/BEGIN_RANT
What happened to the days of good support? What happened to the days of good hardware built to last? I remember my first Logitech G5 mouse that I bought...I sold is this year on eBay after sitting in my closet for years as I played with newer mice...it still sold for $30 and now I know why (and yes, it did indeed still work, I even updated the firmware in an XP Virtual Machine for the buyer).
My brand new fancy Logitech G700s was retired after a measly 4 months of use. The side paint wore off, the receiver randomly disconnected the mouse (and the only way to get it working again was to set the mouse RIGHT next to the receiver as you turned the mouse on with the LGS open), the LGS crashed all the time on a fresh install of Windows 8.1...that software is terrible.
Supports Response: Normal Wear & Tear, No RMA.
My Response: Well, I've been a long time customer purchasing THOUSANDS of dollars worth of Logitech products since my Battlefield 1942 days (from 5.1 surround sounds to keyboards/mice...and probably 30 of the same joystick since they won't fix the design flaw). I'll just go to Razer, as they seem to be doing a better job now since their lack of customer support and quality issues years ago plus their software at least works (90% of the time vs your 30%).
Their Response: Submit a ticket...you want me to submit a ticket, to the ticket I'm having to talk about now? Bye
This is the paint worn on my mouse, that I rarely use and never eat around. I do drink energy drinks of which none are spilled and nor are my hands greasy or wet during gaming...this is very casual gaming as well so maybe an hour a day maybe two some.
Fast forward to this month, get almost $500 worth of Razer purchases (since my Tartarus has held up so well. I purchase the Black Widow Chroma and the Naga Epic Chroma (avoiding warnings from people about Razers PAST support issues) and a MMO Anansi for the lady friend to play with (she already had a Naga Epic). The Anansi cable braiding for whatever reason was too stiff and broke the cable, no big deal except it's on the lighting side and shuts her computer off when it randomly shorts out so I need to get it replaced sooner rather than latter.
This is Razer's wonderful support time...I haven't even spoken to anyone, yet. I'm already ready to chew someone out just for spending hours of my time trying to get in touch with ANYONE...I have a business to run, I lose revenue when fiddling around with this stuff.
It's sad that we have to put up with this as consumers. There's no one that works at these companies that truly cares about anything anymore (and why should they? employer-employee loyalty is limited to small businesses now and even then it's getting more rare by the day).
I had to put up with Comcast AND AT&T taking a month and a half to do an install for a new location for my office and even then it's only because I contacted the Mayor whom contacted them to get them moving. Comcast and AT&T's response? Sorry about that, thanks for being a customer, your bill is due on X date even though your service wasn't installed yet we still billed you anyways!...but wait you still haven't moved my phone number to the new location yet...oh someone will call you about that this week...click...
Rage level over 9000! What can you do about it though? Nothing...do what everyone else does complain about it and then bite your lip as you lack the billions of dollars to bribe...errr legally lobby...politicians into not being corporation's puppets and actually caring about anything going wrong in this country.
/EOL_EOFRANT
What happened to the days of good support? What happened to the days of good hardware built to last? I remember my first Logitech G5 mouse that I bought...I sold is this year on eBay after sitting in my closet for years as I played with newer mice...it still sold for $30 and now I know why (and yes, it did indeed still work, I even updated the firmware in an XP Virtual Machine for the buyer).
My brand new fancy Logitech G700s was retired after a measly 4 months of use. The side paint wore off, the receiver randomly disconnected the mouse (and the only way to get it working again was to set the mouse RIGHT next to the receiver as you turned the mouse on with the LGS open), the LGS crashed all the time on a fresh install of Windows 8.1...that software is terrible.
Supports Response: Normal Wear & Tear, No RMA.
My Response: Well, I've been a long time customer purchasing THOUSANDS of dollars worth of Logitech products since my Battlefield 1942 days (from 5.1 surround sounds to keyboards/mice...and probably 30 of the same joystick since they won't fix the design flaw). I'll just go to Razer, as they seem to be doing a better job now since their lack of customer support and quality issues years ago plus their software at least works (90% of the time vs your 30%).
Their Response: Submit a ticket...you want me to submit a ticket, to the ticket I'm having to talk about now? Bye
This is the paint worn on my mouse, that I rarely use and never eat around. I do drink energy drinks of which none are spilled and nor are my hands greasy or wet during gaming...this is very casual gaming as well so maybe an hour a day maybe two some.
Fast forward to this month, get almost $500 worth of Razer purchases (since my Tartarus has held up so well. I purchase the Black Widow Chroma and the Naga Epic Chroma (avoiding warnings from people about Razers PAST support issues) and a MMO Anansi for the lady friend to play with (she already had a Naga Epic). The Anansi cable braiding for whatever reason was too stiff and broke the cable, no big deal except it's on the lighting side and shuts her computer off when it randomly shorts out so I need to get it replaced sooner rather than latter.
This is Razer's wonderful support time...I haven't even spoken to anyone, yet. I'm already ready to chew someone out just for spending hours of my time trying to get in touch with ANYONE...I have a business to run, I lose revenue when fiddling around with this stuff.
It's sad that we have to put up with this as consumers. There's no one that works at these companies that truly cares about anything anymore (and why should they? employer-employee loyalty is limited to small businesses now and even then it's getting more rare by the day).
I had to put up with Comcast AND AT&T taking a month and a half to do an install for a new location for my office and even then it's only because I contacted the Mayor whom contacted them to get them moving. Comcast and AT&T's response? Sorry about that, thanks for being a customer, your bill is due on X date even though your service wasn't installed yet we still billed you anyways!...but wait you still haven't moved my phone number to the new location yet...oh someone will call you about that this week...click...
Rage level over 9000! What can you do about it though? Nothing...do what everyone else does complain about it and then bite your lip as you lack the billions of dollars to bribe...errr legally lobby...politicians into not being corporation's puppets and actually caring about anything going wrong in this country.
/EOL_EOFRANT