EVGA's "lifetime" warranty

[TemjinGold]

Hey sorry for not updating a year and a half ago...

They flat out refused. My bro ended up getting an XFX 4850. He and I have sworn off eVGA (we used to get exclusively them even at a price premium and both upgrade every 1-2 yrs with me upgrading 1 machine and him doing 3.) He had an issue with an XFX card too but they handled it really well so we're both sticking with them now.

 

[Golgatha]

Originally posted by: deadken

Originally posted by: dderolph

Originally posted by: deadken... PNY Video card. In order to get a RMA you need to furnish a copy of the purchase reciept.

You're complaining about the requirement of proof of purchase? Man, that's surely a common requirement. And, it's just common sense.....

Not at all... PLENTY of memory manufacturers DO NOT require a copy of a reciept to RMA a stick of memory. Corsair, Crucial, Patriot, etc... I'd bet even Kingston Value Ram doesn't need a copy of the reciept. As long as the stick of memory has their sticker on it, IT IS COVERED by their lifetime warranty. I think you quite a bit off in what I was saying. I stated that after I did send the stick in, I got back a bad stick. It wasn't just that it had errors, but that it didn't work. I had to AGAIN send back the (new) stick and then got a good stick.

I really don't wanna take this any further off topic. I was trying to point out that there was/is another company out there that says it has a 'lifetime' warranty on their video cards, but in reality they don't. Once they stop producing them (let's face it, in the world of graphics cards the turnover rate is HIGH), you are out of luck. I only added the BTW part to say that I won't buy much of anything from PNY anymore no matter how good the price seems.


(edited for type-o)

The one time I've ever had to RMA a stick of RAM, it was a Crucial stick. Their RMA process was flawless and all that was required at the time was that the sticker on the RAM had to be there. Otherwise, there was no other documentation necessary.

 

[exar333]

Originally posted by: TemjinGold
Hey sorry for not updating a year and a half ago...

They flat out refused. My bro ended up getting an XFX 4850. He and I have sworn off eVGA (we used to get exclusively them even at a price premium and both upgrade every 1-2 yrs with me upgrading 1 machine and him doing 3.) He had an issue with an XFX card too but they handled it really well so we're both sticking with them now.

Something sound's strange to me on why they would flat-out deny this.

 

[nitromullet]

Originally posted by: ExarKun333

Originally posted by: TemjinGold
Hey sorry for not updating a year and a half ago...

They flat out refused. My bro ended up getting an XFX 4850. He and I have sworn off eVGA (we used to get exclusively them even at a price premium and both upgrade every 1-2 yrs with me upgrading 1 machine and him doing 3.) He had an issue with an XFX card too but they handled it really well so we're both sticking with them now.

Something sound's strange to me on why they would flat-out deny this.

I agree. This is a bit perplexing... It seems that if they refuse, they would at least offer you an explanation. Like, it doesn't qualify because it has been altered, wasn't registered, is a refurb etc... Not saying any of these are the case, just examples of valid reasons to deny a warranty claim.

 

[Danly]

I just rma'd an evga 7800gt that I purchased in 2005, and had absolutely zero problems. It was an AX part, that I registered right after I bought. I even had another evga product that I bought around that time that I never registered, and they rma'd that too. They usually wont rma cards with physical damage, or something other than general wear and tear. Maybe that was the problem?

 

[OCGuy]

Yea something seems fishy.

 

[blurredvision]

Originally posted by: Danly
I just rma'd an evga 7800gt that I purchased in 2005, and had absolutely zero problems. It was an AX part, that I registered right after I bought. I even had another evga product that I bought around that time that I never registered, and they rma'd that too. They usually wont rma cards with physical damage, or something other than general wear and tear. Maybe that was the problem?

Just curious....did you get another 7800GT in return? I have the same exact card that I purchased in September of 2005, and it's still solid as a rock. Just purchased an eVGA GTX275 off Newegg and was poking around my order history, that's how I know exactly how long I've had my current card.

 

[sarentack]

It dont sound fishy at all.

least not with the experience I had with EVGA.

It kind of seems they try to avoid giving out an RMA if they can, you should see the BS I got from them through emails just over a 8800GTS card covered by a life time warranty.

Denying the RMA numerous times with the following responses;

- OUt of 1 year warranty (its life time warranty)

- Records dont match shipment ( huh? apparently where they ship to and where you live matters)

- Place of purchase not supported and does not match shipping records for serial number.
(??? what?)

- Product does not match EVGA shipping records for purchase place


I am not even sure I posted all the crap they sent me as to why they refuse an RMA. But it appears they do this purposely to people for unknown reasons, you hear good stories and seem impossible, then you hear bad ones, goods ones include people getting upgraded RMA replacements, bad ones include getting used recycled crap through an RMA off of DOA or close to brand new items sent in.

How did I solve this problem?

Filed a complaint with the BBB, within about 2 days of doing that, I had my RMA accepted, what was included within the complaint mainly was them not honoring life time warranties.

I wish it was possible to avoid EVGA products, but they seem to flood the market too much right now over anything else, EVGA has almost created a monopoly with online products, PNY has created the offline monopoly on store shelves, I havent heard anything good about PNY either.

 

[SilentRunning]

Originally posted by: sarentack
It dont sound fishy at all.

least not with the experience I had with EVGA.

It kind of seems they try to avoid giving out an RMA if they can, you should see the BS I got from them through emails just over a 8800GTS card covered by a life time warranty.

Denying the RMA numerous times with the following responses;

- OUt of 1 year warranty (its life time warranty)

- Records dont match shipment ( huh? apparently where they ship to and where you live matters)

- Place of purchase not supported and does not match shipping records for serial number.
(??? what?)

- Product does not match EVGA shipping records for purchase place


I am not even sure I posted all the crap they sent me as to why they refuse an RMA. But it appears they do this purposely to people for unknown reasons, you hear good stories and seem impossible, then you hear bad ones, goods ones include people getting upgraded RMA replacements, bad ones include getting used recycled crap through an RMA off of DOA or close to brand new items sent in.

How did I solve this problem?

Filed a complaint with the BBB, within about 2 days of doing that, I had my RMA accepted, what was included within the complaint mainly was them not honoring life time warranties.

I wish it was possible to avoid EVGA products, but they seem to flood the market too much right now over anything else, EVGA has almost created a monopoly with online products, PNY has created the offline monopoly on store shelves, I havent heard anything good about PNY either.

Sounds like you bought it from a second party or at least not an authorized seller. They are saying that the location you purchased it from is not the dealer that ordered it from them.

 

[TemjinGold]

Anyways it was a while ago for us and we've been happy with XFX since so it's case closed as far as we're concerned. I'm not trying to dissuade anyone from buying eVGA or anything, I just posted the result because it was requested. They said no when my bro called (and the guy on the phone gave him a hard time.) If he had called a few more times and asked for a supervisor maybe it would've been resolved positively but my bro was kind of upset with that call and simply decided it wasn't worth it to keep doing business with them.

 

[Leyawiin]

NVM.

Damn necro threads.

 

[sarentack]

Originally posted by: SilentRunning

Originally posted by: sarentack
It dont sound fishy at all.

least not with the experience I had with EVGA.

It kind of seems they try to avoid giving out an RMA if they can, you should see the BS I got from them through emails just over a 8800GTS card covered by a life time warranty.

Denying the RMA numerous times with the following responses;

- OUt of 1 year warranty (its life time warranty)

- Records dont match shipment ( huh? apparently where they ship to and where you live matters)

- Place of purchase not supported and does not match shipping records for serial number.
(??? what?)

- Product does not match EVGA shipping records for purchase place


I am not even sure I posted all the crap they sent me as to why they refuse an RMA. But it appears they do this purposely to people for unknown reasons, you hear good stories and seem impossible, then you hear bad ones, goods ones include people getting upgraded RMA replacements, bad ones include getting used recycled crap through an RMA off of DOA or close to brand new items sent in.

How did I solve this problem?

Filed a complaint with the BBB, within about 2 days of doing that, I had my RMA accepted, what was included within the complaint mainly was them not honoring life time warranties.

I wish it was possible to avoid EVGA products, but they seem to flood the market too much right now over anything else, EVGA has almost created a monopoly with online products, PNY has created the offline monopoly on store shelves, I havent heard anything good about PNY either.

Sounds like you bought it from a second party or at least not an authorized seller. They are saying that the location you purchased it from is not the dealer that ordered it from them.

I got it off Ebay, but alot of the crud they tell you goes against trade laws to, it dont have to be an authorized dealer selling you the card for it to have a valid warranty, its never mattered much with BFG, BFG I gotten a 7800GS replaced, and a FX5200 replaced TWICE with no hassle, no paper work, nothing. I think I had a 6600 I sold not long ago I purchased off ebay and it was also BFG, had it went out I doubt I would of had any problems getting an RMA for it either.

I think its just EVGA trying to pull a fast one by ignoring common trade laws which many people dont take the time to look into anyway.

One of the common things people do is buy cards from the authorized dealers, take the rewards like free digital downloads of games and trials, then sell them both seperate to earn a profit.

 

[geokilla]

Post on their forums. I've heard lots of good stories from EVGA, with maybe one or two bad stories.

Oh, and one bad experience shouldn't make you hate them. At least that's what I try to do. Don't judge a book by its cover kinda thing I guess.

 

[blurredvision]

Originally posted by: sarentack
I got it off Ebay, but alot of the crud they tell you goes against trade laws to, it dont have to be an authorized dealer selling you the card for it to have a valid warranty, its never mattered much with BFG, BFG I gotten a 7800GS replaced, and a FX5200 replaced TWICE with no hassle, no paper work, nothing.

If eVGA states that the warranty isn't transferable, then they were completely in their right to refuse you, regardless of what you think should happen or what another company does.

 

[sarentack]

its more complicated then that though.

I am not even sure if they say its not transferable, but one thing people have to realize with many corporations is that the terms of use, the fine print, much of it is illegal, when you call them out on it, they will be happy to assist you and do whatever it takes to prevent possible court action because they know they were in the wrong.

Take their box for example, it says on the back of it, Limited Lifetime warranty upon product registration.

it dont say anything on there about it being within 30 days of purchase or anything outside of that, it dont even mention 1 year product warranty which is required by law.

I think this is where they got caught once I got the BBB complaint filed.

 

[nitromullet]

Originally posted by: sarentack
its more complicated then that though.

I am not even sure if they say its not transferable, but one thing people have to realize with many corporations is that the terms of use, the fine print, much of it is illegal, when you call them out on it, they will be happy to assist you and do whatever it takes to prevent possible court action because they know they were in the wrong.

Take their box for example, it says on the back of it, Limited Lifetime warranty upon product registration.

it dont say anything on there about it being within 30 days of purchase or anything outside of that, it dont even mention 1 year product warranty which is required by law.

I think this is where they got caught once I got the BBB complaint filed.

Businesses being a member of and responding to the BBB is purely optional. You can file a complaint with the BBB with non-member companies as well, and they may or may not respond. So, basically it's still EVGA going above and beyond their stated warranty voluntarily.

http://www.bbb.org/us/Business-Accreditation/

 

[WaitingForNehalem]

You should demand to speak to someone higher in position than that lady. You paid for the product that comes with a lifetime warranty and you need to make sure they honor it.

 

[OCGuy]

You got it off ebay and complained they wouldnt honor the warranty?


Those comments from you are almost libelous.

 

[sarentack]

But it goes a little beyond that.

lets just scrap out Ebay or any seller from the equation and talk about why the card went bad in the first place.

Thats Nvidias fabulous 190.38 drivers.

The number of people with similar problems since installing those drivers is by the dump truck load.

Anyone not adjusting fan speeds since putting in the 190.38 is bound to destroy their card, more notable the EVGA brands mostly since all EVGA cards are bulky.

Theirs too many loops holes with the whole transferable thing, its also quite amusing that EVGA product registration list sellers not "authorized", this whole legal mess if you want to get technical is exactly that, a big damn mess.

 

[PCTC2]

You can't even register a card if it's been registered before (OF COURSE), and the warranty is non-transferrable. If you abide by what they say, they are the best. I've replaced upwards of 5 graphics cards (artifacts, artifacts, step-up, step-up, DOA) and 4 motherboards now (same motherboard 4 times... once for a quad-core revision and 2 times for RAM frying and once for instability) and have never had a problem with an RMA from eVGA. It's their business and their terms of agreement.

 

[sarentack]

Originally posted by: PCTC2
You can't even register a card if it's been registered before (OF COURSE), and the warranty is non-transferrable. If you abide by what they say, they are the best. I've replaced upwards of 5 graphics cards (artifacts, artifacts, step-up, step-up, DOA) and 4 motherboards now (same motherboard 4 times... once for a quad-core revision and 2 times for RAM frying and once for instability) and have never had a problem with an RMA from eVGA. It's their business and their terms of agreement.

Yeah it is, but since you obviously deal alot with EVGA, they didnt ignore you or try to brush you off since you did alot of business with them.

But BUSINESSES HAVE GUIDELINES AND LAWS TO FOLLOW

 

[Zap]

Wow, a blast from the past.

Originally posted by: sarentack
I got it off Ebay

http://www.evga.com/support/warranty/

"Products purchased second hand or from an auction site do not carry any warranty."

 

[AlgaeEater]

Originally posted by: PCTC2
You can't even register a card if it's been registered before (OF COURSE), and the warranty is non-transferrable. If you abide by what they say, they are the best. I've replaced upwards of 5 graphics cards (artifacts, artifacts, step-up, step-up, DOA) and 4 motherboards now (same motherboard 4 times... once for a quad-core revision and 2 times for RAM frying and once for instability) and have never had a problem with an RMA from eVGA. It's their business and their terms of agreement.

You see? This right here. I got nothing against EVGA customer service, they were always nice to me. But I always seem to have to RMA their products and test their "best customer service on the tubes" reputation. Like in my earlier post, just something not right about the whole thing. I've never had any real issues with BFG or XFX regarding their products frying out or taking a dive on me.

When I buy EVGA, I feel like I'm leasing than buying! Eventually you just end up "stepping-up" to a new model anyway once the lease... I mean warranty is due.

 

[OCGuy]

Originally posted by: Zap
Wow, a blast from the past.

Originally posted by: sarentack
I got it off Ebay

http://www.evga.com/support/warranty/

"Products purchased second hand or from an auction site do not carry any warranty."

Hey, you shouldnt have to actually follow any stipulations to get a warranty.

See what happens when you try and RMA from some other company. I hear horror stories from other board partners both red and green. If you cant register within 30 days or you buy it off ebay, I dont really feel sorry for you.

 

[sarentack]

Originally posted by: Zap
Wow, a blast from the past.

Originally posted by: sarentack
I got it off Ebay

http://www.evga.com/support/warranty/

"Products purchased second hand or from an auction site do not carry any warranty."

Which they cannot enforce if authorized dealers sell on auction sites.

some places that is not authorized dealers are wholesalers who sell them, again we talk about trade laws being violated, but at the same time much of their fine print cannot be enforced due to how many of the EVGA items is distributed in the first place.

Heck I called my computer store which dont handle top of the line video cards, since they are more along the lines of fixing, building, selling parts for business computers only, they told me they could order those products.....so if a computer store can order EVGA products and sell them to me, does that mean they wont carry the warranty either?

This is the problem and why EVGA HAD TO GIVE ME AN RMA once I put my foot down with them.