<< i'm just wondering, do they ever come damaged or hard fit?
is it easy to do store exchange? >>
I ordered 4 pairs, none were damaged. The Air Max's came together in a medium sized box, the K. Cole's took longer b/c they were on back order and shipped individually in a heavy duty wrapper with just the box as protection. Both boxes were pretty mutilated but the shoes were in perfect condition. As for in-store exchange, I'm sure it would be painless if they carry the style you want/have. I returned one of the pairs of air max's because the bubble was a fuschia green "neon-yellow" rather than the bright yellow in the website picture. Was painless, 'cept for the fact 2 different employees and the manager inspected the treads to make sure they were not worn.
Chiz
Oh yeah, as for hard fit, I only ordered shoes/models from brands I know my size in with faith. I've owned at least a dozen of each brand in the past and the sizes have remained consistent. Shoes are something I wouldn't take a chance with if you are not 99.9 % sure they are the right size.