[Actually Hagbard there hasn't been much I've had to say. Or rather nothing that I had to respond to. There have been enough other people to answer questions regarding our products correctly that I don't have to respond].
Or because everything I've been saying is factually correct.
[Regarding your power supply I'll check again and see what happened. As far as I knew it was handled and shipped out already. Obviously since you're still complaining about it, nor mentioned that you've received it, then something again went wrong.]
I've sent about twenty messages asking what happened to both the head of tech support, Paul Nelson, and one of your customer service reps. You're CS rep made it clear they weren't going to honour the original agreement. Do the right thing, and I'll shutup, here and the many other groups I frequent.
[Since I have no control over RMA, Tech Support, nor Customer Service (I believe I've mentioned I've been promoted out of the CSR position back in June) I'm not always made aware of how things are being handled. Additionally since all you do is attack Antec I've felt no need to respond since you did have a bad experience with us. It happens (actually I won't shop at Sears due to a bad experience there myself), we try to avoid that, and if something like your situation happens we try to make amends.]
I don't just boycott, I let everyone know of my bad (and good) experiences. That's one of the purposes of such a forum.
[You might want to point out that at the time of post about what others feel about Antec via Reseller ratings that the rating received was based off of 6 people (including you). Obviously not a huge sample size].
Most negative, btw.
[Also I don't think you're doing yourself any good by referring to the people on here who like and buy Antec products as drones. Respect their opinion, they're putting up with your what 100+ posts about your bad experiences with Antec etc. Additionally your claim about a month ago, that there are other Antec employees on here besides myself is totally baseless. Besides that it being unethical to do so, we're busy enough that we don't have the manpower/man hours to have people make up fake ideas and post on here on a continuing basis.]
Sorry, but given my experience, I don't see what others find exceptional about your company's products or service.
[As it stands if it wasn't for me suggesting that I come on to the various forums there would be no Antec representation on any forum, and your complaints on this board would go unnoticed by us. So you would not have received the offer to send you a new power supply for free, much less have finally gotten the answer to your original question.]
That's an interesting statement, given that I have received no answers and no new power supply. Moreover, I would have given up by now, had they not offered the replacement supply...its the dishonesty that has me on the attack.
[So here are some facts for everyone. At the time the 1888-542-6832 number did not work in Canada, in fact I have no evidence for sure if it does now or not. This was a decision made YEARS ago, since we very few sales in Canada at that time. Yes Hagbard sent e-mails into to our tech support asking about voltages on his power supply. Tech support can't find a record of the original e-mails, nor responses, but that is likely due to a hard drive getting toasted on one of their systems. Once I saw his posts on here about his prediciment I stepped in and let the Tech Support Supervisor know what was going on(about a month after his first e-mail). At that point my direct involvement ended. I was cc'd on an e-mail stating that we were going to send Hagbard a PP303X at no charge, and since it was our fault that he could no longer RMA to Onvia we would not require him to send the defective unit back to us (normally we do require that, actually we normally want the defective unit here first, then we ship out). Hagbard requested that we not ship UPS since they get held up at the border for duties and taxes and that would have ended up costing Hagbard some $$. Apparently Hagbard as not received that replacement power supply, nor a tracking number, so again I'll work with Tech Support and RMA we'll see what the hell happened]
They've just been throwing gas on the fire over the past month. I don't expect any better.
[That's all the info I have currently.]
This is probably the last I'll ever hear from you, other than the standard response: "Thank you for Contacting Antec" that I've gotten from all the tech support people and CSRs.
....hagbard