The Toughest Job in Video Games: Sony PR
Noting the PS3's unique approach, how do you deal with negative consumer perceptions from a public relations perspective?
That's kind of a tough question to answer. I am pretty sure if you asked just about any real gamer out there if they would like to have a PS3, their answer would be a resounding "Yes!" I think a lot of this goes back to the proliferation of the Internet, where a very vocal minority can make a lot of noise and potentially alter perceptions of the masses, whether they are accurate or not. A lot of this, naturally, is driven by the media who seem focused on taking swipes at us lately, without taking in the full picture. It is funny, but I remember people bagging on the original PlayStation when it first came out, and look where it ended up. Our biggest job over here is to continue to push out information on PS3 and our other systems and remind people that there are things you can do on our platforms you simply can't do on our competitor's. It is all about explaining those points of differentiation, particularly the value over the lifetime of the system, that is key in selling any Sony product.
Are some of those [negative] perceptions justified, assuming you feel they exist? Why or why not?
A lot of the perceptions are not justified and seem fueled by people who don't have all the facts or have some kind of axe to grind. I think you would be hard-pressed to find anyone who wouldn't say PS3 is an amazing piece of technology. Yeah, the price of PS3 is higher than other system, but look at what you get - the Cell processor, Blu-ray Disc, built-in hard drive, HDMI 1080p, Wi-Fi, the SixAxis. That is a lot of truly cutting-edge technology in one box. It is funny how myopic people can be when a new system comes along. They seem to forget that launching a truly next-generation gaming platform is never easy and it never has been. I like to say it is like birth: "The actual labor may not be all the pretty, but the result is pretty darn amazing."
But, as a gamer, I like to concentrate on the gee whiz factor when something new launches. No matter who's platform it is, I look at what is truly new and exciting. I am confounded by people who say they are true gamers but all they do is look for the negatives in a system, or a company, or in the industry in general. Some media, in particular, are just too easily caught up in all the bashing. It feeds on itself, and to what end? How do you benefit the real gamer by bashing on something? These are very smart people who can see through most of the BS.
Sure, there were some perceptions on PS3 that were justified. For example, we didn't have nearly enough hardware at launch to meet consumer demand. That was difficult for all of us and contributed to a tough climate with press and analysts. That's behind us now, but a bit of that still lingers. Frankly, I have stopped talking to media about the launch and am now really just focused on the games.