Fedex, arggggh!

[icelazer]

I feel like Charlie Brown today...paid extra for overnight Fedex shipping. Site says guaranteed delivery by 430p. No problem, I'll be here until it gets here. Well apparently the guy walked up to the door, put the door tag on the door with a "signature required" entry, didn't knock or ring the doorbell, and left. Two options, wait until monday or drive 19 miles to pick it up after 630p tonight...

Call up Fedex:
1) Well sir does your doorbell work? I say if it will make you happy I'll go ring it a bunch of times (which I proceed to do).

2) Well you can pick it up or Monday....I say hell no, I waited all morning and paid an exorbitant amount for this and he didn't even make a real attempt

3) Well sir you are only guaranteed delivery by 430 you know...Well I'm fine with that, make sure it gets here by 430!

What the hell, does my doorbell work? I paid $40 to have this thing here, today, by 430 at my house...When is it acceptable to blame the customer and make them do the leg work? Moreover, I wouldn't have cared if he showed up at 4:29:59p as long as he rang the doorbell and/or knocked!


</Frustrated_Consumer>

 

[Xecuter]

fedex>usps>>>>ups

 

[Crusty]

My UPS driver does the same, on the first day of delivery attempts the truck just rolls by my house and then i get a 'delivery attempted' notice... the next day they actually get out and leave the note but don't ring my doorbell.

Last friday I had a set of 4 big and heavy boxes delivered, the driver left all 4 of them on my front patio without even ringing or knocking once. I only knew they were there when I went to check the tracking and saw 'delivered'.

It's like my UPS driver is asocial, I really don't get it. I've lived here for 2 years now and I've never had a single UPS package delivered on time.

 

[DesiPower]

kinda known issue with UPS and Fedex. you should not get sig required unless its delivered to a business where there is always someone to personally receive it, like a receptionist. OR get it delivered to the nearest FedEx location. For residential addresses, signature required, success rate is very low

 

[dullard]

It sucks and it happens all the time with all shippers. The only real solution is to deliver it to work. You are virtually guaranteed that they'll come into an office and deliver it since they know offices are open during delivery hours. Plus, you don't lose a day of work sitting at home. And, they often deliver to business addresses first, so if you really wanted to you could sit at work until it comes in then go home.

 

[BarkingGhostar]

I feel like Charlie Brown today...paid extra for overnight Fedex shipping. Site says guaranteed delivery by 430p. No problem, I'll be here until it gets here. Well apparently the guy walked up to the door, put the door tag on the door with a "signature required" entry, didn't knock or ring the doorbell, and left. Two options, wait until monday or drive 19 miles to pick it up after 630p tonight...

Call up Fedex:
1) Well sir does your doorbell work? I say if it will make you happy I'll go ring it a bunch of times (which I proceed to do).

2) Well you can pick it up or Monday....I say hell no, I waited all morning and paid an exorbitant amount for this and he didn't even make a real attempt

3) Well sir you are only guaranteed delivery by 430 you know...Well I'm fine with that, make sure it gets here by 430!

What the hell, does my doorbell work? I paid $40 to have this thing here, today, by 430 at my house...When is it acceptable to blame the customer and make them do the leg work? Moreover, I wouldn't have cared if he showed up at 4:29:59p as long as he rang the doorbell and/or knocked!


</Frustrated_Consumer>

Depending on which annex of FedEx I have a packing coming out of, I will either get them ringing the doorbell and waiting a minute, or I'll get a Tag & Run. Those that Tag & Run are simply not trying to do their job, but toss packages out of their truck while [maybe] slowing down as they pass the address.

I once caught one such Tag & Run team and waved them down as they were trying to turn around in my neighbor's driveway. Good thing I held up mt Smartphone as if to take a picture. The damage to the box led to me refusing delivery.

Strange that the Tag & Run crew always delivered a package damaged, where as the crews from the other annex don't. Something tells me these yahoos need to be shipped off by FedEx and treated in the same manner.

 

[CallMeJoe]

Upstate South Carolina: not only do my FedEx and UPS drivers deliver promptly and ring the doorbell every time, if I'm not home and they do a drop-off on my porch they will bag the package if it looks like it might rain...

I guess I'm just lucky enough to live in an area where some employees still care.

 

[icelazer]

Didn't really have a choice on signature required, it's an electronics package that the vendor shipped that way. I especially chose overnight so that I could have it today, and I don't mind signing for it (sometimes better than leaving on the porch) but all they had to do was ring the doorbell...

 

[Lifted]

I thought it was only UPS that hired ninjas to train their delivery drivers.

 

[icelazer]

I felt like snapping back to that rep with like "Did your driver know how to ring a doorbell?"

 

[Krazy4Real]

So are they going to have the driver get you the package today?

 

[mfenn]

Upstate South Carolina: not only do my FedEx and UPS drivers deliver promptly and ring the doorbell every time, if I'm not home and they do a drop-off on my porch they will bag the package if it looks like it might rain...

I guess I'm just lucky enough to live in an area where some employees still care.

Holy Crap yes. The UPS and FedEx people in the Greenville-Spartanburg-Anderson area are some of the nicest folks around. UPS has even turned the truck around for me when I missed a delivery (my fault).

 

[icelazer]

Support said they'd have dispatch call me (haven't heard anything from them yet)...I suppose if not I need to drive to town to pick it up after 630p today

 

[child of wonder]

DHL did the same thing to me. I stayed home from work to receive the package. Was sitting on my couch not even 15 feet from the front door all day.

Went out to check the mail and came back to find a "sorry we missed you" tag on my front door. Asshole had walked up and simply stuck the tag on the door without even ringing the doorbell or knocking!

Called DHL and screamed at a rep but all she would say was "sorry, you'll have to wait until redelivery on Monday!"

 

[cronos]

fedex>usps>>>>ups

The truth is, the carrier doesn't matter, it's the delivery guy working for a particular carrier who happens to be assigned to your route that matters. For some unlucky people they all suck just the same.

My UPS guy is okay, while my Fedex guy is this gigantic lazy ass. A couple of times I had to find out from the online tracking page that my package didn't get delivered because 'I wasn't home' while I was waiting in my apartment the whole time. Of course, I never got a tag because he was never there and just skipped the whole apartment building. I think if it's only one or two packages going to our building he feels it's not worth his time to go inside, park his truck, and walk upstairs to deliver them, so he just passed us and go on to the next building. *curses*

 

[Hacp]

Next time, park your chair outside the front porch and wait for the fed ex guy to come. When he arrives, kidnap him.

 

[CRXican]

Yep, it's all about the driver.

Even if our UPS guy is here three times in the same week he rings the bell every time.

 

[paulney]

I ordered an overnight delivery from FedEx for some important equipment for the conference. Guess what? They forgot to load it on the truck going from one hub to another, so it just sat in Sacramento instead of arriving to San Jose.

Luckily, the conference did not start until 11am the next day, so they had enough time to move it to their San Jose hub, and I picked it up myself first thing in the morning.

They nearly gave me a heart attack, when I arrived at the pick-up center, and they had no records of my package being there. I told them to go look in the back, because otherwise my head was going to explode, and they would have one ugly mess on their hands. The package was indeed sitting on the shelf there, without any tracking record about it.

 

[child of wonder]

Next time, park your chair outside the front porch and wait for the fed ex guy to come. When he arrives, kidnap him.

No, you become a Fedex driver. Work there for decades. As your driver gets older and eventually has diabetes, take the route to his house. When he orders insulin online, THEN kidnap him. As he dies in diabetic shock you put a sticker on his face:

"SORRY I MISSED YOU! WILL ATTEMPT REDELIVERY TOMORROW... IN HELL!!!"

 

[Bacstar]

I had something like this happen awhile back when I was recovering from my heart surgery. I was definitely home and awake, and the room I was in was right by the front door with a view of the entire street.

I was watching the status. Most of the day, it said "On truck for delivery", and around 8pm, the status changed to "Delivery attempted-no one home". Yeah, right. I never saw the truck even come up the street. However, Fedex did come by early the following day and made the delivery.

 

[Leros]

I've had this happen to me too. Now if I stay around to wait for something, I put a sign on my door.

"Dear UPS,

I am home today, please ring the doorbell"

 

[waggy]

I've had this happen to me too. Now if I stay around to wait for something, I put a sign on my door.

"Dear UPS,

I am home today, please ring the doorbell"

someone else mentioned this. i do it now for fedex. The UPS man is great and knocks every time. granted by the time i get to the door he is in the truck heh.

 

[icelazer]

Didn't hear anything by 430 so I called them again...The lady was nicer on the phone this time and I requested to file a formal complaint. She said the driver may not even be back at the station by 630, he wasn't communicating any info to them at all... Anyway, I drove over to the place around 645 and they had it in the back. I told the lady at the counter the whole story and she said she'd file it with her manager also...Asshat

I'm wondering if I shouldn't ship an iphone with gps on and an extended battery hooked up that creates a reverse shell every 30 minutes or so like that guy did at Defcon a few years back...You can see em coming that way!

 

[Leros]

Didn't hear anything by 430 so I called them again...The lady was nicer on the phone this time and I requested to file a formal complaint. She said the driver may not even be back at the station by 630, he wasn't communicating any info to them at all... Anyway, I drove over to the place around 645 and they had it in the back. I told the lady at the counter the whole story and she said she'd file it with her manager also...Asshat

I'm wondering if I shouldn't ship an iphone with gps on and an extended battery hooked up that creates a reverse shell every 30 minutes or so like that guy did at Defcon a few years back...You can see em coming that way!

It would be neat if you could get a constantly adjusting prediction of when your package will arrive. It seems very technically feasible. The computer knows the driver's route, where the driver currently is, and how many packages the driver has to deliver before getting to yours. You should be able to get a pretty good indication so you only need to stay at home for 1-2 hours max.

 

[BUTCH1]

I have also been a victim of the "attempted delivery" BS, one wonders what UPS is paying their drivers these days, has it degraded to an $9/hr job that no one cares if they get fired?..