For everyone who has been unhappy with Newegg in the past... Gamers Nexus: Newegg scammed us! [Newegg Interview Posted]

[Brainonska511]

They had the best interface when searching through products, B&H has something similar, but not nearly as many choices when trying too narrow things down.

Now that PCPartPicker is a thing, Newegg's search isn't as novel or important for me for computer parts.

 

[Brainonska511]

Thankfully I've never had a problem with the egg. TBH, I doubt the veracity of the claims against newegg in this video.

Why do you think he was, shall we say, mistaken in the truth?

 

[brianmanahan]

While NewEgg's service has never been top-notch...it really went to shit when they became 100% Chinese owned a few years back.

yep, they were awesome as egghead and newegg

but once they got bought out it went to crap

i used to do %50 newegg and %50 microcenter, but now it's amazon and microcenter

 

[FelixDeCat]

Why do you think he was, shall we say, mistaken in the truth?

I was kidding. I suppose I did not make it obvious enough.

Anyway, all companies make mistakes so it doesnt surprise me that NE made boo boo. But in a way, it was kind of his fault for buying open box. Ive bought open box mobos before and most will usually take a picture of the pins before shipping and send it with the tracking number so they are clear on what they sent you and you cant turn around and claim otherwise. Good CYA measure.

Anyway he got his money back, so whatever.

 

[Brainonska511]

I was kidding. I suppose I did not make it obvious enough.

Anyway, all companies make mistakes so it doesnt surprise me that NE made boo boo. But in a way, it was kind of his fault for buying open box. Ive bought open box mobos before and most will usually take a picture of the pins before shipping and send it with the tracking number so they are clear on what they sent you and you cant turn around and claim otherwise. Good CYA measure.

Anyway he got his money back, so whatever.

"Who, me?" If you were kidding, it was as clear as mud, given your statement.

You shouldn't have to make a public fuss to get a company to do the right thing.

It was also interesting that partway through, the excuse Newegg was giving shifted from bent pins to thermal paste being on the board. Their rationale for denying the RMA was inconsistent. And it sounds like this is a long running issue for many. Maybe you haven't had a problem, but that doesn't discount the possibility of others having a problem.

 

[BoomerD]

Precisely when I closed my NE store account and stopped ordering from there. It took only a few months (from the buyout) for their service and the quality of packing and shipping to dive off the end of the pier.

I miss how they were 10 to 15 years ago, but I'll go to almost any other online retailer now before the Egg, just based on the last few orders that I placed with them (and how the ordered items arrived).

I'm not a fan of Amazon's navigation/search, the limited selections, or how they will often pack and ship items (ie insufficiently). But the returns are easy and almost never denied. Returns at Newegg were somewhat of a crapshoot even before they got bought.

About all I use NewEgg for anymore is to research products and pricing. I'm not close to a Best Buy, but (at least the last time I checked) their online store would match NewEgg or Amazon for most things.

 

[UsandThem]

Another thing I noticed since Newegg went all in with 3rd party sellers on their website to try to rival Amazon, is how badly some of them are rated.

I've seen some sellers on there with like 30% - 50% positive rating. There were even a few that seemed to generate tracking information, but never would actually mail the item out. I understand you can't please everyone, so there will always be some negative reviews, but when the rating is that bad over an extended time, Newegg should not allow that seller to continue using it's storefront.

There are lower rated ones I've seen on there, but I didn't want to spend too much time looking for them now, so here are just two of them selling recent Intel CPUs:

https://www.newegg.com/Seller-Store/Sam-Electronic-Commerce/about
https://www.newegg.com/Seller-Store/BTE-Outlet/about

 

[BoomerD]

Another thing I noticed since Newegg went all in with 3rd party sellers on their website to try to rival Amazon, is how badly some of them are rated.

I've seen some sellers on there with like 30% - 50% positive rating. There were even a few that seemed to generate tracking information, but never would actually mail the item out. I understand you can't please everyone, so there will always be some negative reviews, but when the rating is that bad over an extended time, Newegg should not allow that seller to continue using it's storefront.

There are lower rated ones I've seen on there, but I didn't want to spend too much time looking for them now, so here are just two of them selling recent Intel CPUs:

https://www.newegg.com/Seller-Store/Sam-Electronic-Commerce/about
https://www.newegg.com/Seller-Store/BTE-Outlet/about

View attachment 56851

I try to avoid 3rd party sellers on Amazon as well. Too many unscrupulous sellers. Amazon is pretty good about trying to keep them honest...but not always successfully.

 

[Hans Gruber]

I have been a Newegg customer since 2002/03. I have returned one item in all those years. I have never had an issue. I think there are a lot of scammers and newegg is taking an aggressive approach to combat this practice. I think originally newegg was always Chinese owned and was sold 2-3 years ago.

 

[Lost_in_the_HTTP]

yep, they were awesome as egghead and newegg

I kinda thought the old Egghead stores morphed into Newegg, but .....


"The company was founded by Fred Chang, a U.S. immigrant from Taiwan, in 2001"

"The company has no relation to the Egghead Software chain that was active from 1984 to 2001."

Newegg - Wikipedia

en.wikipedia.org

"The company was founded by Victor D. Alhadeff in 1984, as a single store in Bellevue, Washington."

"In January 1998, the company reported a loss and announced it would close all 80 of its remaining stores, lay off 600 of its 800 employees, and sell only through its website, Egghead.com."

"In August 2001, the company filed bankruptcy and worked out a deal to be acquired by Fry's Electronics. However, the deal fell apart after Fry's accused Egghead of failing to provide financial documents, and in December 2001, the company sold its domain name to Amazon."

Egghead Software - Wikipedia

en.wikipedia.org

 

[Hans Gruber]

I kinda thought the old Egghead stores morphed into Newegg, but .....


"The company was founded by Fred Chang, a U.S. immigrant from Taiwan, in 2001"

"The company has no relation to the Egghead Software chain that was active from 1984 to 2001."

Newegg - Wikipedia

en.wikipedia.org

"The company was founded by Victor D. Alhadeff in 1984, as a single store in Bellevue, Washington."

"In January 1998, the company reported a loss and announced it would close all 80 of its remaining stores, lay off 600 of its 800 employees, and sell only through its website, Egghead.com."

"In August 2001, the company filed bankruptcy and worked out a deal to be acquired by Fry's Electronics. However, the deal fell apart after Fry's accused Egghead of failing to provide financial documents, and in December 2001, the company sold its domain name to Amazon."

Egghead Software - Wikipedia

en.wikipedia.org

Egghead software sold every piece of software at retail only. Even when they liquidated their assets, they had prices that were higher than could be found at the big computer stores back then. Comp USA and Computer City among others.

Fry's sold everything at retail but had crazy sales to bring in customers to their stores.

Newegg's biggest online competition was googlegear, they changed their name later to zipzoomfly.

 

[aigomorla]

Never had a problem with newegg before, but after this video, i think they offically lost all my sales.
I am wondering tho, if steve bought it from Newegg Market Place, or from actual Newegg, because i know they tend to mix the two in searchs.

I would NEVER buy anything period from newegg marketplace, but from actual newegg. Market place has a bunch of scammers, which newegg does nothing to sort out. They also sometimes go along the lines to protect the seller more then the buyer, which is why i will NEVER touch anything marketplace with a 2km pole.

But in general, i think i'll stick with B&H + Adorama + Microcenter + Amazon. Sort of impartial to Amazon, but they do by far have the best Return policy unless you are being "unethical" in regards to it.

 

[Lost_in_the_HTTP]

I always buy from the Egg itself. Get better shipping deals and Eggpoints.

 

[Zanix]

The swag they sent me was mostly junk...like the thumb drives they sent out...none of which ever worked...or the crappy plastic license plate frames...

I got a nice fine point pen close to 20 years ago now. I used it until the ink was gone and found a replacement cartridge. I might still have it in a box here.

 

[MrSquished]

Egghead software sold every piece of software at retail only. Even when they liquidated their assets, they had prices that were higher than could be found at the big computer stores back then. Comp USA and Computer City among others.

Fry's sold everything at retail but had crazy sales to bring in customers to their stores.

Newegg's biggest online competition was googlegear, they changed their name later to zipzoomfly.

I remember zipzoomfly, definitely used them on some earlier builds of mine.

Newegg has been fine for me the last few years I guess because the few products I bought from them were either the kind that came in manufacturer packaging so that was safe (like a monitor or big screen tv) or something that was hard to fuck up (bicycle helmet, mouse in a manufacturer packaging)

 

[BoomerD]

Newegg had a short lived subsidiary in the 2000's...Chief Value. I bought a psu from them because it had free shipping...and was about $25 cheaper than any place else.

ChiefValue [a Newegg Inc. Company] Consumer Verified Ratings & Reviews

Find the best stores, Read Real Customer Ratings and Write Reviews

www.resellerratings.com

 

[maluckey1]

I've only had ONE issue with NewEgg in a dozen years of regular purchases.

They claimed that I didn't return an RMA in time.

I shipped it back, the same day as the RMA was approved. I paid extra for tracking, and it showed that it was delivered to NewEgg 3 days after I shipped it.

14 days later, I called, and they claimed they couldn't the package. I stuck to my guns for another two days, and finally they left a voicemail and email that they found the missing parts and gave me my refund. The person I spoke with blamed receiving and the warehouse. I didn't care, I just wanted my $$$$.

 

[Torn Mind]

Shouldn't it be OldEgg by now?

 

[aigomorla]

Shouldn't it be OldEgg by now?

After this video, RottenEgg...

 

[BoomerD]

After this video, RottenEgg...

So...100 year old Chinese egg?

 

[Zorba]

Precisely when I closed my NE store account and stopped ordering from there. It took only a few months (from the buyout) for their service and the quality of packing and shipping to dive off the end of the pier.

I miss how they were 10 to 15 years ago, but I'll go to almost any other online retailer now before the Egg, just based on the last few orders that I placed with them (and how the ordered items arrived).

I'm not a fan of Amazon's navigation/search, the limited selections, or how they will often pack and ship items (ie insufficiently). But the returns are easy and almost never denied. Returns at Newegg were somewhat of a crapshoot even before they got bought.

Yeah, I started having problems with Newegg returns a decade ago. They bundled some "free" junk software download with a card I bought, when I tried to return the card they were like "That's $80 for the software." Finally got them to take it back, but a lot of fighting.

Another time I was doing a build for my brother, bought a Win 8.1 Pro code. Everything on the webpage make it look like it was the full version. I get it, it was just an upgrade code and they refused to take it back. Ended up protesting it with the CC company and BBB, got refunded twice. They never did update the website description.

I hate that Amazon is a monopoly and I way prefer finding products on Newegg, but I've never had these BS problems with Amazon.

 

[Pohemi]

Yeah, I started having problems with Newegg returns a decade ago. They bundled some "free" junk software download with a card I bought, when I tried to return the card they were like "That's $80 for the software." Finally got them to take it back, but a lot of fighting.

Yep, I ran into that at one point as well.

An RX580 came with 'AMD 16GB RAMdisk' or w/e the hell it was. The card ended up being faulty and needed to be returned or at least exchanged out. Never used the RAMdisk software, but they gave me all kinds of shit about returning the card or even just getting an exchange, due to that included software "bundle".

That wasn't my last order, but there weren't too many after that instance. I think the last order I placed with them was a new (brown box) HDD. They dropped it into a shipping box that a retail GPU would fit into...with NO packing materials at all. I didn't even test it when it arrived. I felt it banging around in the shipping box, and didn't even bother to open it. Returned it, and haven't used NE since.

 

[Red Squirrel]

Tech Jesus is angry, nobody likes when tech Jesus is angry. But it does bring great entertainment.

 

[UsandThem]

Yeah, I started having problems with Newegg returns a decade ago. They bundled some "free" junk software download with a card I bought, when I tried to return the card they were like "That's $80 for the software." Finally got them to take it back, but a lot of fighting.

Yeah, that was the issue I had with them back in 2018 (I think).

I bought a video card that was defective out of the box (one of the fan's bearings was bad). I sent it back for a replacement (same card), however they instead decided to give me a refund (minus like $90 for the digital code that came with the card).

I called in about it, and they told me to go pound sand. I left a bad review of them on Bizrate, and a manager sent me an email several days later.

In the end, they ended up sending a replacement card and credited the $90 they withheld for the digital software code. While it was fixed in the end, it sucked having to deal with it over several days and being told to go pound sand by their "customer service" department.

 

[Hans Gruber]

I remember zipzoomfly, definitely used them on some earlier builds of mine.

Newegg has been fine for me the last few years I guess because the few products I bought from them were either the kind that came in manufacturer packaging so that was safe (like a monitor or big screen tv) or something that was hard to fuck up (bicycle helmet, mouse in a manufacturer packaging)

I am getting rid of my 50" Panasonic plasma circa 2006. Top of the line, never failed me and works like it's brand new to this day. Has been sitting in the garage for about 2 years on an off. Got it from newegg

I will say their prices in the last few years have not been good. In the last year they have had some good deals. I went from not buying much of anything from newegg to buying several things including one of my 32" 165hz 1440p monitors.

The Asus ROG Strix B450 in this build is from newegg and the BeQuiet 500DX case (ordered through newegg but fulfilled by BeQuiet!). I got a big LED mousepad, the giant kind from Newegg as well.