Frontier Fiber: Yay or Nay?

[thestrangebrew1]

Had a door knocker at the house last night offering Frontier Fiber. I know they've been running fiber in our small town for about a year or so now and it's tempting:

I don't know much about installation for fiber, but he said they'd do all the trenching to the house on their dime, and this was the cost for the service. Did some brief research last night (mostly on reddit) and man they've got some really terrible reviews. Mainly customer service. Most said when it works it's awesome, but customer service is hell. Seems like we have to accept their equipment at minimum, although you don't have to use it, but cancelling service is PITA. We have comcast right now and we're paying around $149 for unlimited data but we only get 300Mbps I believe, so from a pricing standpoint it's a no brainer. But man, the last thing I need is for service to go out and be stuck w/o internet for a few days. Anyone have them or had experience with them? I hear Verizon is buying them out soon possibly?

Edit: Other than comcast nickel and diming us, we've been very happy with their actual service, including customer service.

 

[IBMJunkman]

In California I signed up for Verizon FIOS. They trenched from the easement in the back up to the house. I told them where the water line was and they managed to miss it. Then they had to water jet under a sidewalk to bring their conduit up next to the house. Drilled a hole in the wall for the connection to the inside box with the battery backup. All in all it went fine. Loved the symmetrical speed. Then they sold to Frontier. Had some small problems during transition but they got worked out.

Overall fiber was fine.

 

[KLin]

5 gigabit service for 90 bucks? Jerk. Looks like promotional 1 year pricing though.

If they're paying for installation, they probably want some kind of long term commitment. Local company is running fiber in a small town near me and they want 3 year commitments for fiber connections.

Either way, i'd be all over this.

 

[thestrangebrew1]

5 gigabit service for 90 bucks? Jerk. Looks like promotional 1 year pricing though.

If they're paying for installation, they probably want some kind of long term commitment. Local company is running fiber in a small town near me and they want 3 year commitments for fiber connections.

Either way, i'd be all over this.

Right? Idk though. Like I said, customer service didn't sound too good. I did talk to my friend's husband who works for comcast and he said they have fiber on the main road that feeds a few towns, but just offers it for businesses. He said they lease to line to Frontier, but he's not sure how the service is for residential, but for the businesses that have fiber, they do have issues once in a while. He said in my area, the drop is on a pole across the street from me, so they'll probably just do an aerial drop across the street and just drop it to my house, no trenching. At least that's what they did for the construction site across from me.

 

[minendo]

I switched from Comcast to Frontier about a year ago. Installation was easy and they ran from box across the street through my front yard and installed a box on house in a hidden spot. Then wired to where I wanted the main connection at. Did not require a long term contract and after 3 months I got a $250 Visa card to use. I originally went with 2gb service and upgraded to 5gb this week. I do not use the Eero/Wifi equipment they suggest so my pricing is flat at the agreed upon rate.

Connection is more consistent than Comcast was and much faster on both upload/download for a fraction of the cost.

 

[pcslookout]

5 gigabit service for 90 bucks? Jerk. Looks like promotional 1 year pricing though.

If they're paying for installation, they probably want some kind of long term commitment. Local company is running fiber in a small town near me and they want 3 year commitments for fiber connections.

Either way, i'd be all over this.

Yep. That is a really good deal. AT&T charges a lot more.