Garage door opener problem

[chipy]

my Genie garage door opener works when using the wall panel to open/close.
when trying to use the remote, it doesn't work. i've replaced the batteries and still nothing.

so, who do i call to have this checked out? i don't know if sears/lowes/HD will come out just to take a look at it. do i call a handyman? if they charge by the hour and still can't get it fixed, then i'm out $ so is it cheaper just to have a new opener installed altogether?

looking for advice... TIA!

 

[OILFIELDTRASH]

Try a second remote yet?

 

[FoBoT]

did you try this troubleshooting guides
http://www.geniedoor.com/troubleshooting-guides

1. My garage door will not go down using my transmitters. I can only get the door down by holding down on the wall button.

When the infra-red sensors are malfunctioning, usually one of the sensor lights will be blinking. The problem is either due to a blocked path between the sensors, dirty eyes, loose wires at the sensors or at the motor head, or just bad sensors. The transmitters (remotes) will not work to close the garage door. You will find that the door will only move an inch or so in the close direction and reverse. When this happens your garage door will only close by holding down on the wall button, or wall console, until the door fully closes. This method is the only way to override the safety and close the door.

To try and correct the problem, make sure the eyes on the sensors are clean, the wire connections are securely fastened at the sensors and motor head, and the eyes are directed at each other. Also, try unplugging the garage door opener and re-plugging the unit back into the outlet. This acts as a reset and may reset the sensors. If nothing works, it may be that you have to replace the sensors. You can find new sensors on our Web site in the category section or by going directly to Infra-Red Sensors.

 

[Slew Foot]

Try resetting the code. There should be a button on the back of the unit that you have to press at the same time as the button on the transmitter.

 

[spidey07]

Retrain the remote. Instructions tell you how.

 

[chipy]

thanks for the the tips guys! i will try them out.

when i bought my place it only came with one remote... i'll try the other tips before buying a second transmitter. thx

 

[deadlyapp]

I've had a genie transmitter go out on me within a year of use. Try re-syncing it with the motor and if that doesn't work buy a new one.

 

[MotionMan]

So, no one has thought of retraining the remote?

MotionMan

 

[EagleKeeper]

Many garage door repair shops will be able to help you if needed. Service calls are not that expensive

 

[spidey07]

Many garage door repair shops will be able to help you if needed. Service calls are not that expensive

Genie's customer support is pretty good as well. I called them about programming a keypad remote.

 

[Tsaico]

Mine was busted infra-red sensors. Replaced them and all is good with mine now.