EVGA Rocks!

[Elvis2]

a couple of weeks ago, i bought an evga 7800GT/evga nf-41 mb combo from zzf for $359.00 - $20.00 rebate. i was eligible to receive a copy of Q4 so i registered it and after a week and not getting a response, i contacted their customer service and was told they'd take care of it immediately. later that day i get an email saying it went out ups 3 day select. when it arrived, it was not only Q4 but i also got a copy of COD2! . i was so blown away by this that i "pulled the trigger" and order a second evga 7800GT to go SLI.
great customer service and a kick ass product.
sorry if this is the wrong forum but i was up all night playing Q4

 

[kyparrish]

:thumbsup:

 

[TecHNooB]

I love it when companies perform such gestures like this. But I am saddened to hear that you lost sleep over Quake 4. Have fun with SLI!

 

[RedBeard]

eVGA's warranty service is outstanding.

 

[JBT]

Thats awsome. It's great these companies are realizing that if you treat your customers so well they will keep supporting you. (like you bought another 7800GT)

 

[compgeek89]

eVGA > All. they're enough reason to keep me with nvidia over ATi.

 

[MiranoPoncho]

Thier service does indeed rock! When my 7800 gt died, They overnighted me a new one, on the house with cod2. Great company, outstanding product.

 

[Capt Caveman]

I've been trying for almost two months to get my free copy of COD2. Keep on getting told that it will get immediately shipped out. I guess I'm one of the unlucky ones.

 

[bjc112]

eVGA might only be second to OCZ..

 

[nitromullet]

Always a good experience with eVGA. I RMA'ed a 6800GT with no hassles and Stepped Up two GTX'es to GTX KO... Great customer service everytime.

 

[djnsmith7]

It's awesome to read stories like this...You don't hear about them every day...Glad to hear it all worked out for you...

 

[Cooler]

enjoy your SLI !

 

[Elvis2]

this is pretty cool. i forwarded this link to "Mario" whom i assumed was in customer service and this was the email i received in response:

Hi Randy,

I read your tread on Anandtech. Thanks. In fact, I had dinner with Anand two weeks ago.

The cool thing about evga, is that you never know who will help. For example, I am the head of Engineering, R&D, and actively help take tech support calls and answer emails when the volume gets high. We have a real team spirit.

As I was reading your thread, I noticed some end user didn't get his Quake 4 game. Is there any way you can give him my email, mario@evga.com, so that I can have my staff send him a his tomorrow.

Thanks again for your compliment.

Mario Gastelum

there ya go capt. caveman...email him

 

[Capt Caveman]

Thanks Randy. Very much appreciated!

Originally posted by: Elvis2
this is pretty cool. i forwarded this link to "Mario" whom i assumed was in customer service and this was the email i received in response:

Hi Randy,

I read your tread on Anandtech. Thanks. In fact, I had dinner with Anand two weeks ago.

The cool thing about evga, is that you never know who will help. For example, I am the head of Engineering, R&D, and actively help take tech support calls and answer emails when the volume gets high. We have a real team spirit.

As I was reading your thread, I noticed some end user didn't get his Quake 4 game. Is there any way you can give him my email, mario@evga.com, so that I can have my staff send him a his tomorrow.

Thanks again for your compliment.

Mario Gastelum

there ya go capt. caveman...email him

 

[tfcmasta97]

omg thats rediculously amazing lol,


i sure know which company im gonna buy my next upgrade from..

 

[deeznuts]

Originally posted by: bjc112
eVGA might only be second to OCZ..

OCZ is an example of how a company can rectify their image. When I first started with the enthusiast scene, OCZ was a horrible company. There were even pictures of their "lab" floating around, which consisted of a cluttered backroom of some whitebox company. I leave the scene for a couple of years, come back, and OCZ is this great company lol.

Back on topic, I'm looking to sell my GTO2 and getting a 6800GS. This thread has made me decide to go with eVGA, we don't ever think abou the service until something breaks.

 

[nealh]

wow..that is awesome service

GO EVGA

 

[pibrahim]

I would concur with everything everyone has said about eVGA - top customer service.

I'd also suggest steering clear of Asus - my current graphics card is from them and their technical support just don't get back to your e-mails whatsoever. Think I'm gonna RMA it and return to eVGA...

 

[1Dark1Sharigan1]

Since we're on the topic, I just bought another GT recently (last week) . . . would I still qualify for a copy of COD2?

 

[rise]

It's great these companies are realizing that if you treat your customers so well they will keep supporting you.

:thumbsup:

:thumbsup: i love evga.

 

[gw186]

So they screw up and you praise them. :roll:

 

[christopherzombie]

The last 3 videocards I've owned have been EVGA. And one came with a free SLI mobo! Thumbs up here.

 

[rise]

Originally posted by: gw186
So they screw up and you praise them. :roll:

:roll:
mistakes happen, its how people respond to mistakes that matter.

 

[Mavrick007]

That's the kind of company that will get my business too. Support does go a long way when you have a product. The quality seems to be pretty decent too, but there's bound to be a certain percentage of defects from manufacturing or what not for any product. It's good to see that they actually honor their warranty and go the extra mile.

:thumbsup: to eVGA!

 

[1Dark1Sharigan1]

I emailed eVGA and they said they would send me a free copy of COD2 even if the offer is no longer available . . .