For everyone who has been unhappy with Newegg in the past... Gamers Nexus: Newegg scammed us! [Newegg Interview Posted]

[Captante]

Follow-up video....

 

[ultimatebob]

Yeah, just when you thought that it couldn't get worse for Newegg...

 

[Brainonska511]

Follow-up video....

What a clown company. Blaming the customer for damage when they left the left the RMA sticker on the damn board showing the damage was preexisting. Definitely going to be looking at other companies the next time I look to build a computer or buy some other electronics.

 

[VirtualLarry]

Seems to me, that this occasion is clearly Newegg's fault, and Steve got screwed, by their current practices and procedures, until he trotted out, "Do you know who *I* am, Newegg?" Then they apparently went into some sort of panic mode.

I'll say this about my personal experiences, I haven't really, yet, gotten screwed by Newegg, although they gave a late friend of mine a hassle for returning a piece of hardware with bundled "free" software, that they remove full retail price for said software when returning it.

There's a handy little solution to that, that I use when buying video cards, you can "UN-CHECK" the "Add this free bonus gift to cart" button on the page, before you add to cart.

I've also had fairly good luck buying AMD open-box mobos from the egg, although note quite carefully that AMD mobos prior to AM5 and TR4, have the pins on the CPU and not the socket, so it's fairly hard to screw up an AMD board the same way that Steve's open-box board got screwed up.

 

[Red Squirrel]

Newegg is basically Chinese owned now, so it's really not any different than Aliexpress. In fact I think they even do the marketplace thing so half the time you're probably not even buying from them but from some random person.

 

[UsandThem]

Yeah, just when you thought that it couldn't get worse for Newegg...

What a clown company. Blaming the customer for damage when they left the left the RMA sticker on the damn board showing the damage was preexisting. Definitely going to be looking at other companies the next time I look to build a computer or buy some other electronics.

Yeah, I think going forward (until Newegg addresses/fixes MAJOR LEAGUE FUCKUPS like this example), I'll gladly pay a few extra bucks to not have to deal with problems like this.

I just can't believe they were dumb enough to resend the motherboard with the original RMA sticker on it. Whoever was in charge of that will likely be looking for a new job tomorrow. That employee tomorrow morning in the manager's office:

 

[Red Squirrel]

More corruption!

This definitely not looking good for Newegg lol.

 

[Captante]

The plot thickens!

 

[ultimatebob]

This meeting with Newegg could be amusing!

 

[bononos]

More corruption!

This definitely not looking good for Newegg lol.

Newegg digging themselves into a deeper hole.

 

[Captante]

 

[BoomerD]

Sounded like Newegg just threw a ton of "cover our ass" corporate speak at him. Time will tell if they actually fix the many issues Newegg has become known for. As was pointed out in the video, most of us are of the attitude of "Newegg used to be good at <insert issue>," but in recent years, they've gone to shit." l still suspect some...most? of that is from their "new" Chinese overlords running the parent company. I used to prefer Newegg to Amazon for computer parts. Their search is better, selection and inventory were better, and RMA was easier. Then...something happened. Customer service took a back seat to sales. (especially once they opened their 3rd party marketplace) I've done almost zero business with them over the past 5-6 years...sending everything to Amazon.

 

[Hans Gruber]

Newegg stopped having good deals on gear 3 or 4 years ago. In the last year they had some pretty good deals from time to time. Think about people who buy stuff, say it's broken because they have no idea what they are doing.

 

[Stiff Clamp]

In the confrontation meeting posted above - I wonder how many service dept. managers know much, if anything, about the tech gear being returned. Too easy to make a misstep when dictating return procedures from a position of ignorance.

 

[lakedude]

I had great luck with Newegg for years, spent thousands, until...

They screwed me on 6 hard drives. 2 were bad and while they were sold retail with warranty the manufacturer claimed they were OEM without a warranty.

That was years ago. Amazon Best Buy and Walmart have taken up most of the slack although to be honest I haven't purchased nearly as much lately from anywhere.

 

[Captante]

As mentioned I've never personally had an issue with Newegg that wasn't promptly corrected.... I've heard MANY reports from others though!

Frankly I would never buy an "open box" product from them (or anyone else) although I HAVE purchased many refurbished PC's over the years without any problems.

Because of Newegg's return policy there have always been certain items I wouldn't buy from them under any circumstances (like monitors) and moving forward that will extend to ANY product without an "ironclad" warranty from the manufacturer. (ie: Corsair, EVGA, Seasonic etc)

Any product I might need to return to the merchant will be purchased from Amazon or locally @ Best Buy.

 

[Meghan54]

I had great luck with Newegg for years, spent thousands, until...

They screwed me on 6 hard drives. 2 were bad and while they were sold retail with warranty the manufacturer claimed they were OEM without a warranty.

That was years ago. Amazon Best Buy and Walmart have taken up most of the slack although to be honest I haven't purchased nearly as much lately from anywhere.

So, you got caught in Newegg's grey market items, eh? Kinda sucks that Newegg can do that...divert product intended for overseas sales and sell in U.S. at, typically, a cheaper price than same item intended for domestic U.S. consumption.

You can usually spot Newegg's grey market crap by the return policy attached to said item. If the return policy is for "replacement only, no refunds", then you're dealing with their gray market shit.

 

[lakedude]

So, you got caught in Newegg's grey market items, eh? Kinda sucks that Newegg can do that...divert product intended for overseas sales and sell in U.S. at, typically, a cheaper price than same item intended for domestic U.S. consumption.

You can usually spot Newegg's grey market crap by the return policy attached to said item. If the return policy is for "replacement only, no refunds", then you're dealing with their gray market shit.

I think Newegg would have allowed me to return the drives within a certain window but I went over the time limit because I needed help building the system.

The 6 Samsung drives went into a ZFS raid that I was not experienced with so I had to wait for a helpful friend to become available. Curiously the ZFS setup allowed a maximum of 2 drives to fail. I was very nervous running on 4 drives because all my data was at risk so I purchased 2 more drives immediately.

If I recall correctly the parts were not exactly gray market but OEM drives intended to be warranted by the system builder. Samsung told me the drives were sold to HP (I think, or perhaps some other system builder) as OEM drives. Not sure how Newegg ended up with them. By the end I vowed not to give Newegg or Samsung any of my business. This lasted a few years but this is being typed on a Samsung phone...

 

[Captante]

Back when I still bought a lot of mechanical drives I did not have good luck with Samsung at all and this was retail or OEM.

Oddly with their SSD's I've had literally one failure out of +/- 100 drives. (SATA 256gb 840 Pro... Samsung repaired it under warranty and its it my laptop currently)

 

[bononos]

.............
If I recall correctly the parts were not exactly gray market but OEM drives intended to be warranted by the system builder. Samsung told me the drives were sold to HP (I think, or perhaps some other system builder) as OEM drives. Not sure how Newegg ended up with them. By the end I vowed not to give Newegg or Samsung any of my business. This lasted a few years but this is being typed on a Samsung phone...

I think theres always some diversion of oem hardware into retail, AMD cpus were commonly sold as OEM until AMD clamped down on it. OEM isn't meant for retail and Samsung/HP worked out warranty coverage/procedures btwn themselves, that doesn't mean that OEM or those companies are bad.

Back in the old days(not sure if they still do it), Newegg sold OEM drives and add-on cards with a screw taped to the drive, which I think was to satisfy the condition that it came together with "hardware". And I bought a few of those drives/cards. I think I bought an oem Audigy 2 ZS which didn't come with a driver cd and they sent 2 later when I contacted support, probably threw in an extra 1 for good measure.

 

[lakedude]

I think theres always some diversion of oem hardware into retail, AMD cpus were commonly sold as OEM until AMD clamped down on it. OEM isn't meant for retail and Samsung/HP worked out warranty coverage/procedures btwn themselves, that doesn't mean that OEM or those companies are bad.

Back in the old days(not sure if they still do it), Newegg sold OEM drives and add-on cards with a screw taped to the drive, which I think was to satisfy the condition that it came together with "hardware". And I bought a few of those drives/cards. I think I bought an oem Audigy 2 ZS which didn't come with a driver cd and they sent 2 later when I contacted support, probably threw in an extra 1 for good measure.

I was not mad at Samsung for the drives being OEM. I was mad at Newegg for selling OEM drives as retail.

Edit: The drives were sold as bare OEM but with a 2 year warranty specified. The lack of warranty was the real issue not the OEM designation.

I was mad at Samsung because the 33% failure rate, putting all my data at risk.

BTW I had long been familiar with Newegg's OEM CPUs that were generally sold at a small discount but had no cooler and no warranty. I often wondered why anybody would buy OEM CPUs because it didn't seem worth the risk to me.

I thought I was buying "bulk" drives minus retail packaging but including warranty.

 

[lakedude]

Okay I have been using the wrong terminology. The drives were sold as bare OEM but a 2 year warranty was specified.

Newegg still has all this archived:
OEM





2 year warranty

 

[Captante]

I found "bare" mechanical drives (of any brand) from Newegg to be a real crap-shoot with a substantially higher failure-rate then the exact same drives in "retail" packaging.

I can only attribute this to the inferior protection provided to the OEM/bare drives resulting in damage during shipping and handling. Anti-static bags don't provide much in the way of padding!

Back in the day when I worked at Comp USA the return-rates for OEM/brown-box PC parts of any kind (but especially HD's) was considerably higher too and likely for the same reasons.

 

[Torn Mind]

I found "bare" mechanical drives (of any brand) from Newegg to be a real crap-shoot with a substantially higher failure-rate then the exact same drives in "retail" packaging.

I can only attribute this to the inferior protection provided to the OEM/bare drives resulting in damage during shipping and handling. Anti-static bags don't provide much in the way of padding!

Back in the day when I worked at Comp USA the return-rates for OEM/brown-box PC parts of any kind (but especially HD's) was considerably higher too and likely for the same reasons.

They were pretty good with packaging the last time I bought a drive, which might have been around 3 years ago or so. Air cushion, nothing loose. They were single WD Gold level drives.

An older drive has been my desktop drive for maybe 7-8 years, with nonstop hours logged. I don’t think they were retail but I need to check the invoice.

 

[Captante]

They were pretty good with packaging the last time I bought a drive, which might have been around 3 years ago or so. Air cushion, nothing loose. They were single WD Gold level drives.

An older drive has been my desktop drive for maybe 7-8 years, with nonstop hours logged. I don’t think they were retail but I need to check the invoice.

I have an original 120GB Hitachi "Deathstar" drive from 2003 that still works fine despite sounding like a coffee can full of BB's when its actually reading or writing.

I also have a 4gb Quantum Fireball drive that works fine from 1997 or so. Could be a little off on the year but it was an upgrade to my Dell Pentium Pro 200's boot-drive.

Obviously these are extreme examples but even 7-8 years ago mechanical drives had a lot more value because SSD's cost far more and were tiny relatively.


Both of those drives were very expensive stuff when I got them (lol) as were all "large capacity" (lol #2) drives back then PLUS they were far more fragile, and thus they were usually treated with a lot more care then a $40 5400 RPM multi-terabyte SATA HD gets these days!