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[Miramonti]

Originally posted by: Johnbear007

Originally posted by: c627627 First off

Originally posted by: SonicTron :disgust:

55 degrees celsius is nothing incredibly high. Even for an "upgraded hs/fan." Crock? Please.

Second off, If you deal with overclocking you need to have at least enough sense to check Official ThermalTake web site before investing in higher end cooling. I've seen newegg make mistakes in descriptions like this and it's a vendor we all swear by here. Back to the point, TCWO rocks and STiSev's talking sh1t about them.

TCWO has always been fine for me, However, lets not all turn into fanboys here and run for the pitchforks if they misrepresented a product, they should exchange or refund for him. simple as that. He shouldnt being paying for their mistakes....

They could have taken it back, but that hardly justifies STiSev calling them "the worst f'skin company ever". These sites slap on what the manufacturers specs are, and imo the manufacturer was more responsible for the error and in fact they probably should have taken it back directly and refunded him, especially since it was beyond the 30 day return period.

 

[Johnbear007]

Originally posted by: jjsole

Originally posted by: Johnbear007

Originally posted by: c627627 First off

Originally posted by: SonicTron :disgust:

55 degrees celsius is nothing incredibly high. Even for an "upgraded hs/fan." Crock? Please.

Second off, If you deal with overclocking you need to have at least enough sense to check Official ThermalTake web site before investing in higher end cooling. I've seen newegg make mistakes in descriptions like this and it's a vendor we all swear by here. Back to the point, TCWO rocks and STiSev's talking sh1t about them.

TCWO has always been fine for me, However, lets not all turn into fanboys here and run for the pitchforks if they misrepresented a product, they should exchange or refund for him. simple as that. He shouldnt being paying for their mistakes....

They could have taken it back, but that hardly justifies STiSev calling them "the worst f'skin company ever". These sites slap on what the manufacturers specs are, and imo the manufacturer was more responsible for the error and in fact they probably should have taken it back directly and refunded him, especially since it was beyond the 30 day return period.

I agree that his attitude could have been improved. Wether the manufacturer was at fault or not is kind of irrelevant. Thats TCWO's problem, they are the ones that need to deal with the manufacturer.


Besides... its only a heatsink.. if they had been understanding and just let the guy exchange it, they probably would have made a good new customer, instead of a customer that refuses to buy from them and spreads a negative opinion.

While I dont agree with the insulting language, I do agree with the sentiment. A good business should be understanding when it comes to mix ups like this.

 

[ezland00]

Great place to buy. Just like newegg

 

[Johnbear007]

Well anyway, any good deals there right now other than free shipping?

 

[Miramonti]

Originally posted by: Johnbear007
While I dont agree with the insulting language, I do agree with the sentiment. A good business should be understanding when it comes to mix ups like this.

30 days is alot of time to check out what you bought, and for stores to protect themselves from abuse, its not uncommon to have strict policies on this. Its not that they wouldn't take it back, but he didn't ask them until possibly 2 months later. I think he'd get a similar response from many other 'good' stores as well.

 

[Johnbear007]

Originally posted by: jjsole

Originally posted by: Johnbear007
While I dont agree with the insulting language, I do agree with the sentiment. A good business should be understanding when it comes to mix ups like this.

30 days is alot of time to check out what you bought, and for stores to protect themselves from abuse, its not uncommon to have strict policies on this. Its not that they wouldn't take it back, but he didn't ask them until possibly 2 months later. I think he'd get a similar response from many other 'good' stores as well.

Sure, maybe that is true. But it doesnt really change my opinion all that much on the matter.

I still will by from TCWO, I think they are just fine, but I still think they chould have taken it back

 

[Scottee]

Yeah, sure, now they offer the free shipping. After I paid $4 for them to ship my $54 XP1700 two weeks ago.

But I did get the Lifesavers.

Oh yeah, and they're a great company. Item was shipped promptly and I bought the processor from them because they were cheaper than Newegg at the time, even with the $4 shipping.

 

[Imported]

Great company. Ordered a few things, shipped quickly, and they all work awesome. I loved the Lifesavers too..

And it beats not having to pay tax like I do with Newegg.

 

[jonnyGURU]

Originally posted by: jjsole
They could have taken it back, but that hardly justifies STiSev calling them "the worst f'skin company ever". These sites slap on what the manufacturers specs are, and imo the manufacturer was more responsible for the error and in fact they probably should have taken it back directly and refunded him, especially since it was beyond the 30 day return period.

I think you're the first person to have pointed out that the purchase of the fan was past 30 days when he decided that it was inadequate. Thank you. Furthermore, it has been shown again and again that the fan in question IS actualy AMD approved for that CPU. It's on AMD's site and Thermaltakes and for the kind of board in use, the temps weren't that high. I'm sorry that "it had to go down like it did", but there's too many reasons NOT to do the RMA. I can be flexible with RMA's sometimes, but....


[*]The fan was chosen by the customer. It was not forced down his throat. TCWO sells other fans.
[*]The fan was bought more than 30 days after the request was made. If it was within 30 days, it would've been exchanged for whatever he wanted.
[*]The fan is appropriate for the CPU, so the reason for return is not valid. It's like asking for an RMA # for an AGP card because it doesn't fit in the AGP slot.

Now I'm going to work before I get my ass in a sling. Got to deal with more angry customers. Remember: If you want something for nothing (j/k) or feel that you haven't been treated fairly.... ALWAYS ASK NICELY!

PS: Scottee... Don't TELL ME you're complaining about $4? Man... I thought I was bad. I bought some fans (no heatsinks) and cables from 2cooltek (weighing less than 1/2 pound total) and I was charged $6 for freight and I was kind of upset. I mean.... He's right across the state from me! No hard feelings Ian.

 

[Scottee]

Originally posted by: jonnyGURU<br
PS: Scottee... Don't TELL ME you're complaining about $4? Man... I thought I was bad. I bought some fans (no heatsinks) and cables from 2cooltek (weighing less than 1/2 pound total) and I was charged $6 for freight and I was kind of upset. I mean.... He's right across the state from me! No hard feelings Ian.

Hehe, naw, I was just playin'. Sarcasm. Although another $4 of the price of the computer I just built would always be nice.