G7 battery life decreasing

[eastvillager]

I've had a G7 since they became available and have used mine almost daily.

I used to go almost an entire day without having to switch out batteries, now it is more like 6 hours or less between battery changes.

It still isn't a big deal, but it will become a big deal if the trend continues(for instance, when the battery takes longer to charge than it lasts).

Anybody else experiencing this? Guess I should check out logitech's site.

 

[clickynext]

Yes, it's a common problem. My mouse was still under warranty when it did that for me, so I called logitech and they sent me a new one! Logitech's RMA is pretty good. I did have to wait on the line for a long time and then in addition to that spend about half an hour talking to a guy with a bad indian accent who couldn't understand me, though. But in the end they RMA'ed it, and sent me the new "carbon fiber" version, no less.

 

[eastvillager]

Logitech sent me a reply asking me to try a different USB port or a different computer.

I guess at least one person at logitech support can't comprehend, "the batteries are wearing out".

 

[clickynext]

Originally posted by: eastvillager
Logitech sent me a reply asking me to try a different USB port or a different computer.

I guess at least one person at logitech support can't comprehend, "the batteries are wearing out".

I think that to get an RMA it may be necessary to communicate with them via the phone, and just tell them about your problem and what you're experiencing, not just "the batteries are wearing out". If they ask whether you've tried something, say yes or they'll probably just tell you to try it and call back.

 

[tomt4535]

My G7 just died a few weeks ago. Called up logitech, they set me up with an RMA real quick. I didnt have to wait or talk to someone i couldnt understand. In about 10 days I had a brand new carbon fiber G7. There RMA department is good, just call again tomorrow and tell them another USB port didnt work.

 

[TheNewGuy8]

I just called for the same problem and they wanted ME to ship the mouse the THEM. Thus I would have to pay for it, AND i would be without a mouse for 2 weeks.

the supervisor i spoke with just said that was their policy and i should call corporate if i didn't like it.

any suggestions?

 

[keeleysam]

Originally posted by: TheNewGuy8
I just called for the same problem and they wanted ME to ship the mouse the THEM. Thus I would have to pay for it, AND i would be without a mouse for 2 weeks.

the supervisor i spoke with just said that was their policy and i should call corporate if i didn't like it.

any suggestions?

Call again tomorrow

 

[myrcgarage]

Originally posted by: TheNewGuy8
I just called for the same problem and they wanted ME to ship the mouse the THEM. Thus I would have to pay for it, AND i would be without a mouse for 2 weeks.

the supervisor i spoke with just said that was their policy and i should call corporate if i didn't like it.

any suggestions?

I had the same situation about a year ago with my MX1000 acting up. I said that was the only mouse I had. They told me to buy a new mouse. I said why would I want to spend money to buy a new mouse while you are shipping me a new one! So, at the end, I insisted Logitech to send me a new one first before I ship the bad one back. They agreed to do that.