registered 4 months after getting the card, at 5:30am. I explained to them that if I am up at 5:30 am, I'm either having an emergency piss or I'm on fire. Either way, registering my video card is my last concern. After speaking to them for a bit, they seemingly agreed that is was a bit odd that I would bother registering a card that late knowing that it was useless, and helped me out.
A couple of weeks later, my little old 8800gts was replaced with a brand new GTS 250.
This is a company that clearly stands behind their products, and has made a customer for life. Its a shame other companies can't follow this model of service.
Anyways, thanks EVGA.