I completely agree that reputation risk a real thing. Most public facing companies, especially in customer centric businesses like Starbucks have rules about how to interact with the public to reduce the risk of damaging the companies reputation.
Per the laws Starbucks agreed to operate under those rules must be applied equally.
Now Xellos said the CEO “threw them under bus” which implies that he thinks the employee who called the police was following standard policy and was not supported by management. Your post supports the same conclusion.
So my question again is how are your arguments logical?
- Does Starbucks have a policy, equally applied, of throwing out potential customers who are waiting for friends. (A policy which would itself have significant “reputation risk” of Starbucks being an unfriendly place for customers.) Followed by upper management scrambling to mitigate that foreseeable risk by throwing the low level employees under the bus.
- Or did one local employee intentionally/unintentionally discriminate against a pair of black customers by unequally invoking their legal right remove patrons and now upper management must mitigate the “reputation risk” caused by the failure of the lower level employee.
I’ve provided my logic and evidence above for the second option.
I’m looking for evidence and logic for the first option from you and Xello. And currently that scenarios appears to be twisted to fit the emotional narrative that discrimination doesn’t happen and anyone complaining of it is a whiner.