So I've been paying 77.99/month for the past year and all of a sudden I'm getting billed at 84.99. I ask a VZ rep what's up with this, and they said "Your Internet service is not under any contract and subject to rate changes." Anyone else had them just randomly raise the monthly price by 9%? I'm going to start looking into other options, fucking greedy assholes.
Yeah the only problem with the $10/month bundle discount is that I don't want a bundle. They did offer me that, but my rate would go up to $90 (99.99-10.00) for internet and basic cable which doesn't include ANY sports. I don't even watch TV as it is (only sports.. at uh, friends' houses), so raising my rate by 5/month isn't what I want. Esp since they already just raised my rate to 85 for no fucking reason other than to give their execs and shareholders a nice Christmas bonus.It's normal. Happens with Optimum which is the direct competitor here. But what's good about FIOS is that there's always some kind of promotion. They give a ~$10 "valued customer" discount for a year (renewable) just for asking. I'm currently on a $20 Double Up and Save promo for having VZW data + FIOS internet for 2 years (not available anymore) - not combinable with "valued customer". There's also a $10 Verizon Connections discount depending on your employer (http://verizonconnections.vzcomportal.com/). I also renewed a 2-year agreement which knocks off $35 from the normal triple play price. I signed up for FIOS 4 years ago and I only went from $89/mo. to $99/mo. now because of different promos. This includes the various taxes that have gone up. I had them for over 5 years at a different house too so I trust them and renewing to a 2-year contract is an easy decision for me.
Optimum on the other hand - my parents had them for $70/mo. when they signed up and when that promo was over they increased them to $120 and would not drop any further. I switched them over to FIOS.
that is normal. the 2 year pricing is a special contractual rate. my rate went up about $25 after the 2 years was up. all i did was just talk to them on chat and after about 30 minutes on chat i got it back down to what it was for another 2 years.
or you could just cry about it because you didn't know the terms that you agreed to.
So I've been paying 77.99/month for the past year and all of a sudden I'm getting billed at 84.99. I ask a VZ rep what's up with this, and they said "Your Internet service is not under any contract and subject to rate changes." Anyone else had them just randomly raise the monthly price by 9%? I'm going to start looking into other options, fucking greedy assholes.
^ it's not for no reason - it's out of the special promo rate. They are a business and they are in business for a reason. Would you rather they started you at the current rate?
Those who buy package deals get better discounts. It's not just a FIOS thing. If I only wanted internet, would I expect to get just the same internet price as someone who has the triple play?
Or you could learn to read. I never said I was on a contract with them, no contract ran out. I was originally on the 15/5 plan for $60 but they got rid of that and made everyone upgrade to 25/25 (for free) since they upgraded their lines. Then they coaxed me up to 50/50 for $15 more a month to 74.99, then raised my rate to 77.99 for the past 10 months or so, and now jacked it up to 84.99 for no reason.
is it all of a sudden randomly? Like you were out of contract, paying month to month and then all of a sudden it went up?
or your contract just expired and the rates went up... all of a sudden?
That's how they get you. Those calls to upgrade are usually promo prices, then they stop offering the cheaper plans so you can't switch back.
They did the same to me way back when. I just wanted cheap Internet, so I got the 1.5Mb/sec plan for $14.99/month. They called me up some time later and offered 10Mb/sec for $24.99/month. I agreed cause high def streaming would be nice. A year later, the bill was $54.99/month. Now it's $57.99 since they did away with the savings you get by providing your own modem instead of leasing. If I said no orignally, I'd probably be paying $17.99 and be perfectly happy, and richer. But no, they need my money more than I do so they can provide more channels that no one watches.
Ah, that makes sense. So promo creep is how they get you. Thanks for sharing.
skipsneeky2, now I don't feel so bad. Maybe I should just be thankful for 50/50@$85. I will say that 25/10 cable I had before Fios was just awful. Peak hours, it was unusable. Overall Fios has been better.